KLG Rutland Reviews

Name: KLG Rutland
Address: Queens Road East, Beeston., Nottingham
Rating: 4.82

4.8 Rating 616 Reviews

97 %

of reviewers recommend KLG Rutland

Company Reviews

Metrics

Info

4.8

Based on 616 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01159 22 11 55

Email:

reception@klg.co.uk

Location:

Queens Road East, Beeston.
Nottingham
NG9 2FD

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KLG Rutland 5 star review on 14th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used KLG previously and have always been very happy with the product and the fitting team. Communication and punctuality are excellent.”

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“Very happy with the instilation of windows and patio door. They worked really hard but kept things as tidy as possible.”

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“Arrived on time. Carried work very professionally.”

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“I’ve always used KLG for work done on my house and previous houses too. The standard of work is top class and a great company to deal with from the showroom staff, the surveyors and the fitters. I highly recommend them, I have never had any problems and would always use them again. The fitters do a great job, they’re very respectful of the property and leave it clean and tidy.”

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“Very pleased with the doors excellent Job done with the fitting etc”

KLG Rutland 5 star review on 28th October 2022

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“We are very pleased with the fitting and quality of the doors.”

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“Fantastic service from coming out for quotation to actual fitting of the door, high quality work delivered, extremely happy customer”

KLG Rutland 5 star review on 26th October 2022

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“Fitting carried out with minimum fuss. Plastering was required, but was superbly finished. Technicians tidied up afterwards. Appreciated radio station choice!”

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“Excellent service, the doors look fantastic as well as boost the efficiency of our home - great colours and modern style Customer service really helpful when we needed to rearrange our fitting The fitting itself was painless and we’re really happy with the finished product”

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“Excellent service from KLG. Our door had a slight split in the beading and a tarnished letterbox after 9 years! They came and replaced both.”

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“The windows look good and the fitting of them is good.... but the trickle vents are very poor. We replaced them because our old windows were letting in alot of sound from the road. It felt like a window was open and we struggled to sleep at night. We decided to go for a more expensive window company because we wanted to be able to relax with knowing the windows would be better. After having the new windows fitted we were very disappointed because it still felt like a window was open. Their design of the trickle vents have let them down considerably. I rang the company and the sent someone out who advised me to stuff the vents with kitchen Paper! The vents have no draught proofing or rubbers seals on them, they are just an empty space for wind and sound to pour through. I might aswell have kept my old windows in and saved thousands of pounds.”

Helpful Report

Dear Ms Spiby Thank you for your review. We are sorry that you are disappointed with the noise form the trickle vents. Unfortunately the law has been changed regarding ventilation as per the amendment to part F of building regulations which came into effect on 15th June 2022. Therefore, it is our legal obligation to fit them to the majority of windows to ensure background ventilation on installations. The vents we use are the best on the market place and any form of ‘draft exclusion’ we install would obviously contravene the regulations and be illegal. Regarding your comments on the advice given we will be investigating this internally and retraining put in place if required. Thank you for your order and if you have any other warranty issues please do not hesitate to contact our customer service team on 0115 9221155. Kind Regards KLG Rutland

“KLG Rutland provided a great service throughout the whole process. The sales staff were not pushy and talked through all the options available. The site team turned up on time and carried out the job professionally and courteously. Would recommend them to any prospective customer.”

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“Excellent transaction from start to finish. Helpful advice when ordering composite front door, very competitive price and installed soon after order was placed. The installer was very good and tidy and completed the job in just 3 hours. Even the sealer was colour matched to the door colour which makes it look very smart. Very pleased with the product and with KJG's service.”

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“Very pleased with our new doors, great service were fitted earlier than expected and fitter was professional and tidy. Would definitely recommend KLG Rutland. Love the internal blind in the back door( it's not that noisy in reality just in video)”

KLG Rutland 5 star review on 25th September 2022

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“Excellent installation team and great quality product”

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“We were very Happy with the service we had and standard of workmanship would recommend to anyone who was thinking of having work done thankyou KLG”

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“Fitters were extremely courteous and helpful. The product is first class.”

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“I’m very pleased with my new door and found all the staff and the fitter extremely helpful and efficient. However, I’m not happy about having to use e.mails etc to obtain all the documents I need, why don’t you just send them, you know where I live?”

Helpful Report

Dear Mrs Langton, Thank you for your kind words in the review. We are sorry if the emailing of your DGCOS and Assure documentation was annoying. Unfortunately, these are administered by the Insurance Backed Guarantee and Self Certification Schemes independently of our company. This has to be the case to ensure we comply with government guidelines whilst complying with trade laws and building regulations. This is the independent parties' preferred method of distribution and we are unable to change this in the first instance. If you have any further issues with either of these please do contact our customer service on 0115 9221155. Regards KLG Rutland

“After 25+ years our windows and doors required replacing and we wanted to have a quality replacement that would last for another 25+ years. After looking at several different companies and obtaining quotations we decided that KLG Rutland would provide us with the product we were looking for. From the first visit by Marc Newstead to introduce KLG to us and provide a quotation to the person who came to measure and the two men who fitted the windows, the service was first rate. Nothing was too much trouble and Marc was always at the end of the phone to answer any questions. Whilst, not the cheapest quotation we received, we believe that the quality of KLG Rutland stood out above all the other companies we spoke to. We are very happy with the end product and would highly recommend KLG Rutland to anybody else who is looking for new windows and doors”

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“Everything start from finish as per plan and design. We are very happy and satisfied.”

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KLG Rutland is rated 4.8 based on 616 reviews