Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.51

4.5 Rating 1,187 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,187 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 21st September 2025

Miss Siobhan Whelan

Ladderstore 5 star review on 3rd September 2025

Robert Gay

Ladderstore 5 star review on 25th July 2025

Ian Dowdle

Ladderstore 5 star review on 11th June 2025

Mark Hawkes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good web site, easy ordering, quick delivery.”

Helpful Report

Posted 4 years ago

Hi Peter, thank you for the review. We are pleased to hear you are happy with our website, ease of ordering, and quick delivery. Should you require any further equipment please do not hesitate to contact us.

Posted 4 years ago

“This firm is top class. Ordered a set of loft ladders that arrived two days later. Unfortunately, a bit of light damage occurred to one of the parts during shipping. I called and explained that because these are load bearing devices I wasn't happy about even a little damage. They apologised that they couldn't just send the damaged part and would have to send a completely new set of ladders. No extra cost, no request for returns. Unbelievable customer service and an excellent product. 10 out of 10”

Helpful Report

Posted 4 years ago

Hello, thank you for taking the time to leave us a review. We are glad to hear you are happy with our company. We are very sorry to hear that your order arrived with damage. Unfortunately, these things sometimes just happen in transit, we do apologise for any inconvenience this may have caused you. We are really pleased to hear that the issue was rectified and despite this, you are happy with both the replacement and the service provided by our team. Should you need any further access equipment or accessories, please don't hesitate to contact us. Thank you again.

Posted 4 years ago

“Delivery and Customer Services. Unfortunately I had Scandanavian Loft Ladders that were installed over fifteen years ago. When you went on to the manufacturers website, these were the only stockist. Part were expensive, but much cheaper than a new loft ladder.”

Helpful Report

Posted 4 years ago

Hi, thank you for taking the time to leave a review. We are pleased to hear you are happy with our delivery and customer services.

Posted 4 years ago

“Was looking for a stabiliser online and couldn’t find one. There was one on the Ladderstore site but I wasn’t able to buy it. When I phoned it was because there was only one left. They were so helpful as they sent it the next day after I paid online. Would definitely use them again.”

Helpful Report

Posted 4 years ago

Hi Jennifer, Thank you for taking the time to leave a review, we are pleased to hear you are happy with the service from our helpful team. We are also pleased to hear that your order arrived in a timely manner on our next day delivery service. Should you have any further enquries, please don't hesitate to contact us!

Posted 4 years ago

“Excellent selection of BRITISH made ladders great prices. Arrived within three days 1st class service.”

Helpful Report

Posted 4 years ago

Hi Nicholas. Thank you for your feedback. We are pleased to hear you are happy with the variety of ladders we stock and also with our pricing. We are also glad to hear that the delivery was in a timely manner. Should you need any further access equipment in the future please do not hesitate to contact us.

Posted 4 years ago

“Really pleased with the service and the ladder is study but lightweight. Would recommend.”

Helpful Report

Posted 4 years ago

Hi Amanda, thank you for taking the time to leave us a review. We are happy to hear you are pleased with the ladder and also the service. Should you have any other access enquiries please do not hesitate to contact us. Thank you again for the recommendation!

Posted 4 years ago

“Everything from ordering to delivery and quality of goods was first class.”

Helpful Report

Posted 4 years ago

Hi, Kenneth thank you for taking the time to leave us a review. We are glad to hear that the experience you had with ordering from our company was a good one from start to finish. We are also pleased you are happy with the quality of the product. Should you have any further access enquiries please don't hesitate to contact us!

Posted 4 years ago

“Took a few months to sort out but everything was helpful”

Helpful Report

Posted 4 years ago

Hi John, thank you for taking the time to leave us a review. Many apologies it took so long to complete your order, I can see that you ordered the Midmade hinges, unfortunately, these are shipped from overseas so we had to wait for stock. I do apologise it took a while. Should you need anything else in the future then please don't hesitate to contact us.

