Kilt Society Reviews

Name: Kilt Society
Address: 170B Great Junction Street, Edinburgh
Rating: 4.84

4.8 Rating 5,816 Reviews

99 %

of reviewers recommend Kilt Society

4.8

Based on 5,816 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0131 516 9225

Email:

hello@kiltsociety.com

Location:

170B Great Junction Street
Edinburgh
EH6 5LJ

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Kilt Society 5 star review on 21st August 2022

Richard Gaddis

Kilt Society 5 star review on 30th July 2022

Maria Thompson-Slaven

Kilt Society 5 star review on 20th June 2022

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The trousers I ordered were of better quality and manufacture than I had expected remembering the very competitive price.”

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Posted 8 years ago

Hello! Thanks very much for leaving us such a lovely review! We are so pleased to hear you are happy with your order. Its just great to know that you are so impressed with the quality of it. I really do hope we will see you back with us again soon ~ Rachel

Posted 8 years ago

“very quick reply and availability”

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Posted 8 years ago

Thanks John, we're really glad to hear that! - Sam

Posted 8 years ago

“unfortunately the item was unsuitable but Kilt Society returns policy is first class, I would use them again”

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Posted 8 years ago

Hello David. We've done it ourselves- bought something online and it wasn't quite right, but have worked to make our returns as easy as possible. Glad you found it to be this way. Thanks for taking the time to review ~Rachel

Posted 8 years ago

“Speedy delivery and good prices. However, sporran is a bit darker than we would have liked-we asked for a light one and it's mainly black with some white flashes. Also different reference number from one we ordered.”

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Posted 8 years ago

Sounds to me like the order was mixed with another...now to find out who?!? I've also sent you over details on arranging a swap. Let's get this fixed ~Rachel

Posted 8 years ago

“Very easy to order.Kilt on it's way to Australia ThankYou”

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Posted 8 years ago

Hello Irene, Hopefully with you shortly. Let us know when it does reach you. ~Rachel

Posted 8 years ago

“Provided good quality garments as ordered”

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Posted 8 years ago

Hello! Such a lovely review! Thanks for that. So pleased to hear you are pleased with your order, give us a shout if you need anything else ~ Rachel

Posted 8 years ago

“Clear website pricing and good use of social media and email to keep me up to date with progress. The product range allows plenty of choice so I was able to get a 5 yard kilt for a friend in the US who would likely melt if he had to wear the full 8 yards.”

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Posted 8 years ago

Thanks Brian! We really appreciate your feedback! - Sam

Posted 8 years ago

“Helpful and prompt”

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Posted 8 years ago

cheers Duncan! - Sam

Posted 8 years ago

“Fantastic product Great communication Rapid delivery”

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Posted 8 years ago

Cheers Kate, its great to hear that you've been impressed with us! - Sam

Posted 8 years ago

“Very happy with my 5 yard kilt! The only thing that intrigues me is the outside apron. It seems too small in width. It is no doubt something that the manufacturer should take note. Otherwise nothing to add. I will buy again another kilt for sure. Thanks a lot”

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Posted 8 years ago

Hi Ricardo, Thanks for your feedback. The apron should be in line with the waist size rather than anything to do with the yardage. It's an interesting point to raise as not something I've seen before. If you do wish to swap do let me know ~Rachel

Posted 8 years ago

“they were able to supply the goods I required quickly and efficiently”

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Posted 8 years ago

Hey Alexander, great to hear that the order arrived in good time. Hopefully it wont be long until we see you back with us again - Sam

Posted 8 years ago

“I ordered the bottle green ruched tie for the reason that I have the scottish national tartan kilt and it is a good match for it, delivery was very quick aswell and comunication from the seller was also great service.”

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Posted 8 years ago

Hi Duncan, It is a great match. I'm glad you used us for your accessories and found our updates useful. I hope we'll see you again~Rachel

Posted 8 years ago

“Great product at a reasonable price, the Macleod tie will go well with my outfit. Bit of a delay in getting the item, so order well before you need it but otherwise very good.”

