LAURA BOND Reviews

Name: LAURA BOND
Rating: 4.80

4.8 Rating 1,446 Reviews

95 %

of reviewers recommend LAURA BOND

4.8

Based on 1,446 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About LAURA BOND:

Solid gold body jewellery.
Designed by piercing experts.
Curated ear stylers. ✨
Family run British jewellery brand.
International shipping with DHL.

Visit Website

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience has been excellent; even their customer service is very good. I totally recommend their jewelry!”

Helpful Report

Posted 4 months ago

Hey Maria, Thank you so much for your fantastic review! We're delighted to hear that you had an excellent experience and found our customer service to be top-notch. Your recommendation means the world to us! Team LB x

Posted 4 months ago

“I have not received my package and I can't track it because DHL Express don't received it yet. All I want to know is where my package is. I have send two emails to help.laura. I have not received a reply. However I did get a email that my package was shipped on January 3rd.”

Helpful Report

Posted 4 months ago

Hi Coralynn, Thank you for reaching out and sharing your concerns with us. I'm truly sorry to hear that you haven't received your package and that you haven't received a response to your emails. I can see that you've emailed over the weekend and our customer service team works Monday-Friday. I understand how frustrating this can be, especially when you're eagerly awaiting your order. We will respond to you urgently today and resolve this issue. Thank you for your patience and please know that your experience is important to us. Best wishes, Team LB x

Posted 4 months ago

“I have a couple of pieces myself and get compliments regularly. I love the style of the brand so much my last purchase was for my best friend's wedding present- beautiful and delicate.”

Helpful Report

Posted 4 months ago

Hey Suzanne, Thank you so much for your wonderful review! We're thrilled to hear that you're not only enjoying your own pieces but also sharing the love with your best friend. It means a lot to us that you find our pieces beautiful and delicate. Looking forward to seeing what you add to your collection next! Team LB x

Posted 4 months ago

“Love love love my 2 new earrings for my helix piercing. Disappointed though that I didn't receive 10% off my first online order, after signing up to newsletter, as advertised.”

Helpful Report

Posted 4 months ago

Hey Lorna, Thank you for your lovely review! We’re so happy to hear that you love your new jewellery. The 10% off your first order discount isn't something we currently offer, but we have lots of exciting plans and discounts for mailing list subscribers coming up this year for you to look forward to! Team LB x

Posted 4 months ago

“Beautiful shop, great choice of high quality earrings , amazing and friendly staff . First class . It's be 42 years since I had a piercing, it was so relaxed. I will be back .”

Helpful Report

Posted 4 months ago

Hey Hayley, Thank you so much for your amazing review! We're thrilled to hear that you enjoyed your experience visiting our boutique and felt relaxed during your piercing. Our team is dedicated to providing friendly service and high-quality pieces, so it means a lot to know we hit the mark for you. We can’t wait to welcome you back! Team LB x

Posted 4 months ago

“Lovely, professional staff”

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Posted 4 months ago

Hey there, Thank you for taking the time to leave us a five star review! We're glad to hear you've had a great experience with our team! Team LB x

Posted 4 months ago

“Still waiting for my earring to be delivered.”

Helpful Report

Posted 4 months ago

Hi Louise, Thank you for flagging this! I’m truly sorry to hear that your earring hasn’t arrived yet! I understand how frustrating it can be to wait for something you’ve been looking forward to. I have chased this up and based on your tracking information, Royal Mail attempted to deliver your parcel on the 6th of January. I suggest getting in touch with your local delivery office and arrange a redelivery. Best wishes, Team LB x

Posted 4 months ago

“Earring beautiful but so small I can’t even put it in my cartilage piercing without dropping it. Bit disappointed and will probably give it to my sister who may be able to work with it better. Would send it back only I’ve used it”

Helpful Report

Posted 4 months ago

Hi Joanne, Thank you for your feedback! We're so glad to hear you found the earring beautiful, even if it fits smaller than you expected. All of the sizes of our jewellery are listen on our website so make sure you check those before placing your next order. It’s sweet of you to consider passing it on to your sister though — hopefully, she’ll enjoy it more! Best wishes, Team LB x

Posted 4 months ago

“We only have basic stainless steel & titanium jewellery available in the piercing shops where I live so I decided to look for one in Edinburgh when visiting a friend who lives here. Got new jewellery for my healed Daith & Tragus. Excellent service & beautiful quality jewellery.”

Helpful Report

Posted 4 months ago

Hey there, Thank you so much for your fantastic review! We're so glad you found us during your visit to Edinburgh and that you’re pleased with the jewellery you chose for your Daith and Tragus. Our team works hard to provide beautiful pieces and excellent service, so your kind words mean a lot to us. We hope to see you again on your next trip! Team LB x

Posted 4 months ago

“Super gorgeous Christmas gift treasures - all coveted for ages, so very much loved on receipt and I’m currently wearing all 7 of them! My only complaint (and it’s a biggie), is that your lovely store is too far away for this soft Southerner to come visit on a whim. Probably just as well, as I’d leave significantly more pierced and lighter of pocket! Don’t suppose you feel like making your pieces in rose gold anytime soon, do you?!”

