Lakeland Leather Reviews

Name: Lakeland Leather
Address: Lakeland Head Office, Ambleside,, Lakeland Head Office, Ambleside,, Cumbria
Rating: 4.82

4.8 Rating 7,444 Reviews

96 %

of reviewers recommend Lakeland Leather

4.8

Based on 7,444 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

015394 39020

Email:

online@lakelandleather.co.uk

Location:

Lakeland Head Office, Ambleside,,
Lakeland Head Office, Ambleside,
Cumbria
LA22 0HQ

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Lakeland Leather 5 star review on 17th January 2026

130

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rang the Bowness shop on Wednesday morning to enquire about a bag asking if they thought it would hold an I pad , they were not very helpful, I had measured the i pad and it was within the size quoted but when it arrived in super quick time the I pad fit in the bag nicely but the the bag wouldn’t fasten round it.so no good. I was also dissatisfied in the fact the page did say 10% entered the code said not applicable carried on and the page said free carriage which also didn’t appear to work. Like I said the delivery was excellent. Wasn’t best pleased when taking it to the post office to send back and it cost me more than double the delivery to send it back as I did like they said and paid for tracking. Will think twice about ordering something on line again.”

Helpful Report

Sorry about your experience. I'm afraid I can't explain why the voucher code didn't work, it has since been tested and is working again. We would have been happy to retrospectively apply the discount. All orders under £70 are subject to a standard delivery charge of £3.99. The dimensions we supply are for the outer area of the bag, as this bag features a recessed zip closure, that is why the ipad doesn't fit. And finally, the return postage costs can fluctuate greatly depending on the courier chosen, we recommend using a tracked service as the items are yours until we receive them back. Apologies, but I appreciate why it's been a negative experience.

“I ordered a small red leather purse and it arrived promptly… lovely quality and very well made .. gorgeous soft leather.. would highly recommend”

Helpful Report

Hi Jacky, Thanks for the review, we're delighted your happy, and hope your friend likes the purse! Thanks

“All very good”

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“I ordered leather slippers online which although lovely were too small. We had a replacement exchanged within a week and it was efficient and friendly service. Really impressed and will shop here again”

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“Hi Good quality product at a very reasonable price ,very efficient service .Will order with you again regards Graham Webb”

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“I'm delighted with my Bowness phone pouch in red. The leather is great quality and the bag is the ideal size for my phone and a few credit cards. Lightweight and comfortable to wear. Quick delivery, ordered Saturday evening, delivered Tuesday morning.”

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“Lovely handbag, suits my wife's needs.”

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“Ordered slippers as Christmas presents but they did not fit so returned although quick to refund had to pay £15 to return,did not realise had to pay to return items .”

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“Jacket arrived the day after ordered, beautifully packaged. Unfortunately the jacket did not fit me. Sent back on Saturday and fully refunded by Monday. Exceptional service, would highly recommend to others.”

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“Great quality handbag - very reasonably priced for the high quality. I also bought a bag for my mum for Xmas and she was delighted. Thanx”

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“I want Mr Martin Foster to know how outstanding the team, headed by Marie, at the Lord Street Branch in Southport are. Friendly, knowledgeable about their stock and go over and beyond to find/ order the right size, when it's not in. Customer service at this level, sadly is a rarity. It's a real pleasure to shop here with such great staff. It's my first ' go to ' shop for purchases for myself or family. Thankyou to you all, Marie, Gemma, Karen,Aimee,Michelle, Beverly and Irene. You are quite simply ' The Best'. Gillian Webb ( Mrs)”

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“The sheepskin slippers were a present for my daughter. She is absolutely delighted with them.”

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“Really pleased with the sheepskin slippers I bought recently, which are as cosy as I'd hoped for. The only disappointment (and it was a significant one) was finding they were made in China. I believed I was buying a British product made in the Lake District and there is nothing in the product details on the website to indicate otherwise. In truth, I would have made the purchase from the other company I looked at, given that it makes its products in Somerset. I hope Lakeland have a rethink. I feel sure many other customers might share my thoughts on this point.”

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“Purchased 2 sets of mittens for Christmas presents very good quality and also a leather travel bag, again excellent quality.”

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“Very happy with my jacket - good quality and very good price”

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“Excellent service order on time and my wife loves them thanks Peter”

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“Very pleased with the quality of the product I purchased. Represented good value for money.”

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“The joints on my pockets ripped after a few uses, not very good quality in my experience.”

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“Delivery was quick and I love my sheepskin slippers. They look classy, are super comfortable and I am happy to put them on each day.”

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“Top quality at an affordable price. Excellent value for money.”

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Lakeland Leather is rated 4.8 based on 7,444 reviews