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Posted 8 years ago

Hi Andrew, Thanks for taking the time to leave a review. We do make each of the custom items up to order simply because we offer such a range. I would advise 2-3 weeks for your items and maybe a little longer during busier times of year. Always happy to help and advise on times if anyone needs it. ~Rachel

Posted 8 years ago

“Fast shipping and the products are fair quality.”

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Posted 8 years ago

Hi there, Thanks for taking the time to leave us a review. I'm so pleased to hear you were happy with the fast shipping and the quality of your lovely new pieces. ~Rach

Posted 8 years ago

“Loved the trews I got waist a bit tight but was in Edinburgh for dental visit so it was easy to visit your premises get a waist size bigger. Thanks Ian McAusland”

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Posted 8 years ago

Hi Ian, Thanks for stopping by, I'm pleased we were able to help you out with the exchange when you were in Edinburgh ~Rachel

Posted 8 years ago

“Great service and good communication from Kilt society about the progress of the order via order and FB messenger. Arrived in good safe packaging. Will use again in the future.”

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Posted 8 years ago

Hi there, I'm so pleased you liked the FB messenger, it's a new feature of ours and nice to see people making good use of this. Glad to hear you were happy with your items. I hope we can be of help in the future. ~Rach

Posted 8 years ago

“Excellent value and efficient service after the initial tartan choice problem had been rectified. Prompt delivery, very pleased with the quality. On discovering that the flashes were missing, one brief phone call and they were delivered the next day. Overall delighted! One minor issue though. I am not online at home and have to go to my local library to check my e mails. Maybe a mobile phone txt alert to make me aware of the initial problem could have remedied the situation earlier. Thank you all.”

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Posted 8 years ago

Hi Mark, Thanks so much for your kind feedback! We're thrilled to hear you are so impressed with your order, your idea of a text alert service is an interesting one! Hopefully we'll see you back with us again if you need anything else in the future! - Sam

Posted 8 years ago

“Good service good kilt for the price amazing”

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Posted 8 years ago

Thanks for your great feedback Eric! We're really pleased to hear you are happy with everything! - Sam

Posted 8 years ago

“I received my Kilt and accessories a few days ago and was pleasantly surprised at the quality of the kilt based on the price. I was extremely happy with the Service I received when communication with the Kilt Society. Sarah and Rachel, both answered all my questions quickly, while deciding to purchase I contacted other companies and am yet to get a reply, Thank you ladies. Now you may wonder if I was so please why I did not rate the company a 5 star, the answer is simple. I followed the instructions for measuring the size of kilt I required and was a 38.25" so on the advice of the ladies I ordered a 38-40 kilt. Unfortunately it was loose. When I contacted the company regarding a possible exchange I was told they would gladly refund me the money upon receiving the Kilt, and then I could purchase a new one in a smaller size. This solution would be fine if there were no customs involved, you see I paid almost 50% customs duties on the package and that would not be refunded so on repurchasing I would now have to pay customs a second time and that just would not make sense. The company needs to find a different way of processing exchanges that does not involve repurchasing, even if it means they have to charge shipping. In the end I opted to take the Kilt to a tailor friend of mine (who incidentally was the person that measured me for the kilt) and had it tightened by having the buckles moved two. It still looks great and was less than a fifth of what I would pay in shipping and customs duties. Looking forward o wearing my Kilt”

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Posted 8 years ago

Hi Antonio, thanks a lot for such a detailed review! We're thrilled that you've been so impresses with the quality of your new kilt and the service you've received from us too. Its funny you should mention the customs charges, its actually something we've been discussing. We're working towards a solution so hopefully it will all be a bit more straight forward next time you order :) - Sam

Posted 8 years ago

“The challenge of wearing a kilt.”

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Posted 8 years ago

Hi David, It can be a little tricky if its your first time wearing a kilt, if you do need any advise though please do let me know! - Sam

Posted 8 years ago

Kilt Society is rated 4.8 based on 5,816 reviews