Lady Bailey Caravans Reviews

4.75 Rating 379 Reviews
95% of reviewers recommend Lady Bailey Caravans
Visit Website

Phone:
01258 880786

Email:
hello@ladybailey.co.uk

Location:
Lady Bailey ParkWinterborne Whitechurch

Are you a business owner?
See Business Solutions
Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Own Driver, Courier
on-time delivery
100%
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
"Picked up the caravan and went to Wareham Forest only to discover the motor mover which they had moved from our old van onto new van didn't work. Called them up and after a few have you tried this and that said sorry we can't help and we have never heard a word from them since. Very poor customer service, obviously once sold they are not interested in finding out if the issue has been resolved. No charge for moving it but it worked perfectly on our old van so you would think they would at least follow up."
Thank you for your feedback. From our follow up call we understand that the problem is now being resolved. We had presumed after the initial call your problem was resolved via our technical help as no further contact was made to say otherwise. Sorry on this occasion that our service fell below expectations.
Visit Website
"Excellent. The customer service we received from the team was simply fantastic. Les, the salesman, provided excellent advice and help, as we were first time buyers. On collection, Nigel was superb, taking time to talk us through everything we needed to get us started. They even paid for us to stay at a nearby camp for two days. Highly recommended."
"We travelled down from Central Scotland with some trepidation to have Lady Bailey look at our older caravan for trade in. We were delighted with the friendliness and professionalism we encountered. All (including price offered by 'phone) went exactly to plan and within a few hours of arriving we were back on the road with our new Bailey Brindisi van. The team at Lady Bailey were SO helpful. One of the technicians even travelled down to Wareham Park (did I mention the two free nights given with the new van?) the following day to plug in our fridge (!) Can't speak highly enough of Lady Bailey; we will use them again in the future. The Barnes family."
"They gave us a very good deal when exchanging our caravan. All the staff were very helpful and good to deal with. We are very pleased with our new Bailey Vigo and look forward to many happy holidays in it."
"It was a great experience compared to other dealers we have used. We were made very welcome and must congratulate all of the staff. The two night stay to get used to the new caravan was a great idea"
"This is the third caravan we bought from you and as before the sevice from all staff members has been exemplary."
"Helpful, mostly happy staff, new caravan......what more could we want X"
"Explained everthything very clearly and was vey patient with a pair of old first time caravan ears."
"Everyone very friendly and helpful. All of our requirements were met without any problems."
"We travelled quite a distance to purchase our very first motorhome but it was worth it. The service was friendly and efficient and the MH is really in good shape. We have had 2 trips away and everything works we would recommend a visit the team were all very professional and knowledgeable"
"Brilliant service from beginning to end !"
"Bought our first family caravan from Lady Bailey a few weeks ago. Whilst we have not yet been away in it, we have slept in it twice on the driveway! The children and the dog love it!! Really great, knowledgeable staff and service. The caravan was well prepared and presented, all the arrangements went without problems, and the handover was excellent. Have already recommended you to friends!"
Thank you for your feedback, it is much appreciated. Glad to hear that everyone is enjoying it!
"Very helpful knowledgeable and friendly team with a great selection of new & second- hand caravans to suit all budgets and families. As first-time caravaners we were well looked after, and were given good advice in finding the right caravan for us. We are delighted with our 6 berth Bailey Olympus. Thank you"
Thank you for your review, it is much appreciated.
"Very pleased with our van and the service so far. Disappointed to find we had no jack so we cannot change a wheel."
Mr Scott, thanks for the feedback, glad to hear that you were pleased with the sales and handover you received. A side axle jack is only specification in the top of the range Unicorn models. Should you wish to order one they are available through us or from Bailey Parts direct. Thanks again for the feedback.
"We were very happy with the handover of the caravan and the time spent going through the systems etc, We were expecting a 'hard sell' of extra's like extended warranty, special coatings for fabrics, maintenance deals etc but none of this happened which we appreciated and were pleased. Only two small niggles with the 430/4, when the caravan got really hot in the sun we were unable to open the door as expansion of the door/panels had caused the latchbolt to foul the strikeplate the only way to get in would have been to lever the door or crawl through the side entry under the bed. We cooled the door down with water then managed to open the door, I then had to file a few mm off the strikeplate and it seems ok now. The other minor issue is I cannot locate the 'error list' referred to on page 80 of the manual when an error indicator showed up, info on this would be handy, Thanks."
Hi Geoff, Thank you for the feedback, I have looked at the manuals for your caravan - it looks as though there was a list in an older owners manual that Bailey have removed (but must have left a reference too). I have emailed a copy of the pages from that old manual for your records should it be of any use. If you have any further problems with the door, just let our warranty department know and we will be happy to help.
Lady Bailey Caravans is rated 4.75 based on 379 reviews