Kilt Society Reviews

Name: Kilt Society
Address: 170B Great Junction Street, Edinburgh
Rating: 4.84

4.8 Rating 5,802 Reviews

99 %

of reviewers recommend Kilt Society

4.8

Based on 5,802 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0131 516 9225

Email:

hello@kiltsociety.com

Location:

170B Great Junction Street
Edinburgh
EH6 5LJ

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Kilt Society 5 star review on 21st August 2022

Richard Gaddis

Kilt Society 5 star review on 30th July 2022

Maria Thompson-Slaven

Kilt Society 5 star review on 20th June 2022

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong size will be returning shame there was no other sizes and I want ems the braemar jacket but stock was low only one and it was wrong size and colour”

Helpful Report

Posted 1 year ago

“The jacket is too large (52L) the waist coat that came with it is tight to nearly too small. How can the waist coat be small, for the large coat? and you do not allow an exchange for a smaller coat/jacket, and keep the waist coat, or obtain a somewhat larger waist coat?”

Helpful Report

Posted 2 years ago

“Second pair of Troos I have bought here. First pair I bought were too tight and ripped on the first time wearing them. I liked the style so bought another pair with a 2 inch larger waist. They are still too tight and I expect the same outcome.”

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Posted 2 years ago

“Who was at fault, I do not know, but the wrong size was delivered, though punctually. I have returned it and re-ordered but have therefore lost the promised Christmas discount. A bit unfair, I feel,”

Helpful Report

Posted 2 years ago

Hello Alan, as we discussed in our emails with yourself the confirmation email of your order was showing the correct size that we sent out for you. I can see you have now ordered the larger size and we hope this is a perfect fit. If there's anything else we can do for you just send us an email at hello@kiltsociety.com.

Posted 2 years ago

“Bought a belt from Kilt Society. It arrived in reasonable time, and is roughly as described. I didn't realise it would have "The Kilt Society" embossed on it but this is not a big issue. However, the adjuster is velcro, and it is already beginning to come off from the belt. Luckily this doesn't yet significantly affect the function of the belt, but when it completely detaches it will make it impossible to adjust, or indeed wear, the belt. I expect that it won't be long until I have to put a few drops of glue on it to keep it working as it should, and the long term outlook is not good. This is below the quality that I would expect for the price. I will probably buy from a different supplier when I come to replace this, which is unfortunately something I'm already having to consider.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave your feedback John. Our warehouse team quality check all of our items and I'm so sorry to hear this one has slipped through. I have sent you over a wee email and we'll get this sorted for you :).

Posted 2 years ago

“I ordered my item in November and have only just received it. Not good enough really. The item itself seems okay.”

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Posted 3 years ago

Thank you for taking the time to leave your feedback Ryan. As the item you had ordered was one of our special orders they do take approx. 1-2 weeks to arrive into our warehouse. I'm so sorry that there was a mix up with your order which caused this to be delayed beyond the usual timescale. If there is anything else we can do for you, please contact us at hello@kiltsociety.com.

Posted 3 years ago

“Item was made too small”

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Posted 4 years ago

“I am a first time purchaser. I belong to a Facebook group with over 13,000 members called Kilts and Culture. My collection of kilts numbers over forty. Your Persevere Tartan was recommended by a posting at K&C and I waited a long time for it to be available again. The fabric and overall workmanship are great. But, in the end, I'm sorely disappointed. Nothing will ruin an otherwise we'll made kilt than failing to center the left on the front panel. Mine is sadly skewed, and therefore unwearable. I would expect this from a cheap acrylic kilt from Pakistan.”

Helpful Report

Posted 4 years ago

We're really sorry to see your review and hear you're disappointed with the kilt. Our warehouse team inspects the quality of all our products before shipping these out to our customers. We do say on our website on the kilt listing that each Essentials product has been selectively sourced from expert local and international suppliers. We will happily look into this issue further for you and can arrange for a replacement kilt to be sent out to you or a refund to be processed. Please let us know if there's anything else we can help with.

Posted 4 years ago

“Hi the service and delivery was fine but the blade was bent from the handle slightly. The link on the e mail to resolve the problem didnt work. This is a wedding present for my nephew so I am quite upset, his wedding is this weekend in Sunderland and we are travelling up from Yorkshire so too late to change, quite sad!”

Helpful Report

Posted 4 years ago

Hey Stephen Thanks for taking the time to write your review. I'm so sorry to hear there's an issue with the Sgian Dubh. We're here to help so don't hesitate to get in touch. Keep a wee eye on your email, we'll be in touch to see how we can get this sorted out for you. Maya

Posted 4 years ago

“The Prince Charlie jacket & vest arrived stuffed into a small box beyond wrinkled. I would call it mangled.”

Helpful Report

Posted 4 years ago

Hey Judson So sorry to hear this, certainly not what we expect. Would you be able to pop a couple of photos of the packaging and jacket over to me at hello@kiltsociety.com Thanks so much for your time to do this. Louise

Posted 4 years ago

“Ordered a sporran, the metal edge was all corroded, wasn't a great finish”

Helpful Report

Posted 4 years ago

Hey Carol Thank you for taking the time to review Kilt Society. I'm sorry to hear that there has been an issue with your sporran, this is most unusual and as you know as soon as you contacted us we made sure a new one was on its way to you. I hope you're happy with the new one when it arrives. Maya

Posted 4 years ago

“Ordered a pair of tartan trousers. They arrived quickly, but had no paperwork, or receipt/return instructions, in the package. The quality was excellent, and the waist sizing accurate. The "seat" or "rise" of the trousers, however, were as if designed for a twelve year old. I will be contacting The Kilt Society for instructions on how to return. I rate "poor" only because of the sizing.”

