Land Of Rugs Reviews

Name: Land Of Rugs
Address: Land Of Rugs Online Ltd Unit C Abbey Court Darley Abbey Mills Darley Abbey Derby DE22 1DZ, Land Of Rugs Online Ltd Unit C Abbey Court Darley Abbey Mills Darley Abbey Derby DE22 1DZ, Derbyshire
Rating: 4.80

4.8 Rating 3,426 Reviews

96 %

of reviewers recommend Land Of Rugs

4.8

Based on 3,426 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Land Of Rugs:

With years of retail experience and a rising customer base, our dedicated team is constantly striving to develop our reputation as one of the leading online rug traders. Since everyone knows that a house is not a home until it is dressed with fabulous floor rugs, it is our business priority to understand and monitor current and future trends in rugs in order to supply the spectacular range of designs, styles, yarns, colours and sizes that the public expects. Our research enables us to offer quality wool, hide and synthetic rugs at realistic prices that are difficult to beat online and that offer genuine savings against high street prices. We engage with the wide spectrum of customer choice by providing highly affordable budget and bargain buys, in addition to inspirationally high-end, luxury rugs when something amazingly special is quite simply a must. And it goes without saying that we give super discounts as well as having regular sales on selected items from all our ranges.

Visit Website

Phone:

01332 294787

Email:

support@landofrugs.co.uk

Location:

Land Of Rugs Online Ltd Unit C Abbey Court Darley Abbey Mills Darley Abbey Derby DE22 1DZ,
Land Of Rugs Online Ltd Unit C Abbey Court Darley Abbey Mills Darley Abbey Derby DE22 1DZ
Derbyshire
DE22 1DZ

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Land Of Rugs 5 star review on 6th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rug is fantastic, postage took two days longer than expected to reach me though. I had a day off work and it didnt arrive but the delivery company didnt let me know.”

Helpful Report

“Slow responses to email questions. Even slower delivery of rug. 11 days to receive an in-stock product is unacceptable. On plus side Land of Rugs were cheap in comparison to other sellers for equivalent product. Doubt I would use company in future.”

Helpful Report

Good Afternoon Marie, Thank you for your review, we value all reviews as this allows us to see where our service is both excelling, and also areas of improvement needed for us to focus on. We are sorry that you were not satisfied with the delivery time and also the response time from our Customer Support Team. We have investigated this for you to understand what has happened. With regards to delivery, usually this is a much quicker process than what you experienced. We do state 5 working days, however from point of purchase, your rug was delivered in 7 working days which we do apologise for the delay in receiving your rug. Sometimes during sale periods, we do see an increase in delivery times whilst our team in the Warehouse are very busy but generally manage to stick within this time frame. In most instances, our rugs are delivered within 2 to 3 working days. We have also had a look into your query regarding the response from our Customer Support Team. We can see that you did email us on Saturday, and we responded to you on Monday. Our Customer Support Team are in the office each day from 11am Monday to Friday. Therefore, they were back in touch with an update within a couple of hours of being in the office on the next business day. We were then back in touch on the Tuesday with a further update on your order. We apologise that this appears to be a slow service, however we do our upmost to maintain our high level of Customer satisfaction by following our strict systems and processes that are in place. If you do have any additional queries, please do not hesitate to contact us, we are more than happy to assist where possible. Kind regards, Land of Rugs

“Rug came quick enough. But quality not very good.”

Helpful Report

“Despite the email confirmation stating we would be informed when to expect delivery this did not happen. It just arrived!! I was disappointed as the website shows the rug to be of reasonable quality which is not the case. Also the ends of the rug are frayed and have not been weaved/finished off correctly.”

Helpful Report

Thank you for your review, we value all reviews as this allows us to see where our service is both excelling, and also areas of improvement needed for us to focus on. We are sorry that you were not satisfied with your purchase. We believe in our products and that we offer only the highest quality rugs available. However, from time to time on the rare occasion, during production, the high quality can be affected by a variety of factors. Please feel free to contact us, our experts can then look into the problem for you and also replace the rug where necessary. We look forward to hear from you in the near future. Kind regards, Land of Rugs

Land Of Rugs is rated 4.8 based on 3,426 reviews