Ladderstore Reviews

Name: Ladderstore
Address: 130 Aztec West,, Park Avenue, Almondsbury, Almondsbury, Bristol
Rating: 4.52

4.5 Rating 1,227 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,227 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01746 866309

Email:

Customerservices@ladderstore.com

Location:

130 Aztec West,, Park Avenue, Almondsbury,
Almondsbury
Bristol
BS32 4UB

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Ladderstore 5 star review on 18th February 2026

Gary Hill

Ladderstore 5 star review on 21st September 2025

Miss Siobhan Whelan

Ladderstore 5 star review on 3rd September 2025

Robert Gay

Ladderstore 5 star review on 25th July 2025

Ian Dowdle

Ladderstore 5 star review on 11th June 2025

Mark Hawkes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff were unhelpful with a return to exchange the ladder (branded) which was very heavy in weight for another ladder of low weight but expensive (light weight). Indeed, it was just a mere collection of the packed ladder and providing another. The un-helpfulness approach forced me to bear courier charges. I was frustrated as no response came although they said they would help me quickly with my request. Would not ever buy from them.”

Helpful Report

Posted 8 years ago

Many apologies that you were not satisfied with the service in exchanging your ladder. Unfortunately the carriers can not offer a collection and a delivery at the same time as these are different services and have to be booked separately. We do put all the specifications for the products online and do ask that people double check the size/weight of the item before ordering to avoid any costs for return. Ladderstore

Posted 8 years ago

“When the delivery driver was delivering the unit. The delivery van subsequently suffered a mechanical fault, which was indeed unfortunate. However, he abandoned his vehicle without our knowledge in the middle of our forecourt and was still there 3 hours later. Thus causing an eyesore to our forecourt and us being inconvenienced as we could not move any vehicles in the area as the vehicle was blocking the main thoroughfare around our site. The vehicle was then recovered and taken away thankfully.”

Helpful Report

Posted 8 years ago

I am very sorry to hear that. Whilst unfortunate, I can understand the frustration. Unfortunately we have little control over what the carriers do but we certainly would not expect them to do this. I will feed this back to the delivery company. Apologies for the inconvenience caused. Ladderstore

Posted 8 years ago

“3 times you kept promising me that the ladders i order would be delivered,you even blamed the courier as an excuse.got sick of waiting so i cancelled the order,went somewhere else.”

Helpful Report

Posted 8 years ago

Good Afternoon David, After looking into this I can see that there were a couple of unsuccessful delivery attempts. Apologies we were unable to get the item to you. Kind Regards Ladderstore

Posted 8 years ago

Ladderstore is rated 4.5 based on 1,227 reviews