Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.50

4.5 Rating 5,361 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,361 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product as expected, prompt delivery.”

Helpful Report

Thank you so much for taking the time to rate Lamps2udirect.com with 5 stars! We truly appreciate your support and are thrilled to hear that you had a great experience with us. We are delighted that the product met your expectations and that our delivery service was prompt. Our team works hard to ensure timely delivery and provide high-quality products to our valued customers like you. Should you need any assistance in the future or have any questions, please don't hesitate to reach out to us. We are always here to help! Once again, thank you for your kind words and for choosing Lamps2udirect.com. We greatly appreciate your business and look forward to serving you again.

“Good packaging fast delivery highly recommended”

Helpful Report

Thank you so much for your fantastic 5-star rating of Lamps2udirect.com! We truly appreciate your support and are thrilled to hear about your positive experience with us. Additionally, we would like to express our gratitude for mentioning our good packaging and fast delivery. At Lamps2udirect.com, we strive to provide not only top-notch products but also excellent service from start to finish. Your kind words validate our efforts and boost our motivation to continue delivering the best possible experience for our valued customers. Once again, thank you for recommending us. It means a lot to us, and we look forward to serving you again in the future. Best regards, The Lamps2udirect.com Team

“Goods arrived safe and sound when promised.”

Helpful Report

Dear Roger,Thank you so much for your fantastic 5-star rating of Lamps2udirect.com! We sincerely appreciate your support and are thrilled to hear that your goods arrived safe and sound, just as promised. Your loyalty as a customer means the world to us, and we are truly grateful for your continued trust in our services. We will always strive to provide you with the best products and exceptional customer service. Thank you once again for your kind words and for choosing Lamps2udirect.com. We look forward to serving you again in the future.

“Overall we're very pleased with their service. Our order was delayed but we were kept informed. The lamps are great.”

Helpful Report

Dear Wendy,Thank you so much for your glowing 5-star review of Lamps2udirect.com! We truly appreciate your kind words and high rating. Overall, we're extremely pleased to hear that you were satisfied with our service. We apologize for the delay in delivering your order; however, we are glad that we were able to keep you informed throughout the process. Your feedback helps us improve and deliver a better experience for all our valued customers. We're thrilled to know that you are happy with the lamps you ordered. Our team strives to bring you top-quality products, and it's fantastic to hear that they met your expectations. Once again, we thank you for choosing Lamps2udirect.com and for taking the time to share your positive experience with us. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Best regards, The Lamps2udirect.com Team

“Paid for next day working day delivery but the items didint arrive as the order had not been processed internally. This caused siffnificatnt didruption to my work schudule. When I contacted them, they did resolve the issue quickley and the lights came the next day. However if i had not called, i suspect the lights would never have arrived. The £6.99 i paid for next day was reunded as a gesture of good will. Would not use again.”

Helpful Report

Dear Paul,Thank you so much for taking the time to share your feedback about your experience with Lamps2udirect.com. We sincerely appreciate your honesty and sincerely apologize for the inconvenience caused. We are truly sorry for the disruption to your work schedule due to the delay in processing your order internally, which resulted in your items not arriving on the next working day as expected. We understand the frustration this may have caused. We are glad to hear that our team was able to quickly resolve the issue and that the lights arrived the following day after you contacted us. We appreciate your understanding and cooperation in this matter. As a gesture of goodwill, we have refunded the £6.99 you paid for next day delivery. We value your patronage and would like to improve our services to meet your expectations. Please let us know how we can make things better for you in the future. Your feedback is invaluable to us, and we want to ensure that this kind of situation does not occur again.

“Good delivery times well packaged and as described. Perfect.”

Helpful Report

Thank you so much for your fantastic 5-star rating of our website, Lamps2udirect.com. We truly appreciate your support and are thrilled that you had such a positive experience with us. We are delighted to hear that you found our delivery times to be good, and that your package arrived well-packaged and exactly as described. We aim for perfection, and it's wonderful to know that we met your expectations. Once again, thank you for taking the time to share your feedback and for choosing Lamps2udirect.com. We look forward to serving you again in the future!

“Exactley as described.Fitted like the originals.Delivery within two days.”

