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Kimis Pet Emporium Reviews

4.8 Rating 287 Reviews
93 %
of reviewers recommend Kimis Pet Emporium
Company Reviews Product Reviews
59
 Metrics Info
4.8
Based on 287 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Read Kimis Pet Emporium Reviews

About Kimis Pet Emporium:

Kimi's Pet Emporium offers the ultimate pet shop experience.Quality Products for pets and pet owners.We have all the pet supplies, pet food, toys and accessories you and your pet need at great value prices.Come along to our Washington Store.

Visit Website

Phone:

01914151333

Location:

27 Phoenix Road,
Crowther,
Washington
City of Sunderland
NE38 0AD

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Serena Hill
Verified Buyer
“Does what it’s say and quick delivery”
Helpful Report
Anonymous
Verified Buyer
“Excellent choice of dog food. Fast efficient service. Delivery very quick”
Helpful Report
Anonymous
Verified Buyer
“A1 wet dog food”
Helpful Report
Camilla George
Verified Buyer
“Te company explained to me why they were unable to respond to my initial email so all is good now”
Helpful Report
Brian Dalton
Verified Buyer
“Always prompt delivery, easy company to purchase from”
Helpful Report
June Gardner
Verified Buyer
“Very friendly service”
Helpful Report
Anonymous
Verified Buyer
“As a regular customer it’s always a pleasure to order without any fuss and I must say I’m really lucky to have an amazing delivery driver she’s top drawer!!!”
Helpful Report
Josine Veenhuijzen
Verified Buyer
“Excellent product. Hard to obtain online from other sellers”
Helpful Report
Anonymous
Verified Buyer
“The staff at Kimis Pet Emporium could not have been more helpful. We were looking for a buggy for our arthritic dog but so few places keep them in stock and we were reluctant to order one unseen. A member of staff assembled an Innopet all terrain stroller for us, was very patient and not at all impatient when we decided that it might be too big for our car. Karen later sent a video showing how to easily remove the rear wheels and so fit it in. We went ahead and ordered one and it was delivered within a few days. Our dog is getting used to being pushed around the garden before being taken out into the wider world and we are all looking forward to being able to walk along towpaths and fields without worrying about our dog'd mobility.”
Helpful Report
Camilla George
Verified Buyer
“They have a really good range of dog food fast delivery and good customer service”
Helpful Report
Brian Dalton
Verified Buyer
“I have used Kim's Pet Emporium exclusively for my dog food for a few years now. Always prompt with delivery and respond swiftly to any queries. I have no expectations of looking elsewhere for my pet food requirements.”
Helpful Report
Victoria Keenan
Verified Buyer
“Fast delivery &”
Helpful Report
Bryan Thomson
Verified Buyer
“Easy to navigate the Web site with an excellent choice of products, have used them for a year now and the delivery service is excellent”
Helpful Report
Lois Stephenson
Verified Buyer
“Great service, very quick delivery”
Helpful Report
Debra Hearn
Verified Buyer
“Excellent service over the moon with Sam fleece. Xx”
Helpful Report
Elaine Carr
Verified Buyer
“Great customer service from Diane, she was very helpful and friendly and took care of my order and I received within a couple of days, so glad I found your company. Will definitely be returning when I need to reorder.”
Helpful Report
Diane Whitaker
Verified Buyer
“I am still waiting for half my order ?”
Helpful Report
We sincerely apologise for the inconvenience you encountered with your recent order, and we appreciate your feedback. We understand that the partial cancellation of your order and immediate refund that we made may have caused frustration, and we regret any disappointment this may have caused. We did explain in our email correspondence that we are experiencing issue with supply of the Tribal product range . Our team made every effort to communicate the stock issue promptly by sending an email notification explaining the situation. We are genuinely sorry to hear that you had further concerns after contacting us. Our customer service team strives to provide clear and detailed explanations to address any questions or issues our customers may have. We regret that we fell short of your expectations in this instance. Your feedback is invaluable to us, and we are taking steps to review and improve our communication processes to prevent similar situations from occurring in the future. We encourage customers to reach out to us through our dedicated customer service helpline at 0191 4151333. Should you choose to contact us via email, kindly ensure to check your spam or junk folders for our reply to ensure prompt assistance.
We sincerely apologise for the inconvenience you encountered with your recent order, and we appreciate your feedback. We understand that the partial cancellation of your order and immediate refund that we made may have caused frustration, and we regret any disappointment this may have caused. We did explain in our email correspondence that we are experiencing issue with supply of the Tribal product range . Our team made every effort to communicate the stock issue promptly by sending an email notification explaining the situation. We are genuinely sorry to hear that you had further concerns after contacting us. Our customer service team strives to provide clear and detailed explanations to address any questions or issues our customers may have. We regret that we fell short of your expectations in this instance. Your feedback is invaluable to us, and we are taking steps to review and improve our communication processes to prevent similar situations from occurring in the future. We encourage customers to reach out to us through our dedicated customer service helpline at 0191 4151333. Should you choose to contact us via email, kindly ensure to check your spam or junk folders for our reply to ensure prompt assistance.
Deirdre Rump
Verified Buyer
“Glad I have found a supplier of Canagan cat food!- A cat food where you can actually notice how much healthier your cat looks! Shall use Kimis in future- thank you Deirdre”
Helpful Report
Anonymous
Verified Buyer
“I wish you sold more cod or salmon skin treats for the dog, other than that a good service”
Helpful Report
Brian Dalton
Verified Buyer
“My goto for high quality dog food and treats. Free delivery (for min spend) prompt, good customer care”
Helpful Report
Kimis Pet Emporium is rated 4.8 based on 287 reviews
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