Lady Bailey Caravans Reviews

4.74 Rating 392 Reviews
95 %
of reviewers recommend Lady Bailey Caravans
Merchant Metrics
Shipping & Delivery
delivery methods
Own Driver, Courier
on-time delivery
100%
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
Read Lady Bailey Caravans Reviews
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Phone:

01258 880786

Email:

hello@ladybailey.co.uk

Location:

Lady Bailey ParkWinterborne Whitechurch

Refused to honour trade in deal Suggested I’d told them the wrong year on my van As if. Waited until showed new van before demanding more money to complete deal. Completely underhanded, caused great deal of upset. Wouldn’t give even small discount in shop, despite me spending £22,000 on forecourt. Shame because most of staff really good, and caravan is superb. Ring me if you wish to discuss best practise from a customer point of view
Helpful Report
Hi Mrs Perks, thank you for your feedback. We have now checked all the enquiry information you originally gave to us and your initial enquiry sent in May by Mr Perks listed the part exchange as a 2015 (as well as the enquiry sent in January which also listed it as a 2015 model). Unfortunately, the caravan was in fact a 2014 model which makes a considerable difference to the part exchange value. In situations like this we always offer the option of a full deposit refund and put no pressure on your either way. We try to be open and fair in all our dealings and certainly not underhanded. We are sorry that you felt your experience was poor, we will look at our process to see how it can be improved but we are glad you are enjoying the new caravan. Thanks again.
The damp check was undertaken as soon as we were unhitched, Simon and a colleague entered the van and proceeded to climb over/move our personal belongings in their quest to find damp. They discovered an area under the fixed bed that Simon insisted was really bad damp (£1700 worth of workshop repairs). I argued that this was not damp and was in fact caused by my washing of the van and the water came through the seal on the under bed locker. Simon insisted that a large area of the floor required replacement and as such he was devaluing my trade in by £1000 . I reluctantly agreed to proceed with the deal and regret this decision .
Helpful Report
Dear Mr and Mrs Almond,

To re-assure you, since receiving your feedback we have re-assessed your part exchange (now 2 weeks after your collection date), the caravan still has very high readings - more than we would expect in almost the entire fixed bed area. Simon's original appraisal was therefore correct and it was not simply washing the caravan that had caused these high readings.

In disappointing situations like this we always offer you the option of a full deposit refund and put no pressure on you either way.

I am sorry that your overall experience with us was not up to your expectations. Thank you for your valued feedback.
Lady Bailey Caravans is rated 4.74 based on 392 reviews