Lakeland Leather Reviews

Name: Lakeland Leather
Address: Lakeland Head Office, Ambleside, Lakeland Head Office, Lakeland Head Office,, Ambleside, Lakeland Head Office, Ambleside,, , Lakeland Head Office, Ambleside,, Cumbria
Rating: 4.82

4.8 Rating 7,563 Reviews

96 %

of reviewers recommend Lakeland Leather

4.8

Based on 7,563 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

015394 39020

Email:

online@lakelandleather.co.uk

Location:

Lakeland Head Office, Ambleside, Lakeland Head Office, Lakeland Head Office,, Ambleside, Lakeland Head Office, Ambleside,, , Lakeland Head Office, Ambleside,
Cumbria
LA22 0HQ

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Lakeland Leather 5 star review on 18th February 2026

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too small for much make up. You'd be lucky to get more than a couple of lipsticks in it. Very disappointed so returned.”

Helpful Report

“bought a leather hat to go with my stockman coat as ive seen them in the stores a few times , ordered on the net and a mega cheap rubbish version was delivered , nothing like the ones in store”

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“Prices way too high.”

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“The pair of sheepskin mitts were not a “pair”. One was a size smaller than the other which was quite a disappointment to my wife on Xmas Day !!?? Have packed them up ready to return for credit. Has put me off buying from Lakeland in future.”

Helpful Report

“Order a cross body handbag and the description was incorrect so the strap was way too short. Customer service was not a good experience and I then had to pay for return of the bag out of my own pocket. Will never buy from this company again.”

Helpful Report

Hi Jane, Sorry to hear that you're still unhappy with our response. As we explained (with photographs) in our initial response, the measurements provided on the website for the strap length are correct. The strap is adjustable, using the buckle, so the maximum length we state is for when the strap is fully extended. After receiving the bag back, and extending the strap, we did offer to return the bag to you, but you refused. Kind Regards Lakeland Leather

“The sheepskin jacket that I bought from Lakeland Leather is the most expensive garment that I have ever purchased. Considering how much it cost, I expected to receive a good quality coat and a commensurate level of customer service. In the event, I have received neither of these things. The jacket developed a fault after only three weeks of light wear and has had to be returned for repair. Lakeland Leather have told me that this could take weeks during which I will be without a warm coat in weather that has turned very cold. Customer 'care' has been entirely unapologetic and has skilfully managed to sail as close as possible to the borderline of being unhelpful without actually crossing that border. To describe the attitude that I have encountered as being grudging would be to flatter it. In short, it has been a thoroughly unsatisfactory experience all round and a huge disappointment. To anyone who is reading this review with a view to buying a sheepskin jacket, my honest and considered advice would be not to buy it from Lakeland Leather. I certainly wish that I hadn't.”

Helpful Report

“Wouldn't buy anything from this company , shocking quality very very poor waited a month for slippers £79.99 soles falling off in 1 week. Wow!”

Helpful Report

“The parcel did not arrive on time even though it was ordered before 1pm. The customer service was inadequate and a lot of time was spent chasing the courier only to find the parcel had not been collected from the warehouse. Eventually after speaking to customer service on 4 occasions I asked for my complaint to be escalated, I eventually spoke to someone who was more helpful and she looked into my complaint and it turned out that the courier had collected the parcels early on the day I had ordered my item. I was very disappointed with the whole process which was stressful as the order was a gift and I was unsure it would arrive in time.”

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“Zip broke on doing up boot. Bag too small. All in all, not a good experience.”

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“I very much object to being asked for a review of the product prior to its arrival. Its 9 November 2021 and we have not yet received the leather coat.”

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“Having ordered a handbag online, I received an order confirmation email (complete with the correct address) and subsequently a dispatch note with a tracking number. After several days of not receiving it, i checked the tracking details and it noted that it was at a photography shop in our local town. My husband went to collect it (I am socially distancing) and it had my correct address on the parcel and also a different address, 1/2 a mile away from where I live. My husband was told when he collected the parcel that the courier would have tried to deliver it, if no-one was in, they would have left a card and it would then need to be collected from the shop. As we had not received a card, we assume that a delivery attempt was made to the incorrect address. The parcel should not have been released for delivery with 2 address labels.”

Helpful Report

“can not write review not received item yet where is it?”

Helpful Report

Hi Dawn, Your order is ready to collect from a UPS Access Point and has been for a number of days. I'm sorry if the driver didn't leave a card. If you can contact us via directsales@lakelandleather.co.uk we'll be able to give you some more information and get the item to you. Thanks

“Absolutely disgraceful service and response. Bought some gloves and paid for them and then noticed that the price paid was £10.00 more than the label. Asked for refund, denied. Checked with Citizens Advice, who confirmed we were correct because we had already paid. Complained to company, no response to date. Assistant needs to be made more aware of consumer law, and not to be aggressive towards customers.”

Helpful Report

“To whom it may concern, I am very disappointed with this service. I asked for a return form as the wallet I bought was suppose to be fuscia pink, when it arrived it is murky purple!! It was a gift and now my friend is disappointed and so am I. I would like you to email me a return and postal form ASAP please.”

Helpful Report

Hello, We're not aware of previous correspondence regarding this order, but if you can email online@lakelandleather.co.uk we'll can get this sorted for you. It appears that we have a darker batch of 'pink' that's just arrived in stock, so the photos on the website don't match what you've received. The purses will be removed from the website whilst we get the photos retaken. Thanks

“As I have to date not received my order I feel unable to leave a review. Why has my ider been shipped via UPS?”

Helpful Report

“The faux leather aviator jacket was extremely small, listed as size 10 but probably nearer a 6 which was rather disappointing. I then discovered that, unlike most sellers, who include a returns label, the full cost of returning falls to the purchaser, despite paying extra for postage. Alternatively, you can drive miles to the nearest lakeland shop! Bit of a no win situation! When I spoke to lakeland on the phone and also when I spoke the the store assistants, both confirmed that these jackets run small to size! However, I didn't see this mentioned online! I doubt I shall be bothering again!”

Helpful Report

“Still haven’t received my order by 14/09/21 & noticed when looking at email tracker, that it’s been left at Camborne games as I wasn’t in. No card was put through my door so had no idea this had happened. This is poor service, I didn’t ask to have my parcel left at a business that’s in my high street, so inconvenient for me to now go to business & collect my parcel, when i work full time.”

Helpful Report

Hi Rachelle, I'm sorry the order has been left by the driver at a UPS Access Point without your consent and that no card was left. We have raised the issue with UPS. If you're unable to get the order, please let us know and we'll request a return and get another sent to you via a different courier. Thanks

“I didn't even receive the order as it was cancelled. I find it presposterous that air mailing is the only shipping option available for international sales given that the cleaning accessories are mainly aerosols. Perhaps it is time to start thinking about making such purchases possible.”

Helpful Report

Hi Dan, We don't post orders via Road and Sea freight as they would simply take too long, so not an option we offer. We do state as the first line of the product description that aerosols are for Click and Collect orders only. Thanks

“Very disappointed with the quality of the jacket so had to return it.”

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“Your Leather jackets are lovely it’s a shame you don’t do any sage green”

Helpful Report

Lakeland Leather is rated 4.8 based on 7,563 reviews