Helpful Report

Dear Graham,Thank you so much for your fantastic 5-star rating of Lamps2udirect.com! We truly appreciate your feedback and are delighted to hear that you found our products to be exactly as described and that they fit just like the originals. We also thank you for acknowledging our speedy delivery service. We strive to provide prompt and efficient shipping to ensure our customers receive their orders in a timely manner. Thanks again for your support and for taking the time to leave a positive review. If you have any further questions or need assistance in the future, please do not hesitate to reach out to us. Best regards, Lamps2udirect.com Team

“Wouldn't commit to a voucher code offer and wouldn't look to reach a compromise.....was informed that they'd rather lose my business.”

Helpful Report

Thank you so much for taking the time to share your experience with us at Lamps2udirect.com. We genuinely appreciate your feedback and apologize for any inconvenience caused during your interaction with our company.

“Promptly received, perfectly packed!”

Helpful Report

Dear Sue,Thank you so much for your outstanding 5-star rating of Lamps2udirect.com! We truly appreciate your support and are thrilled to hear about your positive experience with us. Promptly received, perfectly packed! Your kind words mean the world to us and serve as a constant reminder of the hard work and dedication our team puts into providing top-notch service to our valued customers like you. If you have any further questions or need assistance, please don't hesitate to reach out. We are always here to help! Thank you again for choosing Lamps2udirect.com and for taking the time to share your feedback. We look forward to serving you in the future.

“Shipment delayed because of item out of stock. Was not informed about this when I placed the order. Only found out when I chased the order. Products are great and good value.”

Helpful Report

Dear Clark,Thank you so much for taking the time to give Lamps2udirect.com a 4-star rating! We sincerely appreciate your feedback and support. We apologize for the delay in your shipment. Unfortunately, one of the items you ordered was out of stock, and we regret that we were not able to inform you about this when you initially placed your order. We understand that it must have been frustrating for you to find out about it only when you chased the order. Please accept our sincere apologies for any inconvenience caused. On a positive note, we are thrilled to hear that you find our products to be great and good value. Your satisfaction is our utmost priority, and we strive to provide excellent service and top-quality items to all our customers. If there's anything else we can assist you with or any further feedback you'd like to share, please feel free to reach out. We are always here to help! Thank you once again for your kind rating and for choosing Lamps2udirect.com.

“Excellent service, product description extremely accurate - will certainly use this company again.”

Helpful Report

Dear Richard,Thank you so much for your fantastic 5-star rating of Lamps2udirect.com! We appreciate your support and are thrilled to hear that you had an excellent experience with us. We are especially pleased to know that our product description was extremely accurate, ensuring that you made a well-informed purchase. We always strive to provide top-notch service and deliver accurate information to our customers. We are delighted that you had such a positive experience and we would be honored to have the opportunity to serve you again in the future. Please do not hesitate to reach out if you have any further needs or queries. Thank you again for your kind words and for choosing Lamps2udirect.com!

“5 out of 5, very helpful, on time delivery and a very good with sorting out problems.”

Helpful Report

Dear Colin,Thank you so much for your generous 5-star rating of Lamps2udirect.com! We greatly appreciate your feedback and we're thrilled to hear that you found our service helpful and that we met your expectations with on-time delivery. We take pride in our ability to resolve any issues that may arise promptly, and we're glad to know that you experienced this firsthand. Your support means a lot to us, and we look forward to serving you again in the future. If you have any further questions or need assistance with anything, please don't hesitate to reach out. Once again, thank you for choosing Lamps2udirect.com!

“Lamps were supposed to be delivered within a few days. Nothing recieved after over a week, no communication.I chased up the order to be told they were out of stock would we be prepared to wait.Again nothing for another week I chased up again to recive a reply about faulty lamps ! A corrective email was snet by you saying please ignore previous email. lamps finally arrived. That is why I have put POOR against your survey.”

Helpful Report

Dear David,Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Lamps2udirect.com. We truly appreciate your honesty and for bringing this matter to our attention. Firstly, we would like to apologize for the inconvenience you encountered with your order. It is certainly not the level of service we strive to provide to our valued customers. We understand that the delay in delivering the lamps, lack of communication, and the issue with receiving faulty lamps have negatively impacted your experience. We sincerely apologize for any frustration this may have caused you. We are sorry for the inconveniences and mixed messages that occurred during the process. We would like to assure you that we take your feedback seriously and will be investigating the issues you faced to prevent a recurrence in the future. Customer satisfaction is of utmost importance to us, and we want to ensure that you have a positive experience with us going forward. If there is anything specific you would like us to address or any suggestions you might have to help us improve, please do not hesitate to let us know. We are committed to rectifying any shortcomings and making your future experience with Lamps2udirect.com a better one. Once again, we apologize for any inconvenience caused

“Prompt service and delivery. Would certainly use again.”

