Name: KLG Rutland
Rating: 4.72

Merchant Metrics


Shipping & Delivery
delivery methods	Own Driver
on-time delivery	Greater than 94%
Customer Service
communication channels	Telephone, Live Chat, Email

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Phone:

01159 22 11 55

Email:

reception@klg.co.uk

Location:

Queens Road East, Beeston.

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“Would recommend to a friend! Hassle free company to deal with, expert and courteous door installers as where all dealings with KLG staff... Very happy with the full experience from shop floor to completion of the work!”

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“The sales person gave some good advice 're the door and colour. The joiner fitted the door very quickly and efficiently. Looking forward to winter with this new front door”

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“I found they were organised, punctual and professional. Very pleasant fitter who knew his job.”

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“Conservatory is excellent All carried out in a very professional way Kept informed all the while A very good company Lots Of skill and care shown by everyone connected with this job Recommend them to anyone interested in a good job”

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“Overall the product was very attractive and workmanship good. Their showroom staff were supportive. Our only disappointment was that we felt that we didn't really get the exact type of door lock that we wanted and was told that it was too late to change it as the door would have to be remade. that kind of dampen our excitement with still a lovely door. Everton and Maxine”

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“Very professional done on time had a couple of leaks on roof quickly rectified.”

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“Very pleased with Windows, prompt service, turned up on time would recommend KLG.”

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“We Oder a door to be fitted at my mother house klg was not the cheepis but with all the good feed back I what to the show room and order the the we had to wait 5 to 6 week that’s was ok then the fitter came out it was a subcontractor witch I was told they don’t use so was not happy with that turn up in a batter old van then when he left I got home to see if mum like the door she said have a look it had marks all over it and they sent someone out and now got to wait for another door I would not use this company again as the service was shocking you mite as well go to a back street company”

Helpful Report

Dear Mr Toop, we do apologise for any dissatisfaction that your mother has felt, we are always disappointed if our customers are unhappy with the service they receive from KLG Rutland. We always try to rectify any mistakes made and uphold the warranties we issue.

We would also like to apologise for any misinterpretation regarding our installers, we run a mixture of employed and self-employed tradesmen, if someone has told you otherwise then they were misinformed, and we will rectify this. All of them are time served tradesman with MTC certification and appropriate vehicles for the trades they work in. There is no difference in the quality of work we or our customers should expect for any tradesman we engage.

Regarding the door, this has been now replaced and we hope that you and your mother are happy with the new product. If you have any further issues please do not hesitate to contact our customer service department on 0115 9221155.

“Very satisfied with my window and doors installation the fitters were friendly and professional made a good job.”

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“Excellent product Excellent service Thank you team KLG!!! Kevin, Richard and Gary you are brilliant 😊 I can highly recommend this company”

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“I had new french doors and front and back doors fitted by KLG and am very pleased with them. A very professional company from start to finish, the fitters were excellent, hard working and very pleasant and knowledgeable. I have used this firm before a few years back and wouldn’t hesitate to recommend them.”

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“Sale staff helpful and knowledgeable. Th fitter was excellent, very friendly and did a great job, finishing the fitting to a great standard.”

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“This is the second occasion we have used KLG Rutland and have returned because we were very impressed first time around. The whole procedure of ordering, surveying and fitting our French Door went off like clockwork. The staff/fitters we came in contact with were really nice guys and a credit to the company. We are over the moon with our newly installed French Door with integral blinds which has enhanced our house no end. We are now in the process of ordering a new composite Front Door.”

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“Very pleased with the service provided through out. Attention to detail by the door fitter was exceptional. We love the look of our new door.”

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“The installers were brilliant! Covered all carpets and furniture before starting work. The installation went perfectly and I am so pleased with my new windows! They even hoovered up at the end so you can't ask for more! Thank you to klg!”

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“We have all our home done with KLG Rutland and wouldn't use anyone else, we have been using Rutland for years and recently had a new roof on our conservatory. Great quality workmanship and great value for money. Thankyou x”

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“The finished installation is now faultless, the door was installed quickly, but confusion about making good a gap in the plaster left the door unfinished for another 24 hours. But credit where credit is due, they remedied the error immediately. A very impressive solution to an oversight, thank you fora great job.”

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“All good a quality product had many windows off them”

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“Great door and service, if a little on the expensive side”

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“We were very pleased with the service we received. The men doing the building work worked very hard, so it only took a few days. They took great care, not just to do the job well, but also to minimise damage to our garden. It was good.”

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KLG Rutland is rated 4.72 based on 212 reviews

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