Kimis Pet Emporium Reviews

Name: Kimis Pet Emporium
Address: 27 Phoenix Road, Crowther, Washington, City of Sunderland
Rating: 4.74

4.7 Rating 282 Reviews

93 %

of reviewers recommend Kimis Pet Emporium

4.7

Based on 282 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Kimis Pet Emporium:

Kimi's Pet Emporium offers the ultimate pet shop experience.Quality Products for pets and pet owners.We have all the pet supplies, pet food, toys and accessories you and your pet need at great value prices.Come along to our Washington Store.

Visit Website

Phone:

01914151333

Location:

27 Phoenix Road,
Crowther,
Washington
City of Sunderland
NE38 0AD

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Kimis Pet Emporium 5 star review on 26th July 2026

Helen Haley

Kimis Pet Emporium 5 star review on 13th February 2024

Victoria Keenan

Kimis Pet Emporium 5 star review on 10th December 2022

Josine Veenhuijzen

Kimis Pet Emporium 5 star review on 3rd December 2022

Lisa Burn

Kimis Pet Emporium 5 star review on 19th May 2019

Kym Marshall

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered from Kimi's on the 2nd March and never got my order. I have repeatedly contacted them - no phone response, no email response, no chat response. I actually just want my order rather than a refund but am now at a point where I will have to go through my bank to get the refund issued.”

Helpful Report

Thank you for reaching out to us. We sincerely apologize for the frustration and lack of communication you have experienced regarding your order placed on 2nd March. We understand how important it is to receive your items, and we regret that our usual channels have not met your expectations. According to our tracking records, this item was successfully recorded as delivered on 6th March. Up to today, we have not received any direct communication regarding this missing delivery from you, and we would love the opportunity to sort this out for you immediately. If this location does not look familiar, or if you still have not received your package, please let us know right away so we can investigate this with our delivery team or arrange your preferred resolution.

“Ordered a specific dog biscuit. BONIO BITESIZE. They only sent one BITESIZE box along with 3 normal bonio biscuit boxes. This was not suitable for my dog. A complete waste of my time and money.”

Helpful Report

“Ordered a dog bed and then a few days later just got the money refunded to my account - no explanation as to why but they obviously cancelled my order for whatever reason. Suppose I should be grateful they refunded me. Then get an email asking for a review. Rather weird.”

Helpful Report

“Very poor service. Ordered 10 days ago from "in stock" items. Told after 3 days that one of four items ordered was out of stock. 10 days later told that all items are refunded. What a dreadful company. Please avoid.”

Helpful Report

“I have yet to receive my order. It's been a week now.”

Helpful Report

“I am still waiting for half my order ?”

Helpful Report

We sincerely apologise for the inconvenience you encountered with your recent order, and we appreciate your feedback. We understand that the partial cancellation of your order and immediate refund that we made may have caused frustration, and we regret any disappointment this may have caused. We did explain in our email correspondence that we are experiencing issue with supply of the Tribal product range . Our team made every effort to communicate the stock issue promptly by sending an email notification explaining the situation. We are genuinely sorry to hear that you had further concerns after contacting us. Our customer service team strives to provide clear and detailed explanations to address any questions or issues our customers may have. We regret that we fell short of your expectations in this instance. Your feedback is invaluable to us, and we are taking steps to review and improve our communication processes to prevent similar situations from occurring in the future. We encourage customers to reach out to us through our dedicated customer service helpline at 0191 4151333. Should you choose to contact us via email, kindly ensure to check your spam or junk folders for our reply to ensure prompt assistance.

“I ordered a food delivery on the 23rd March, to date I have not received it, three weeks ago I contacted Kimis to ask what has happened to my order, they apologised and promised to re-send the order. As of 24th May I have received nothing, absolutely appalling. I will never use this company again.”

Helpful Report

“Toy arrived with a security tag on, e-mailed them and got a rude reply from the owner- shame!”

Helpful Report

The customer purchased a £6.99 Stuffing Free dog toy with squeakers in the tail and head. Due to the nature of the product and the relatively low cost of the item they do not have security tags fitted. We checked all of our stock and could not find any type of tags fitted to any of the remaining items in stock. We replied to the customers email once but did not receive any further correspondence. The email sent to the customer does not include a rude remarks . (See below) If the customer would like to forwarded on the email sent to them with any rude remarks we will fully investigate the problem. Dear ..... If you could please send us a photo of the security tag we will forward it onto the manufacturer. We will then send you a return form to send the item back for either an exchange or a refund. Sorry for any inconvenience this may have caused. Regards .....

“Measurements not true. Unable to use. Wasted my money”

Helpful Report

Kimis Pet Emporium is rated 4.7 based on 282 reviews