Helpful Report

Posted 4 years ago

Hello there sorry to hear your thoughts on poor sizing. Trews are completely different to trousers or jeans - how they are made and worn (much higher on the body) so they can feel unusual when trying them for the first time. We don't include any paperwork in our orders any longer as we are aiming to be sustainable as a business as much as we can, however we do send you an email receipt and keep you up to date with your order via email. Our returns process is easily found on our website where you can find a link to a prepaid returns label. If you have any trouble finding it please drop me an email and I can send it to you. I hope we are able to address your concerns, just give us a shout if there is anything else we can do for you. Louise

Posted 4 years ago

“After returning with the desire to exchange was no reaction despite several inquiries. After a request via PayPal a commentless repayment was made. Disappointing !!!”

Helpful Report

Posted 4 years ago

Hello there Peter So sorry you've felt you've had a bad experience this is not how we want our customers to feel. I'm a little confused about your comments as we have replied to both your emails and explained that we cannot offer exchanges outside of the UK though you're welcome to order again from the website, and also let you know that we would be refunding you. Your refund has been processed and we've sent you a couple of emails again today, which if you have any other questions or concerns over the process please give me a shout as I'd love the opportunity to make this a better experience for you. Louise

Posted 4 years ago

“Positives: Very fast, friendly service. Tartan is beautiful! Negatives (and what ruined the interaction): The kilt's pleating was not well done (this is kilt #41 and I have several friends that are kiltmakers, so I know what I'm doing). Contacted Kilt Society through FB Messenger, which they would only respond to once per day. Had to say that I didn't intend to wear the kilt for them to offer a return/refund. I had to look the policy up on their website as opposed to them providing a link. I asked the Friday past 9/8/19 if they would be willing to quality check (yes, I live in the USA) a second kilt if I ordered it as a replacement. They have not answered. I have decided to ship the kilt to a friend in British Columbia (look at a map; I live in Cleveland, Ohio and the kilt came from Edinburgh) and have him rebuild it. The tartan is proprietary to Kilted Society, so I can't reproduce it. Therefore, I'll have it remade properly AND give the other company additional business though it costs me more. Kilted Society's customer service seems geared towards facilitating orders and not towards problem solving. They are either uncertain or unable to proactively offer genuine assistance when something doesn't go well. I wish I could have liked them and used their services again, but they've failed to earn that trust.”

Helpful Report

Posted 4 years ago

“I bought a sporran that came with a chain belt. The belt indicated on the website had a stainless loop to keep the loose end of the belt from flapping around. The one that arrived did not have this loop. I emailed to tell KS about this but all they did after I sent them a photo was to respond that they would amend the listing on their website. They apologised for the confusion that this belt didn't come with that loop and suggested I buy one from them that 'should' have the loop. That was another £18 I am not going to spend with KS. There really was no attempt to put things right, which is dissapointing.”

Helpful Report

Posted 5 years ago

Hi there Iain, Thank you for taking the time to leave us a review. I'm really sorry to hear you're unhappy with the service you've received at Kilt Society. I've sent you over an email so that we can get this resolved for you. - Sarah

Posted 5 years ago

“kilt is larger than stated size. Cost ME shipped to return. Not happy.”

Helpful Report

Posted 5 years ago

Hey Russell, super sorry to see your review, if there is ever an issue with a product you purchase from us please feel free to email us and we can discuss a resolution so you don't have a negative experience. If you are thinking of placing another order in future give us a shout and we can help you out before you purchase to ensure that you're getting what you need. Cheers - Hayleigh

Posted 5 years ago

“i need to return some of ordered kilts and dont get feedback on my email request. Currently i am on a business trip and its difficult for me to follow my request. How is a return of goods handeled? Best regards Hilmar”

Helpful Report

Posted 5 years ago

Hi there Hilmar, Sorry to hear you didn't receive the email I sent you yesterday giving you the information to return. Check your junk email as it can end up in there and I'll reply again now. Have a great day - Hayleigh

Posted 5 years ago

“Very disappointed with the tartan trousers purchased for a black tie event . After wearing for the first time they ripped a long the seam on the crutch .”

Helpful Report

Posted 5 years ago

Hi there Helen, We are extremely sorry to see this. I have contacted you directly to see how best we can resolve this for you. Look forward to hearing from you - Hayleigh

Posted 5 years ago

“I am afraid that I still haven't received my delivery. I will write an updated review when I have. In the meantime would you be able to help locate my delivery? Kind regards, Alan”

Helpful Report

Posted 5 years ago

Hi there Alan, Sorry to hear that your order has not reached you in Australia. I will contact you via email to discuss the dispatch of your order - Kind regards, Hayleigh

Posted 5 years ago

“My greatest concern was realised. The kilt is not even close to fitting me, not slightly but by a huge margin. I followed the kilt guide precisely and got myself proffesionaly measured. When the kilt arrived nothing fitted including the jacket and waist coat! Luckily I can exchange the jacket and waist coat but as the kilt is custom made they won’t let me return it!”

Helpful Report

Posted 5 years ago

Hey Jonathan, Thanks for taking the time to leave a review. It's really disappointing to hear that you didn't get a great fit with your kilt. We try to make the measuring guide simple to avoid this, but where the fit isn't great will always make steps to adjust for you. I see my colleague Hayleigh has been chatting with you by email in order to make adjustments. We don't accept custom items back for refund but will help to make these fit for you. Hopefully we'll get there quickly for you to have your kilt. ~Rachel

Posted 5 years ago

Kilt Society is rated 4.8 based on 5,802 reviews