Helpful Report

Posted 4 months ago

Hey Katherine, Thank you so much for your wonderful review! I've fed your kind words back to our founder and you have truly brightened our day! We're absolutely thrilled to hear that you loved your new jewellery and are enjoying every piece. We totally understand your dilemma about the distance too but you never know what might happen, so stay tuned! ;) Team LB x

Posted 4 months ago

“The earrring is great piece of jewellery”

Helpful Report

Posted 4 months ago

Hey Pardeep, Thank you so much for taking the time to leave us a review! We're glad to hear you're enjoying your new jewellery. Your support means a lot to us! Team LB x

Posted 4 months ago

“Ordered a stud for my helix piercing and I’m really impressed. It’s so pretty and the bar is the perfect length and the flat back is very comfortable to sleep on. This was my first purchase and I’ll definitely be ordering more!”

Helpful Report

Posted 4 months ago

Hey Natalie, Thank you so much for your amazing review! We’re thrilled to hear that you’re loving your helix stud and that it’s comfortable for you. We can’t wait to see what you pick for your next order! Team LB x

Posted 4 months ago

“Friendly, helpful staff Wouldn’t go anywhere else for piercings”

Helpful Report

Posted 4 months ago

Hey there, Thank you so much for your lovely review and for your loyalty! It means so much to us. Looking forward to seeing you again soon! Team LB x

Posted 4 months ago

“Very delicate Beautiful earrings made to a very high standard with lots of detail.”

Helpful Report

Posted 4 months ago

Hey Jackie, Thank you so much for your lovely review! We’re thrilled to hear that you find our earrings beautiful and appreciate the intricate details. Your kind words mean the world to us! Team LB x

Posted 4 months ago

“I had an overall great experience at Laura Bond. The staff was friendly, knowledgeable and talked me through the piercing process. I came in looking for help on how to stack my next piercings and they were great. I originally wanted to get my nose pierced but decided to wait until I come back to Edinburgh in August. It’s been a while since I’ve added to my piercings and while I was nervous, Sarah put me at ease and made me feel comfortable!”

Helpful Report

Posted 4 months ago

Hey Anna, Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience at Laura Bond. We can't wait to welcome you back in August for your nose piercing—exciting times ahead! Team LB x

Posted 4 months ago

“First piercing with Sarah. Travelled through from Glasgow. Such a hidden gem in Edinburgh. Friendly welcoming staff, great choice of earrings. And Sarah was so friendly made me feel relaxed. No pain and looks amazing. Many thanks x”

Helpful Report

Posted 4 months ago

Hey Rita, Thank you so much for your wonderful review! We’re thrilled to hear that your first piercing experience with Sarah was so positive. We're glad to hear that our team made you feel welcome and relaxed! Happy healing and hopefully we'll get to see you again for your next piercing. Many thanks! x Team LB

Posted 4 months ago

“Four star as I’m reviewing quite quickly after purchasing. No faults at all! Product seems lovely and strong. Easy to fit. Packaging was lovely too!”

Helpful Report

Posted 4 months ago

Hey Jodie, Thank you for your lovely review! We're delighted to hear that you're enjoying your new jewellery and found it easy to fit. It's great to know that the packaging caught your eye too! Your support means so much to us! Team LB x

Posted 4 months ago

“Super quick delivery and the perfect dainty jewellery. I love how long the threading is, especially when I’m investing in solid gold jewellery, I’m not worried about losing the back or head. I only wish you could choose the bar length at time of purchase as most of my piercings will take a 5mm bar but these come with 6mm as standard (for 9k gold).”

Helpful Report

Posted 4 months ago

Hey Sheona, Thanks a ton for your lovely review! We're so glad to hear you’re enjoying your dainty jewellery and that the threading is working well for you. Thank you for your feedback regarding our posts when purchasing new jewellery, this is something we are looking into for the future! Team LB x

Posted 4 months ago

“Love Laura Bond. The only place I get jewelry for my piercings”

Helpful Report

Posted 4 months ago

Hey Stephanie, Thank you so much for the amazing review! We're thrilled that you love Laura Bond and that we're your go-to for piercing jewellery. Your support really means the world to us! Team LB x

Posted 4 months ago

“I got my first piercing at Laura Bond this Christmas in Edinburgh, a beautiful welcoming store, friendly staff and the piercing was completed quickly and painlessly. Warning …. This store is addictive. I already have my eye on another beautiful earring !”

Helpful Report

Posted 4 months ago

Hey Nicola, Thank you for the glowing review! We're so thrilled to hear that you had a lovely first piercing experience with us and that our team made you feel welcome. It's fantastic to know that you're already eyeing more pieces – we can't wait to see what you add to your collection! Team LB x

Posted 4 months ago

LAURA BOND is rated 4.8 based on 1,446 reviews