Lady Bailey Caravans Reviews

4.75 Rating 379 Reviews
95% of reviewers recommend Lady Bailey Caravans
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Phone:
01258 880786

Email:
hello@ladybailey.co.uk

Location:
Lady Bailey ParkWinterborne Whitechurch

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Own Driver, Courier
on-time delivery
100%
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
"Not happy sink in toilet leaking cosmetic bags wet again, I thought it was are cosmetic leaking, no it the sink, not connected properly ."
Hi Mrs Green, apologies for the unfortunate warranty issue you have experienced, I understand that the service department have resolved the leak with a new tap now and we hope that you enjoy the caravan from here on in. Thank you for the feedback.
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"drove about 20 miles away from lady bailey stopped at a layby , entered caravan to find large worktop door laying on the caravan floor screws missing from door frame on insection there was only one half inch thin screw in each hinge instead of 4 , 2 holes where not drilled at all. very poor assembley and bad pre sale inspection by lady bailey .of our £20 000 pound savelle new 2 birth caravan"
Hi Mr Alexander, thank you for the feedback. It was nice to speak to you on the phone and I'm glad its all sorted now. I will as promised, pass the comments re the hinges on to the factory. Hope you are enjoying the new caravan.
"Caravan bathroom handle fitted upside down. Front blinds very sticky and not well made. Bed slats continually coming out of the slots at the edges. Heater complicated and doesn't always work."
Mr/Mrs Chance, thank your for your feedback. I understand from our after sales team that your user issues have been resolved after talking to a caravan engineer, and that the heating system is fully operational.

I am sure before long it will all seem like second nature. Thank you again for your feedback.
"Picked up the caravan and went to Wareham Forest only to discover the motor mover which they had moved from our old van onto new van didn't work. Called them up and after a few have you tried this and that said sorry we can't help and we have never heard a word from them since. Very poor customer service, obviously once sold they are not interested in finding out if the issue has been resolved. No charge for moving it but it worked perfectly on our old van so you would think they would at least follow up."
Thank you for your feedback. From our follow up call we understand that the problem is now being resolved. We had presumed after the initial call your problem was resolved via our technical help as no further contact was made to say otherwise. Sorry on this occasion that our service fell below expectations.
"Having Read all the good comments from previous customers we expected perfect service, unfortunately this does nor appear to be the case. the problems with our Vigo which cost £21, 105, have still to be resolved two months after picking up the new Bailey. Poor workmanship at the factory seems to be the main issue, which needs to be mentioned to Bailey caravans. We travelled from Cumbria to Dorset to make our purchase, unfortunately this distance makes it difficult to get resolution, and means telephone calls and e-mails, which are no substitute for face to face Comms. I appreciate this is not what you want to hear, but it is as we see it from our viewpoint. Regards Dave & Sue Thomas P.S. I will be contacting Bailey Caravans directly to raise my concerns."
"We collected my Bailey Unicorn Madrid from Lady Bailey on the 17th July this year which was 4 weeks later than scheduled so not the greatest of starts, but Les your salesman was very good and kept in touch letting me know what was happening. We found no major issues with the caravan everything seemed to work perfectly. Then we came to fit the carpets and discovered they were the wrong set, they we completely the wrong shape, we immediately tel Lady Bailey and spoke with Les who said there was nothing he could do so late on a Saturday and as were were driving back to Leeds the following day he asked us to call Ladybailey on the Monday when their after sales team would arrange for a new set to sent to us via a courier who would at the same time collect the erroneous set. We left Dorset on the following day. Since the 18th July I have had various conversations with Dawn in your after sales department and Gerry who said he was a sales manager informing me that the warranty has been instigated but that the carpets were out of stock and that we would have to wait 4 weeks. Then I was advised by Gerry that the carpets would be delivered to Dickinsons in Bradford who are our nearest main Bailey dealership on the 4th August. We needed a few new items for the van so called in at Dickinson's on the 26th and whilst paying for our items asked about our carpets and wether we should bring in the wrong set so it could be collected and returned by the same courier, Dickinson's advised they had no knowledge of our carpets or of a conversation with Gerry. I tel Gerry again on the 27th who said he would look into it, he phoned me back to say it had all been a misunderstanding and that the correct carpets would be delivered as scheduled on the 4th. I tel Dickinson's this morning to ask if I could collected my carpets to be told they know nothing about them and that they were not expecting them. I again called Gerry who advised that he had not promised delivery for the 4th that it was only the earliest date that they could have been delivered. When I pushed for a definite date I was advised that Bailey's was now on annual shut down for 2 weeks so he was unable to give me a date. I naturally got both angry and upset, I paid Ladybailey the full asking price in cash when requested and it now seems that having got your money you are unwilling to resolve what I consider to be Ladybailey's error in not having checked that something as necessary as the carpets were present and correct before releasing the van. It is I who am having to chase Ladybailey for information and unfortunately to date I feel I have been fobbed off with half truths to shut me up and get me off the phone. We went away in our van last weekend and to be truthful it was uncomfortable, I developed cramp in my lower legs and feet each evening. All I want are the correct set of carpets for my van (Bailey Unicorn Madrid 2015) Please stop prevaricating and confirm a definite date when these will be delivered. I am due to go away again on the 27th August for the bank holiday and it would be absolutely brilliant if the correct set of carpets were installed in my caravan by then. Regards Judith Palmer"
"The handover was really awful. The salesman omitted key information and other staff refused to help with items: the control unit: that he didn't know about. There was also a fault with the van. However my letter to the MD was very promptly dealt with and the faulty item was replaced quickly."
Dear Mr & Mrs Sawyer, sorry to hear that the handover was not as you hoped and rightly expected and thank you for bringing this to our attention - using this knowledge can help us improve the process for the future to avoid a similar occurrence.

I am glad to hear that the issue was dealt with promptly by Chris at the time and hope that you are enjoying the new caravan.

Kind Regards
"We were very unhappy with the service when purchasing our motorhome.they did not put themselves out to suit us at all and were very unprofessional when we were paying for the motorhome which was a lot of money he kept leaving me to go and serve customers in the shop.And I am still waiting for my mirror to be fixed as promised, should not have to chase after them."
Dear Mr and Mrs Mitchell,

Thank you for your feedback, after several follow up calls we understand that you are happy to get the mirror fixed locally to you. We did try and offer as many different collection slots as we could but unfortunately none suited.

Although we don't normally allow collections on bank holiday Mondays we made the exception on this occasion to facilitate; but as you saw on the day - bank holidays are a very busy times in all departments and as a small business it does sometimes require our staff to stretch to meet this added demand.

I apologise that you do not feel completely satisfied in your dealings with us, thank you again for your feedback and I hope you enjoy your week away in Kent.

Kind Regards
Lady Bailey Caravans is rated 4.75 based on 379 reviews