Kimis Pet Emporium Reviews

Name: Kimis Pet Emporium
Address: 27 Phoenix Road, Crowther, Washington, City of Sunderland
Rating: 4.75

4.8 Rating 179 Reviews

94 %

of reviewers recommend Kimis Pet Emporium

4.8

Based on 179 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Kimis Pet Emporium:

Kimi's Pet Emporium offers the ultimate pet shop experience.Quality Products for pets and pet owners.We have all the pet supplies, pet food, toys and accessories you and your pet need at great value prices.Come along to our Washington Store.

Visit Website

Phone:

01914151333

Location:

27 Phoenix Road,
Crowther,
Washington
City of Sunderland
NE38 0AD

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Kimis Pet Emporium 5 star review on 13th February 2024

Victoria Keenan

Kimis Pet Emporium 5 star review on 10th December 2022

Josine Veenhuijzen

Kimis Pet Emporium 5 star review on 3rd December 2022

Lisa Burn

Kimis Pet Emporium 5 star review on 19th May 2019

Kym Marshall

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor in notifying of delivery”

Helpful Report

Thank you for your feedback about Kimi's Pet Emporium, Andrew. We appreciate you taking the time to share your experience and we apologise for any inconvenience caused, especially concerning notifying of delivery. Estimated delivery dates are provided when ordering and delivery notifications should be received from our courier as standard. If a issue has occurred we would like to know what the problem was and how we can do better in that area. We ask if you could provide our customer service team with specific details regarding the issues. Once again, thank you for letting us know.

“Order taking forever to arrive, not good customer service”

Helpful Report

Thank you for your feedback and taking the time to let us know about your experience at Kimi's Pet Emporium. We apologize for any issues you have encountered such as your order taking too long to arrive and the lack of customer service. As an Anonymous review we cannot confirm but suspect that the delay in delivery was due to Royal Mail industrial Action at the time of delivery.

“Picture shown for the item I purchased was double the size for what I actually got. I made a point of trying to find the amount of tablets but there was none. Not a happy customer 🙁”

Helpful Report

Kimis Pet Emporium is rated 4.8 based on 179 reviews