Kiwitaxi Reviews

Name: Kiwitaxi
Rating: 4.58

4.6 Rating 1,171 Reviews

93 %

of reviewers recommend Kiwitaxi

Company Reviews

Metrics

Info

4.6

Based on 1,171 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

About Kiwitaxi:

Kiwitaxi.com is an international airport transfers booking service. We perform transfers in all the most popular countries in the world.

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went smoothy, will use again for our return to airport”

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“Good service, the driver was nice. We however paid an extra cost for an English speaking driver and I must say he did not speak English at all, so we were a bit disappointed by your online reservation service.”

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“In time and good driver.”

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“get very late the tel number of the driver,if the passenger have a long travel schut get at last 48 h befor the tel from the driver”

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“El conductor no estuvo pendiente de nuestra salida y al no tener cartel visible tuvimos que dar vueltas buscándolo por el aeropuerto.”

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“Bassam was my driver for my trips He was very helpful and informative Always on time and prompt Enjoyed the many hours with him Great Service !! Recommend him highly”

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“We waited for hours for our driver to come, the driver did not show up (or if he did- it was ever so briefly, in a place where we could not find him), the company would not help us to find another car, we were several hours late to our next location, and the company still charged us for the ride. I've tried to raise the decision to a higher level to help them understand their mistake before writing this review, to no avail. Kiwi works well, if you are able to locate your driver. If you are unable to connect with your driver within 15 minutes, you are screwed. Rather than saying when they discover the problem - “oh no! I’m so sorry that this happened. Let me call the driver, find out where he is and help you to connect.” The company will instead, inform you that he left, not help you to find another driver, and will launch an impersonal investigation to prove that it is your fault. All the driver has to do is take a picture of himself there, call you long enough to show that he dialed your number, take a screenshot, and the fault is the customers. If you book with Kiwi, HIGHLY recommend that you take time-stamped pictures of yourself, screenshots every time you call the driver and he does not pick up, and get witness signatures of everyone around you as well as their names and phone numbers, so that you have enough evidence to prove how hard you tried. And then you MIGHT have a chance of avoiding a charge for a ride that did not come.”

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Hello, We are very sorry for that. The driver left his car in the car parking and he went to the hotel lobby to meet you. As you can see from the proving documents he tried to contact you a lot of time, but your phone number was not available. According to our Terms&Conditions, the mobile phone of the passenger stated in the booking request must be switched on and available for incoming calls at the moment of the transfer start, during the waiting time and until the meeting of the passenger with the transporter’s representative. If the free waiting time lapsed and the passenger failed to appear at the meeting place stated in the voucher and failed to answer the incoming telephone call from us or from the transporter, the latter shall be entitled to refuse from the performance of the transfer and to leave the meeting place. It is extremely important for the driver to meet the client, since every order that is not fulfilled spoils his statistics. As we can see he did his best to meet you on time and the driver also informed us that he didn't see you there (I showed him your photo). We regret that your transfer did not take place however any violation of the service rules has not been detected.

“We experienced a problem when we arrived in Tenerife as the driver was not waiting for us.”

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“I used to drive for your company and you kept $200 as a Holding amount and all of sudden you stop giving bookings for me . when I asked you said my rates are high then I asked to refund my $200 then you just ignored it. At that time all the employers who I knew has left the company. 100% dodgy crick.”

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Hello, Could you specify when and which email has been written it to? Thank you.

“Booked a transfer from the airport to Istanbul, they kept me waiting and referring me to 3 different people, none of whom even asked me how I was doing, let alone assisting with the luggage. Every time I asked how long would it take I was told 1 minute. After a long wait some van arrived, once inside it was dark, there were curtains everywhere and I couldn't open the door. I asked the driver to let me out to retrieve something from my bag and once out I left and took some bus to the city centre. Quite an scary experience. Can't imagine what it would feel like for a woman travelling alone. AVOID”

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“After waiting one and half an hour at the meeting point for a car we were informed that they could not find any available car for transfer from Sabiha Gokcen to Fatih district. When they found one we were sharing the car with another couple and the trip took more than 2 hours!!!”

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“Ok with the driver and service”

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“The driver wasn't at the airport when we arrived. We lost one hour trying to reach somebody. Finally, we get autobus and tube. They didn't refund us, after a blabla party for several weeks... Not serious.”

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“Absolutely marvellous!!!awesome drivers.. polite and friendly”

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“I love Kiwitaxi ! On my arrival at the airport, the driver was already waiting at the departures with my name on a sign. The driver took us smoothly to our destination. On our return my daughter booked Kiwitaxi again to take us back to the airport and the driver was there on time. We got to the airport on time for our flight so thank you Kiwitaxi. We would highly recommend your services to anyone visiting France.”

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“When you book through this company you will have to pay more than real price. I booked airport pickup in Sri Lanka and the driver told me the real price for my journey and I was shocked as I've been charged about extra 30% to the real market price. I would never use this company again. Please search for country local companies site for your taxi booking .”

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“If you want to book with reliable company, NEVER book kiwitaxi! We booked a transfer from the city of Volgograd to the airport. Transfer should take place after a football game; thats why we ordere it in advance to avoid problems with taxis. Driver did not appear. No contact to him. 20 minutes after agreed time - info from dispatcher that the driver is in trafic jam. Sorry, is it my problem? We had to find alternative transfer possibility to the airport.”

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“"Taxi booked for 22:00. 22:05 First call to check where the driver was. Driver picks up the phone says something and hangs up. 5 more calls and no answer. Few more calls to the office - no answer. Why giving numbers if no one answers. Had to take taxi from airport. Twice the price. Disappointed with the service." I didn't ask for any refund, discount or money back Yet the replay from the office was as bellow: "Unfortunately, we have to hold an amount of prepayment as the compensation of expenses for preparing for this transfer because your driver was waiting for you at the airport on time and was trying to reach you by phone. We regret that your transfer did not take place however any violation of the service rules has not been detected. " And at the end company tried to prove that the driver was there and I wasn't. Never again.”

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“Grazie, tutto era meraviglioso. Incontrato una volta e rapidamente accompagnata a posto. Il conducente è stato cortese.👌🏻😊”

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“Мы остались довольны обслуживанием кивитакси. Как и было договорено водитель ждал нас с табличкой в аэропорту Мадрида. Хотя мы долго ждали багаж и водитель длительное время ожидал нас он не высказал никакого неудовольствия и профессионально отвез нас в гостиницу. Назад в аэропорт мы тоже заказали услуги кивитакси. Никаких нареканий нет. Спасибо за предоставленную услугу. Вера. 5 декабря 2017 года.”

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Kiwitaxi is rated 4.6 based on 1,171 reviews