Ladderstore Reviews

Name: Ladderstore
Address: 130 Aztec West,, Park Avenue, Almondsbury, Almondsbury, Bristol
Rating: 4.52

4.5 Rating 1,229 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,229 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01746 866309

Email:

Customerservices@ladderstore.com

Location:

130 Aztec West,, Park Avenue, Almondsbury,
Almondsbury
Bristol
BS32 4UB

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Ladderstore 5 star review on 18th February 2026

Gary Hill

Ladderstore 5 star review on 21st September 2025

Miss Siobhan Whelan

Ladderstore 5 star review on 3rd September 2025

Robert Gay

Ladderstore 5 star review on 25th July 2025

Ian Dowdle

Ladderstore 5 star review on 11th June 2025

Mark Hawkes

Anonymous

Anonymous // 01/01/2019

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“Easy to install and use .no problem storing.good and robust.”

Helpful Report

Posted 8 years ago

“Easy to order on-line - clear guidance to ensure I purchased one that would fit. Speedy delivery. The telescopic ladder itself is a quality piece of engineering. Easy to fit with clear instructions. I am very pleased with my purchase.”

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Posted 8 years ago

“Easy to order ,Short delivery time, good price”

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Posted 8 years ago

“They offer great value - were very responsive to questions and delivered very quickly”

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Posted 8 years ago

“I ordered a fibreglass step ladder from them. When it arrived, it was only contained in the manufacturers packaging (thin polythene) and as a result was slightly damaged, not enough to warrant sending it back (as I needed to use it) but enough to be annoying. I don't think it is fair to blame the courier. It's the fault of Ladderstore for not bothering to pack it properly. To send it via courier wrapped in nothing more than its manufacturer's polythene wrapper is just lazy and asking for trouble. Apart from that their prices were good and free delivery.”

Helpful Report

Posted 8 years ago

We are very sorry to hear you are not happy with the service you have received from Ladderstore. Unfortunately as these particular ladders are dispatched directly from the manufacturer we have little control over the packaging used and do try to use ample packaging where we can. We do take all customer queries seriously and are happy to exchange damaged items if requested. Should you have any further queries please do not hesitate to contact us directly. Kind Regards, Ladderstore.

Posted 8 years ago

“Delivered to site , spot on thanks”

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Posted 8 years ago

“Very efficient ordering and delivery service. Very pleased with the product”

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Posted 8 years ago

“Laddersore offer a good range of choices at competative price. Delivered on the day promised and in good condition.”

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Posted 8 years ago

“Great price and service. Definitely use them again.”

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Posted 8 years ago

“hook fit on the pole great”

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Posted 8 years ago

“Wrong size ladder was delivered one rung shorter than ordered. After sales was good and as decided to keep the ladder was refunded the difference. However paid for next day delivery but took two days and despite being told a refund would be made, nothing ever received.”

Helpful Report

Posted 8 years ago

Hi There, many thanks taking the time to leave the review. I can see from the notes on the order that the difference was refunded and that the next day delivery should have been refunded. I will look into this and contact you with regards the next day delivery charge. Kind Regards, Ladderstore.

Posted 8 years ago

“Good service and prompt delivery. Excellent product (as described). A very happy customer who would definitely recommend the Ladderstore.”

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Posted 8 years ago

“Excellent product delivered promptly at a good price”

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Posted 8 years ago

“This was a hassle-free purchase and delivery at a fair price. In-house email forum was great. Altogether well worth it.”

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Posted 8 years ago

“great product and delivery was very quick”

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Posted 8 years ago

“Easy to contact and make an order. Delivered promptly. Happy with product and service.”

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Posted 8 years ago

“Very good quality ladder at a reasonable price and the delivery service was excellent”

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Posted 8 years ago

“Product as described. Good Quality. Good price. Excellent on-line service.”

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Posted 8 years ago

“I accidentally ordered the wrong ladder but it was really easy to get it corrected and the correct one is brilliant.”

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Posted 8 years ago

“Best ladder we have ever bought.+ Brilliant service.”

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Posted 8 years ago

Ladderstore is rated 4.5 based on 1,229 reviews