Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.51

4.5 Rating 1,187 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,187 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 21st September 2025

Miss Siobhan Whelan

Ladderstore 5 star review on 3rd September 2025

Robert Gay

Ladderstore 5 star review on 25th July 2025

Ian Dowdle

Ladderstore 5 star review on 11th June 2025

Mark Hawkes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and prompt delivery”

Helpful Report

Posted 4 years ago

Hi Kevin, Thank you for your review. We are pleased to hear that you are happy with the service you received and that the delivery was prompt. Should you have any further access enquiries, please do not hesitate to contact us.

Posted 4 years ago

“Very helpful on the phone and quick delivery.”

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Posted 4 years ago

Thank you for your feedback. We are pleased to hear that our team was helpful and that the delivery of your order was quick. Should you have any further requirements, please don't hesitate to get in touch.

Posted 4 years ago

“Clear info given on product. Easy to order delivered fast kept updated on delivery. Very easy to deal with great service and value for money.”

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Posted 4 years ago

Hi Paul, thank you very much for your feedback. We are extremely happy to hear that you were happy with the service that Ladderstore provides. We are also happy to hear that the order arrived quickly and that you found our prices good value. Please let us know if you have any further enquiries.

Posted 4 years ago

“Fast delivery & quality product!”

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Posted 4 years ago

Hi Victoria, thank you for leaving a review. We are pleased to hear that the ladder arrived quickly and that you are pleased with the quality of the product. Should you need any further access equipment or ladder accessories, please do not hesitate to get in touch.

Posted 4 years ago

“A 5 star company, superb customer support, fast shipping and excellent quality parts. I could not possibly ask for more.”

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Posted 4 years ago

Hello Antonio, Thank you for leaving a review. We are really pleased to hear that you are happy with the services provided by Ladderstore, including the support from our sales team and fast shipping. Thank you for leaving such a lovely review and rating, I will share this with our team. Should you require any further assistance in the future please don't hesitate to contact us.

Posted 4 years ago

“To be honest I have not used it as yet but the prompt delivery was excellent”

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Posted 4 years ago

Hi Ed, Thank you for your review. We are pleased to hear that you were happy with the delivery. Should you need anything else, please do not hesitate to get in touch!

Posted 4 years ago

“Why send out this survey when I only placed the order an hour ago”

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Posted 4 years ago

“Received a great service from ladder store and the ladder m8 rix is a great product. Thanks”

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Posted 4 years ago

Hi Martyn. Thank you so much for your review. Thank you for letting us know you are happy with the product and service. Should you need anything in the future, please don't hesitate to contact us.

Posted 4 years ago

“Very good company who, importantly are very helpful when things do not go as planned, I made a couple of errors on my orders and they sorted them without question, great customer service.”

Helpful Report

Posted 4 years ago

Hello, Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with the service provided by our helpful team, I will also pass the comments on to the customer service team. Thank you again.

Posted 4 years ago

“Great service will 110% use these guys again .the steps I brought are the best things since sliced bread.the telescopic Werner stairwell steps.best investment I’ve made as a plasterer”

Helpful Report

Posted 4 years ago

Thank you for your feedback, we are really happy to hear that you are pleased with the products and service provided. Should you need anything else in the future, please don't hesitate to contact us. We are happy to help!

Posted 4 years ago

“Purchased a pair of ladder spurs. Delivery was rapid. Thanks very much”

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Posted 4 years ago

Hello Simon. Thank you for your review. We are pleased to hear you are happy with the delivery turnaround. Should you have any further requirements, please don't hesitate to contact us.

Posted 4 years ago

“Great service, order arrived earlier than stated meaning I could start the job earlier.”

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Posted 4 years ago

Hi Timothy. Thank you for your feedback, we are pleased to hear you are happy with our service and that the order arrived earlier than expected. Thank you again!

Posted 4 years ago

“Ordered a ladder handrail on Friday around 12:00 pm with a request of next day delivery. It has been arranged within 10 minutes via chat and followed up with a phone call from Meg. Payment taken, delivery scheduled but no tracking details. Contacted Ladderstore on Saturday afternoon and they have "entered their system" and informed me that the package has been left with neighbour. Good on you ladderstore as we would never know where the parcel is (courier did not leave a note). Job done - installed - thank you!”

Helpful Report

Posted 4 years ago

Hi Stefan. Thank you for your feedback. We are pleased to hear that you managed to use our online chat to organise next-day delivery. We are sorry to hear that the tracking notifications did not come through to you. However, we will pass the information on to the courier service for future reference. We are pleased to hear it has been installed and the job is complete. Should you have any further enquries , please don't hesitate to contact us either via Live Chat, sales@ladderstore.com or on 01204 590232!

Posted 4 years ago

“Great service, excellent advice given when I phoned and the ladder was delivered promptly.”

Helpful Report

Posted 4 years ago

Hi Brendan, Thank you for your review. We are glad to hear that you are happy with our service, that our team was able to provide excellent advice, and that the ladder was delivered quickly. Please do bear us in mind should you have any other enquiries.

Posted 4 years ago

“Great Ladder, Great Service. Thank-you.”

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Posted 4 years ago

Hello Mike, Thank you for your feedback. We are pleased to hear you are happy with the Ladder and happy with the service provided. Should you have any further enquiries, please don't hesitate to contact us!

Posted 4 years ago

“A very efficient. Company to deal with. I’d ordered the wrong size ladder and they exchanged it without any bother whatsoever.”

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Posted 4 years ago

Hi, Thank you so much for taking the time to leave us feedback. We are pleased to hear you are happy with the service provided.

Posted 4 years ago

“Great product range and fantastic service I will definitely order from ladder store in the future”

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Posted 4 years ago

Hi Gary. Thank you so much for your feedback we are pleased to learn that you are happy with our extensive range of products and with our service. Should you have any further enquiries please do not hesitate to contact us, we are happy to help!

Posted 4 years ago

“Great product, great service”

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Posted 4 years ago

Hi Daniel, Thank you for taking the time to leave us a review. We are pleased to hear you are happy with the product and the service provided. Should you have any further enquiries please do not hesitate to contact us.

Posted 4 years ago

“Easy transaction from selections on line. An honest and trustworthy supplier Arrived on time as communicated. Robust and sturdy product.”

Helpful Report

Posted 4 years ago

Hi, thank you for taking the time to leave a review. We are pleased to hear you are happy with the ease of transaction, that the product is robust and sturdy and that it arrived on time. Thank you for your lovely comments about us being honest and trustworthy. We are pleased to hear that. Should you require any further access equipment or accessories, please don't hesitate to contact us. Thank you again.

Posted 4 years ago

“Ladderstore had exactly what I needed - a small but important lock for an old loft ladder. It arrived in good time and fitted perfectly. So very haappy”

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Posted 4 years ago

Hi John, Thank you for taking the time to leave a review. We are happy to hear that you are happy with your product and we are pleased to know that it arrived in good time.

Posted 4 years ago

Ladderstore is rated 4.5 based on 1,187 reviews