Lady Bailey Caravans Reviews

4.75 Rating 384 Reviews
95% of reviewers recommend Lady Bailey Caravans
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Phone:
01258 880786

Email:
hello@ladybailey.co.uk

Location:
Lady Bailey ParkWinterborne Whitechurch

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Own Driver, Courier
on-time delivery
100%
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
"Staff very friendly. Paul and Nigel who did the handover were excellent. Could have done with a list of likely extras to be purchased at the time of ordering."
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"Good service, a problem was quickly put right Les and Simon our Salesmen took care of us ... and Nigel is absolutely a treasure so much knowledge xx"
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"Very helpful and very friendly imprest with the service"
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"We are currently on our second caravan purchased from Lady Bailey.and so far have found everything to our satisfaction from Les the salesman ,Nigel who delivered both of our caravan,who’s knowledge of the workings was outstanding also the after sales service has been excellent.finally we have always received a warm welcome when we have called in to the shop"
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"Some things not checked before delivery eg roof blinds, radio and shower shelf."
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"Sales service not too bad. Handover excellent. Short trip away (two nights), two days after taking delivery of the caravan, revealed some faults. Appointment immediately made for faults to be rectified. Due to a cancellation, Lady Bailey have managed to fit in rectification of the faults within a week."
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"Can't say I was overly impressed with them and can't say I wasn't, there wasn't anything that gave me the impression they were happy with sale. To me £15,500 is a lot of money but to them it just felt like it was just another sale. To be honest the lady in the shop was more chatty and welcoming than the actual sales men. When we went to collect the chap that shows you through your van and how everything works was very helpful but it's just so much to try and take in. The good thing is they give you 2 nights at a local campsite so you can get used to things. Would use them again if they have a caravan I'm intrested in."
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Hi Mrs Price, thank you for your feedback - its always good to hear about
our customers experience and I'm glad the vast majority of your dealings with us were positive. Please let me assure you we do value every sale and thank you for your support. We will have a word with your sales man (who is normally a very happy chap!) Thanks again and hope you are enjoying your new Turin
"New van had a few minor issues at first , but were sorted out very swiftly so over all pleased with the van and service."
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"Did what they said"
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"Lady Bailey had the type of caravan I was looking. It was clean and tidy when I arrived to collect and the pre-departure briefing was thorough. Despite an administration hiccup, the lack of customer service on my first visit and some missing trim on the fridge when I collected it, I felt Lady Bailey provided a good service."
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"Supplied the caravan we wanted"
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"Very friendly service and efficient ."
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"Lovely caravan,helpful staff when we collected it. Had a problem with bed but a member of staff came to our site and rectified the problem. Very impressed."
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"T he part exchange and buying process for our replacement caravan was professional, efficient and friendly. Our "new" caravan was beautifully prepared and presented. Despite a detailed description/instruction on the modern electronics in the "new" caravan a second visit for more training was necessary and solved our minor problems. We would highly recommend Lady Bailey Caravans."
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"The way the transaction was conducted was good. However the valeting of the caravan fell short of expectations. The draining board and oversink chopping board were missing. Also a carpet from round the toilet which was heavily stained with urine was left with the van."
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Mr Fox, thank you for the feedback. I understand Simon has spoken with you an put a resolution in place.

From your feedback we will look to improve our final check off procedure. Thank you again for your feedback.
"The new van made us happy, it was what we were looking for."
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"I bought a second hand Swift Challenger last month. The caravan did have a lot of issues regarding cleaning and maintenance. Between myself and LBC they have been sorted out and compensated for. I feel that after reading other reviews, I have been a bit unlucky with my purchase. On notification of the problems LBC did go out of their way to rectify the issues and assuming that I don't have any more problems, then I would not have any problems of dealing with LBC again."
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"Gave us plenty of time to look around with no pressure to buy, but were there to assist when asked. Were able to give knowledgeable answers to all questions. On collection day I was given a unhurried handover and was showed how everything worked. The two night stay at Wareham Forest gave us plenty of time to get to know our new caravan. I wanted to purchase an Awning for the van but wasn't sure what size etc to buy, was given options on the best Awning to suit the van and was happy with the advice given."
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"Very pleased with our van and the service so far. Disappointed to find we had no jack so we cannot change a wheel."
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Mr Scott, thanks for the feedback, glad to hear that you were pleased with the sales and handover you received. A side axle jack is only specification in the top of the range Unicorn models. Should you wish to order one they are available through us or from Bailey Parts direct. Thanks again for the feedback.
"Les Cutler is an absolute first class salesman. We were made very welcome at Lady Bailey Caravans, exchanging the Vigo for a Cadiz as prearranged by telephone. The only gripe is the lack of a hitch cover, which I was told is an extra cost to themselves. Pity! as I wanted to show off I suppose, I had bought a Cadiz from a Dorset based Caravan Company."
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Lady Bailey Caravans is rated 4.75 based on 384 reviews