Lakeland Leather Reviews

Name: Lakeland Leather
Address: Lakeland Head Office, Ambleside,, Lakeland Head Office, Ambleside,, Cumbria
Rating: 4.82

4.8 Rating 7,444 Reviews

96 %

of reviewers recommend Lakeland Leather

4.8

Based on 7,444 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

015394 39020

Email:

online@lakelandleather.co.uk

Location:

Lakeland Head Office, Ambleside,,
Lakeland Head Office, Ambleside,
Cumbria
LA22 0HQ

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Lakeland Leather 5 star review on 17th January 2026

130

Anonymous

Anonymous // 01/01/2019

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“Excellent service from start to finish. Order arrived within 2 days. Well packed with care. Delighted.”

Helpful Report

“Can you send me a return label The case I bought has a broken zip”

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“Have just received my leather bag & I am amazed how soft it is. It feels fantastic & I'm so glad I found your website.”

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“Beautiful handbag. I bought it as a present for my mum who loved it. Soft leather, well made and great value for money 👍”

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“The contact between customer service and myself was superb, I was notified immediately my washbag was ready for delivery and then contact was kept throughout the delivery process which was an amazing one day! Well packed and protected I was more than happy with the beautiful leather used, the fine, even top stitching and the quality and ease of using the zips. Every little detail was top quality both inside and out and I would highly recommend to anyone seeking out that special gift or for keeping themselves. I guarantee you will not be disappointed.”

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“My lovely bag arrived promptly and well packaged. Lakeland Leather are a pleasure to deal with.”

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“Arrived very quick, leather is gorgeous and soft bought a hooded leather jacket for my daughters birthday she loved it”

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“I have received excellent customer service from Anna who quickly located an item that I required in an alternative size from one of their shops & which was showing as out of stock online. From her prompt reply to my initial enquiry, Anna has kept me up to date throughout regarding receiving my return & sending out the replacement. Free returns are not offered but considering the reduced price of the item ordered I was happy to arrange through Evri at a small cost to myself. I would not hesitate to order again from this company given their prices, quick delivery and exceptional customer service in today's competitive retail market.”

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“The sheepskin mitts are keeping my daughter's hands cosy and warm in freezing cold Montana USA! I sent them as a gift and she is delighted with them.”

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“At first I thought the slippers were great but after a couple of weeks the stitching started to come undone. I sent some photos and they asked for more, after which they made me feel that I was lying by saying they had to be returned "to be investigated". As they had not offered to replace them and it being freezing I asked what other options they could offer, which was a paltry 10% off which I felt I had to accept. They did it quickly but I then had to ask exactly how much had been refunded as they had not sent an invoice for the amount. All the communication was somewhat terse and brusque, not worth the effort. Will not buy from them again.”

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“The staff at Lakeland Leather were extremely helpful and courteous and it was a pleasure to correspond with them. The bags I bought were great quality for an excellent price.”

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“Hi, To be honest, customer service is very excellent and the products are of very high quality. Thank you for your kind cooperation”

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“Excellent product and excellent service from Kate.”

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“My Daughter really loved the bag I brought her for her birthday it was a great gift for her so close to Christmas and it made it special”

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“Fantastic buying experience. My questions and queries were answered promptly and the delivery was made on time. The jacket I bought looks and feels wonderful. I’m sure that my wife will love it when she opens it in Christmas Day 😊🎄”

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“Lovely handbag received,I had been looking for a new handbag for a few months, remembered Lakeland Leather and found what I was looking for straight away also very good value. Delivery was very good.”