“We are so confident with KLGs quality products, service and aftercare that they are always the first company we approach for our windows. We recently had two new windows installed plus a lintel and a completely new solid roof to the conservatory. All work was carried out in a very friendly and efficient manner, an really thorough and classy job was carried out. Everything was left clean and tidy and the fitters clearly take great pride in their workmanship. We highly recommend KLG Rutland, we won't go anywhere else!”
“It was a pleasure to work with a quality local company. Everything from quotation to installation was just as it should be - efficient, informative, timely, and neat.”
“Brilliant service again from KLG Rutland very well organised in the showroom making appts etc. Guys Who fitted were very careful and cleaned up as they worked. Excellent job and everyone who comes compliments on how nice the new doors look..”
“Having our windows fitted at end of July,we are very pleased with the quality,workmanship and overall end product.The fitters were very polite and professional and took care in and out of the property.We will need new windows in other areas of our house in the near future and won't hesitate to use this company again,it is well worth the money spent,and thanks for a great product.”
“Very pleased with the work carried out at my cottage. The installer work very hard and made a first class job. I will certainly recommend KLG to my friends”
“We’re impressed with the quality of the door but lees so with other aspects of the KLG experience.
When the door was fitted, it had the brass coloured door handle that we requested but a steel coloured letterbox. That matter was resolved a few days later.
The threshold strip is steel coloured rather than the brass colour we expected.....to match the handle and letterbox. We accepted the explanation re the discolouration of brass coloured door thresholds but if we had been told that at the outset we would have had a steel coloured letterbox and handle to match.
The material lining on the door frame has now come away from the door frame. Hopefully that issue will be resolved next week.
We’re not entirely happy with the channel on the doorstep threshold. It collects water and we believe it is potentially dangerous but we have been told by KLG that that is the way the door is made.
Lovely product, shame about the negatives.”
Dear Mr Douglas,
Thank you for your comments, we do apologise for any inconvenience or disappointment that you have felt, we are always concerned if our customers are unhappy with the service they receive from KLG Rutland.
We have circulated your comments to the senior management and hope to learn from the oversights by putting in corrective actions. We believe all issues with the door have now been resolved to your satisfaction.
Thank you for your order and if you have any other issues covered by your warranty please do not hesitate to contact our customer service team on 0115 9221155.
“The ordering, survey and installation were done efficiently and with the minimum of fuss. The finished installation is excellent.
The only issue was the hiatus aused by Covid-19 and while we understand the reasons for this a little more communication - if only a two weeklyone line email saying, "we've not forgotten you," would have been appreciated.”
“Excellent service from start to finish . No pressure to buy . Honest appraisal of our needs . Fitting was quick efficient clean and tidy . Highly recommend KLG.”
“We decided on a new front door, well made, love the choice of colours, the fitter was very courteous, cleaned up after he had finished, all round very happy 😃”
“From start to finish the job went smoothly the 2 fitters where excellent small problems where sorted straight away, glad i went with the choice of windows made the house look completely different and 100 percent better. Process from start to completion was excellent..... big thanks to all the klg team”
“It was Jan 2020 when we had our windows doors and conservatory changed, waited till now to write the review so I could be sure everything was ok. More that ok from the sales man (Graham) to the surveyor to the builders, electricians and window fitters such great professional people. Few snagging issues which when contacted KLG Rutland they sorted out with no qualms (lovely guy sent) and we feel they went the extra mile (even after the bill was paid in full), any problem sorted with polite prompt service.
They also kept to schedule and everything was completed on time even though the weather was not great.
Really have nothing negative to say, happy customer.
THANK YOU ALL AT KLG RUTLAND”
“Really good service from start to finish especially as needed a door for an old cottage with irregular sizes. They kept us informed during the lock down period. We've recommended them to family who are now awaiting their new door too.”
