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Kimis Pet Emporium Reviews

4.8 Rating 227 Reviews
94 %
of reviewers recommend Kimis Pet Emporium
Company Reviews Product Reviews
30
 Metrics Info
4.8
Based on 227 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Kimis Pet Emporium Reviews

About Kimis Pet Emporium:

Kimi's Pet Emporium offers the ultimate pet shop experience.Quality Products for pets and pet owners.We have all the pet supplies, pet food, toys and accessories you and your pet need at great value prices.Come along to our Washington Store.

Visit Website

Phone:

01914151333

Location:

27 Phoenix Road,
Crowther,
Washington
City of Sunderland
NE38 0AD

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Jaynr Adair
Verified Buyer
“I have yet to receive my order. It's been a week now.”
Helpful Report
Diane Whitaker
Verified Buyer
“I am still waiting for half my order ?”
Helpful Report
We sincerely apologise for the inconvenience you encountered with your recent order, and we appreciate your feedback. We understand that the partial cancellation of your order and immediate refund that we made may have caused frustration, and we regret any disappointment this may have caused. We did explain in our email correspondence that we are experiencing issue with supply of the Tribal product range . Our team made every effort to communicate the stock issue promptly by sending an email notification explaining the situation. We are genuinely sorry to hear that you had further concerns after contacting us. Our customer service team strives to provide clear and detailed explanations to address any questions or issues our customers may have. We regret that we fell short of your expectations in this instance. Your feedback is invaluable to us, and we are taking steps to review and improve our communication processes to prevent similar situations from occurring in the future. We encourage customers to reach out to us through our dedicated customer service helpline at 0191 4151333. Should you choose to contact us via email, kindly ensure to check your spam or junk folders for our reply to ensure prompt assistance.
We sincerely apologise for the inconvenience you encountered with your recent order, and we appreciate your feedback. We understand that the partial cancellation of your order and immediate refund that we made may have caused frustration, and we regret any disappointment this may have caused. We did explain in our email correspondence that we are experiencing issue with supply of the Tribal product range . Our team made every effort to communicate the stock issue promptly by sending an email notification explaining the situation. We are genuinely sorry to hear that you had further concerns after contacting us. Our customer service team strives to provide clear and detailed explanations to address any questions or issues our customers may have. We regret that we fell short of your expectations in this instance. Your feedback is invaluable to us, and we are taking steps to review and improve our communication processes to prevent similar situations from occurring in the future. We encourage customers to reach out to us through our dedicated customer service helpline at 0191 4151333. Should you choose to contact us via email, kindly ensure to check your spam or junk folders for our reply to ensure prompt assistance.
Clive Deer
Verified Reviewer
“I ordered a food delivery on the 23rd March, to date I have not received it, three weeks ago I contacted Kimis to ask what has happened to my order, they apologised and promised to re-send the order. As of 24th May I have received nothing, absolutely appalling. I will never use this company again.”
Helpful Report
Anonymous
Verified Buyer
“Toy arrived with a security tag on, e-mailed them and got a rude reply from the owner- shame!”
Helpful Report
The customer purchased a £6.99 Stuffing Free dog toy with squeakers in the tail and head. Due to the nature of the product and the relatively low cost of the item they do not have security tags fitted. We checked all of our stock and could not find any type of tags fitted to any of the remaining items in stock. We replied to the customers email once but did not receive any further correspondence. The email sent to the customer does not include a rude remarks . (See below) If the customer would like to forwarded on the email sent to them with any rude remarks we will fully investigate the problem. Dear ..... If you could please send us a photo of the security tag we will forward it onto the manufacturer. We will then send you a return form to send the item back for either an exchange or a refund. Sorry for any inconvenience this may have caused. Regards .....
John Orrell
Verified Buyer
“Measurements not true. Unable to use. Wasted my money”
Helpful Report
Kimis Pet Emporium is rated 4.8 based on 227 reviews
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