Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.51

4.5 Rating 1,187 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,187 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 21st September 2025

Miss Siobhan Whelan

Ladderstore 5 star review on 3rd September 2025

Robert Gay

Ladderstore 5 star review on 25th July 2025

Ian Dowdle

Ladderstore 5 star review on 11th June 2025

Mark Hawkes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kept me in the loop with delivery”

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Posted 4 years ago

Thank you for your review and your order Steven.

Posted 4 years ago

“Ladder was a good price and delivery was arranged quickly”

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Posted 4 years ago

Thank you for the review Angela. We try and be as competitive on price as we can and it's great to hear you're happy with the price and the speed of delivery.

Posted 4 years ago

“Great service. My ladder arrived damaged and was uplifted and replaced very quickly. No hassle whatsoever.”

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Posted 4 years ago

Thank you for the review Peter, we know it can be frustrating when couriers damage items in transit and we can only apologise for this. We always try and resolve matters like this as soon as possible and glad to hear you are happy with the service you recieved.

Posted 4 years ago

“Service and online ordering straight forward and parcel arrived as expected.”

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Posted 4 years ago

Thanks for taking the time to leave us a review Keith. It's also nice to know our customers find our website straightforward to use and have the information needed to make a purchase. Thank you for your order.

Posted 4 years ago

“My loft ladder had been installed for a number of years now and I started experiencing problems with the loft hatch key sticking. Not only did Ladderstore have the key, they also had the whole assembly for that specific hatch door. A prompt service and all now working as new, thank, much appreciated.”

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Posted 4 years ago

Thank you for taking the time to leave us a review Cameron and we are glad to have been of assistance. Spare parts can sometimes be hard to come by and it can be frustrating when you have to replace a full unit for the sake of a small component. Please let us know should you require any other spare parts in the future.

Posted 4 years ago

“Just what we needed, great service”

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Posted 4 years ago

Thank you for taking the time to leave us a review, glad you got what you needed and you know where we are should you need any further assistance.

Posted 4 years ago

“Ladderstore Limited were cheaper than most of other places and I still got a first class service. We love our Skylark electric loft ladder, as does everyone else who sees it and we were very impressed with it’s quality. I would definitely recommend this company, they’re very helpful.”

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Posted 4 years ago

Thank you for your order Patricia and for taking the time to leave us a review. The Skylark loft ladders are a fantastic product and they look great when in action! Glad we could offer you the advice you needed on this product and happy to supply this at a competitive price. Thank you once again for your order.

Posted 4 years ago

“Good service, product delivered promptly.”

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Posted 4 years ago

Thank you for leaving us a review Mr Westmacott, we are happy to learn that you were happy with both the service you received and the delivery.

Posted 4 years ago

“Very please with my purchases. Good products competitively priced. All arrived quickly and safety I would highly recommend!”

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Posted 4 years ago

Hi Jonathan, thank you for leaving us a review. We are glad to hear you are happy with your purchases and the quality of your products. Should you need anything further please don't hesitate to get in touch.

Posted 4 years ago

“Great price, good product and timely delivery.”

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Posted 4 years ago

Thank you for leaving us a review Gareth. Happy to hear you are happy with the price, product and the delivery time!

Posted 4 years ago

“Good service and delivery on time.”

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Posted 4 years ago

Thank you for leaving us a review Anthony. Should you have any further requirements please don't hesitate to get in touch.

Posted 4 years ago

“Quick and easy purchase with quick delivery too. Thank you!”

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Posted 4 years ago

Thanks you for the order! Great to hear you are happy with the ease of purchase and our delivery time.

Posted 4 years ago

“Fast delivery and excellent item”

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Posted 4 years ago

Thanks for your review Dawn, happy to hear you are happy with the speed of delivery and the product you ordered.

Posted 4 years ago

“Good products with a great service.”

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Posted 4 years ago

Thanks for leaving us a review Scott, great to hear you are happy with both your product and the service .

Posted 4 years ago

“easy order process. delivered the next day to my surprise and no extra cost. very pleased with product as per later review of brackets. seems to be very efficient company.”

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Posted 4 years ago

Thank you for taking the time for leaving us a review and it's great to hear you found ordering from our website so straightforward. Happy to hear you are also happy with your purchase and the delivery time, please let us know if we can be of more assistance in the future.

Posted 4 years ago

“Quick service, great item”

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Posted 4 years ago

Thanks for the review Malcolm, we are glad you were happy with your purchase.

Posted 4 years ago

“excellent you had in stock support parts for a system we had put in back in the nineties. Your website made it easy to select the lock/catch correctly and we received in the post and fitted it myself all for 25.00. Local trades people were telling me I needed a whole new folding stairs system 250.00 plus. Congrats to yourselves and your manufacturer in Sweden for supporting their product in the field nearly 30 years later.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us a review and thank you so much for your kind words. Spare parts and accessories are something that we pride ourselves on as for some reason many other companies don't seem to deal with them. Glad we could get this part for you, and please don't hesitate to get in touch should you have any queries in the future.

Posted 4 years ago

“Very good service, prompt delivery and good prices.”

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Posted 4 years ago

Thanks for your review Lee. Should you need any help, advice or assistance for the product you purchased please don't hesitate to get in touch.

Posted 4 years ago

“Can't fault Ladderstore, great price and amazingly quick delivery during lockdown.”

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Posted 4 years ago

Thanks for your review David and your kind words. Glad we could get your item to you so quickly at a competitive price. Please let us know if we can be of further help in the future.

Posted 4 years ago

“Arrived very quickly ( to Belfast) ,great price and high quality roof ladder”

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Posted 4 years ago

Thanks for taking the time to leave us a review. Really happy to know your order arrived quickly and you are happy with it's quality. Please let us know if we can be of further assistance.

Posted 4 years ago

Ladderstore is rated 4.5 based on 1,187 reviews