Posted 4 years ago

“The order was handled efficiently, product was as described and delivered promptly.”

Helpful Report

Posted 4 years ago

Hi Chris, thank you for taking the time to leave us a review. We are pleased to hear that your order was handled efficiently and that it was delivered promptly. Should you have any further enquiries then please don't hesitate to contact us.

Posted 4 years ago

“Quick& efficient”

Helpful Report

Posted 4 years ago

Hi George, Thank you for taking the time to leave us a review. We are pleased to hear that you are happy with the service provided and that it was quick and efficient. Should you have any further enquiries please don't hesitate to contact us.

Posted 4 years ago

“Simple website to navigate, easy ordering process and told what was happening to the order. The product is very good and met my daughter in laws very high standards”

Helpful Report

Posted 4 years ago

Hi Peter, thank you for your feedback. We are pleased to hear that the website was easy to navigate and it was easy to order. We are also really happy to hear that it met your daughter-in-law's expectations. Should you have any further enquiries then please don't hesitate to contact us.

Posted 4 years ago

“Great quality products at a very good price with fast reliable delivery. Thanks again for a good online experience .”

Helpful Report

Posted 4 years ago

Hi Keith, thank you for your lovely feedback. We are pleased to hear that you had a good experience with us and that you are pleased with the product quality, pricing, and delivery service. Should you have any enquiries in the future please don't hesitate to contact us!

Posted 4 years ago

“I really appreciated the advise I received to help me decide which ladder would best suit my needs.”

Helpful Report

Posted 4 years ago

Hi , thank you for your feedback. We are pleased to hear that we helped advise you on which ladder would be suitable. Should you have any further enquiries then please don't hesitate to contact us.

Posted 4 years ago

“Excellent service and product ... highly recommended”

Helpful Report

Posted 4 years ago

Hi John, thank you for taking the time to leave a review. We are glad to hear that you were pleased with the service and product. Thank you for your recommendation!

Posted 4 years ago

“Yes have no issues, recommend”

Helpful Report

Posted 4 years ago

Hi Chris, thank you for taking the time to leave us a review, we are happy to hear you are pleased with the service provided, thank you for your recommendation. Should you require anything further, please don't hesitate to contact us.

Posted 4 years ago

“Excellent service, the staff went out of their way to assist me finding the part that I needed, one of the best.”

Helpful Report

Posted 4 years ago

Hi Nicholas, thank you for taking the time to leave us a review, we are glad to hear you are pleased with the service provided by our team. We are also pleased that you found the part required. Should you require anything further, please don't hesitate to contact us.

Posted 4 years ago

“excellent service, always a quick and easy delivery”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback, we are happy to hear you are pleased with the service provided by our team and also from our delivery services. Should you require anything in the future, please don't hesitate to contact us. Thank you.

Posted 4 years ago

“Exactly what I wanted...and at a reasonable price”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback, we are happy to hear you are pleased with the ladder and our prices. Should you require anything in the future, please don't hesitate to contact us.

Posted 4 years ago

“Ladders were of excellent build quality, much stronger than those bought some years ago from another company. I now feel safe even standing at the top of the ladders, there is no movement. Shipping from ladderstore was very good.”

Helpful Report

Posted 4 years ago

Hi, Peter thank you for taking the time to leave a review. We are pleased to hear you are happy with your ladders and their quality. We are also glad to know the ladders are making you feel safer and that the delivery was within good time. Should you need anything in the future then please don't hesitate to contact us.

Posted 4 years ago

“Quick delivery. Easy to fit, good quality. Very pleased.”

Helpful Report

Posted 4 years ago

Hello Lynn, thank you for taking the time to leave us a review. We are glad to know that you are pleased with the Werner Aluminium 2 Section Loft Ladder, that it was easy to fit and good quality but also that it was delivered quickly. Should you require anything else, please don't hesitate to contact us.

Posted 4 years ago

Ladderstore is rated 4.5 based on 1,187 reviews