Lakeland Leather Reviews

Name: Lakeland Leather
Address: Lakeland Head Office, Ambleside,, Lakeland Head Office, Ambleside,, Cumbria
Rating: 4.82

4.8 Rating 7,410 Reviews

96 %

of reviewers recommend Lakeland Leather

4.8

Based on 7,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

015394 39020

Email:

online@lakelandleather.co.uk

Location:

Lakeland Head Office, Ambleside,,
Lakeland Head Office, Ambleside,
Cumbria
LA22 0HQ

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Lakeland Leather 5 star review on 7th April 2025

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy that you've closed the Manchester store ... Manchester is a thriving and second to London city .... Please come back.”

Helpful Report

Hi Kath, We're not happy that we had to close the Manchester store either. We love the city and had been trading there for 40+ years, but our landlord was renovating the building and we were unable to secure an extension on the lease. We are an independent family-run business, and as such have been unable to find a suitable store in Manchester that makes financial sense. We will keep looking. We're sorry you only gave us 1 star for your website order. Our web team try to offer the same level of professional and courteous service that our store staff provides, but it can be difficult to show this over the web. Looking at your order in particular, it appears you have received it within 3 days of placing your order, so hopefully you love your new handbag. Kind Regards Lakeland Leather

“Wrong style and size jacket arrived”

Helpful Report

Dear Carol, I'm very sorry for the mix up. As I mentioned on the phone, we can't apologise enough. We're sorry to disappoint, it's the last thing we want to do. Kind Regards Paul

“The gloves I received were terrible quality and the inside "sheepskin" was so rough and scratchy. Plus I have small hands and the sizing of the gloves was tiny. I won't be shopping here again!”

Helpful Report

“I did not like the boots. I didn't realise that I have to pay delivery to return it. It costs £11.00. If I knew This in the first place, I wouldn't bother ordering.”

Helpful Report

Hello Mrs Low, I'm very sorry that you did not like the boots as the Lotus Fiza are one of our more popular styles, especially as they are in the sale at the moment. We offer free delivery to you (and this was in 3 working days), and you can return items to any of our stores free of charge. Kind Regards Lakeland Leather

“How can I review this order / item when I have never received it and nobody and Lakeland Leather seems to care. It was my first and last time I ever order from this company. The last e-mail I sent got ignored. I'm 34 quid down with no bag and no semblance of customer service. ..I bet this review doesn't stay up ...”

Helpful Report

Dear Miss Popeau-Thomas, Thank you for your review. First of all let me say that we appreciate all feedback as it is useful to our customers, so your review will stay visible. We believe that one of our team replied to two of the three emails you sent yesterday and was awaiting a response from Royal Mail before responding to your third email, so we can only apologise for the delay and believe an email has been sent to you this evening. We can assure you that we do care and endeavour to respond to queries as soon as possible. After speaking to Royal Mail we need to allow a little time before the parcel can be classed as lost, but we assure you that once this time has passed we will either send a replacement or process a refund so you will in no way loose out. I hope this goes some way to restoring your faith in our company. Kind Regards, The Team at Lakeland Leather

Dear Miss Popeau Thomas, Further to our previous reply we have just checked the Royal Mail website and can see that your order was delivered yesterday, so apologise for the delay, but are pleased your item has now been delivered and hope you are happy with it. Kind Regards, The Team at Lakeland Leather

“I am very disappointed I have not yet received my parcel. Has not arrived even after being told it will arrive by the 4th”

Helpful Report

Dear Naome, Thank you for your feedback. We am sorry to hear that you have not received your order yet. After tracking your order on the Royal Mail website I can see that they attempted delivery on the 3rd February, however as no-one was in they took it to your local sorting office and left you a while you were out card informing you of this. We have sent you a separate email with the tracking information showing the sorting office you have been advised to collect your parcel from. We hope you are successful in collecting your parcel, however if you need to get in touch with us again regarding this please email directsales@lakelandleather.co.uk and we will assist you further. Kind Regards, The Team at Lakeland Leather

“I waited for an email for seven days about dispatched and still haven't received one. I also emailed customer care three times and received no reply and when I called customer care they did not help what so ever and told me there was nothing they could do. I feel robbed and very angry. I still haven't received my items and don't know if I actually will.”