Helpful Report

Dear Lynn,Thank you so much for your 5-star rating of Lamps2udirect.com! We greatly appreciate you taking the time to share your positive feedback with us. We are thrilled to hear that you had a prompt service and delivery experience with us. Providing excellent service is our top priority, and we are glad to know that we were able to meet your expectations. Thank you once again for choosing Lamps2udirect.com. We value your support and look forward to serving you again in the future!

“Had the item I wanted at a reasonable price, arrived in good condition on time. Thanks.”

Helpful Report

Thank you for taking the time to rate Lamps2udirect.com! We greatly appreciate your 4-star rating and positive feedback. It brings us joy to hear that we had the item you desired at a reasonable price and that it arrived in good condition and on time. Your satisfaction is our top priority, and we are thrilled that we could provide you with a smooth and satisfactory shopping experience. If you have any further inquiries or need assistance with future purchases, please don't hesitate to reach out. Once again, thank you for choosing Lamps2udirect.com. We hope to serve you again soon! Best regards, Lamps2udirect.com Team

“Very good service”

Helpful Report

Dear Graham,Thank you so much for your fantastic 5-star rating of Lamps2udirect.com! We truly appreciate your support and are thrilled to hear that you had a great experience with us. "Very good service" - Your kind words about our service made our day! We strive to provide excellent service to all our customers, and it's incredibly rewarding to know that our efforts have paid off. Once again, we sincerely thank you for choosing Lamps2udirect.com and for taking the time to share your positive experience. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

“Excellent service all delivered within a week!”

Helpful Report

Dear David,Thank you so much for your fantastic 5-star rating of Lamps2udirect.com! We greatly appreciate your kind words and your support. "Excellent service all delivered within a week!" We are thrilled to hear that you had such a positive experience with our service. Our team always strives to provide nothing short of excellence, and your satisfaction means the world to us. If you ever need any further assistance or have any more feedback, please don't hesitate to reach out. We're here to help! Thank you again for choosing Lamps2udirect.com and for taking the time to share your feedback. We look forward to serving you again in the future.

“arrived on time exactly what i wanted nice bright light in the cooker”

Helpful Report

Dear Anthony,Thank you so much for your exceptional five-star rating for Lamps2udirect.com! We truly appreciate your support. We are delighted to hear that your purchase arrived on time and was exactly what you were looking for. It's fantastic to know that you now have a nice bright light in your cooker, making your cooking experience even more enjoyable. Once again, thank you for choosing Lamps2udirect.com and for taking the time to share your positive experience. If you ever need any further assistance in the future, please don't hesitate to reach out to us. Warm regards, Sharon Lamps2udirect.com

“Quick delivery on a hard to find Smilight tube.”

Helpful Report

Dear Craig,Thank you so much for your incredible 5-star rating of Lamps2udirect.com! We are thrilled to hear that you had a positive experience with us. Your satisfaction is our utmost priority, and we are glad that we were able to provide you with a quick delivery on the hard-to-find Smilight tube you needed. We sincerely appreciate your loyalty as a customer and we are delighted to have served you. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest regards, Lamps2udirect.com

“The bulbs were delayed. The company kept me informed. I was offered the option to cancel. The bulbs arrived and were dispatched as promised.”

Helpful Report

Dear Christine, Thank you so much for your fantastic 5-star rating of Lamps2udirect.com! We are thrilled to hear that you had a positive experience with us. We apologize for the delay in delivering your bulbs, but we are glad that our team kept you well-informed throughout the process. Providing updates and offering you the option to cancel was essential to ensure your satisfaction. It is great to know that the bulbs eventually arrived as promised, and we hope they meet all your expectations. We truly appreciate your understanding and patience. Once again, thank you for choosing Lamps2udirect.com, and we look forward to serving you again soon. Best regards, The Lamps2udirect.com Team

Lamps2udirect.com is rated 4.5 based on 5,361 reviews