Kilt Society Reviews

Name: Kilt Society
Address: 170B Great Junction Street, Edinburgh
Rating: 4.84

4.8 Rating 5,802 Reviews

99 %

of reviewers recommend Kilt Society

4.8

Based on 5,802 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0131 516 9225

Email:

hello@kiltsociety.com

Location:

170B Great Junction Street
Edinburgh
EH6 5LJ

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Kilt Society 5 star review on 21st August 2022

Richard Gaddis

Kilt Society 5 star review on 30th July 2022

Maria Thompson-Slaven

Kilt Society 5 star review on 20th June 2022

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jacket and waistcoat fit great and the material is good quality. The waistcoat however came missing a button. The jacket came with a spare so will be able to fix.”

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Posted 1 year ago

“Ordered a 38 waist and it was extremely tight, managed to get into them but definitely smaller than any other 38 waisted trousers I own. I would recommend going up a size with this brand.”

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Posted 1 year ago

“The kilt was a bit disappointing as the quality of the cloth and some of the pleating was not of a very high standard. However for the price I suppose it was ok.”

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Posted 1 year ago

“I have had two previous kilts from this company which fitted well ( size 30-32) . The sizing has now changed to 28-32 , I couldn’t even fasten this on the last hole of the straps! It was also a good inch shorter than my others.”

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Posted 1 year ago

“The coat and vest fit well. However, the button on the left shoulder is loose and pulled out. The garments came just in a cardboard box with no plastic cover, resulting in receiving a dirty coat and vest. Considering the very high cost of postage and handling it’s not an acceptable standard. Very disappointed.”

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Posted 1 year ago

“First of all. I don't have any info, that I will need to pay taxes plus delivery. Second thing- my old kilt had smallest tartan, but yours is bigger, that is not so good.”

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Posted 1 year ago

“Thanks to Shipping so fast.”

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Posted 2 years ago

“Nice kilt but a bit different looking at it online than in person”

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Posted 2 years ago

“NO PROBLEM WITH TREWS, ORDERED BOW TIE TO MATCH AND ORDER ACCEPTED.....THEN A FEW DAYS LATER CANCELLED DUE TO LACK OF STOCK!!...WHY WAS ORDER ACCEPTED??”

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Posted 2 years ago

“Unfortunately not arrived yet”

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Posted 2 years ago

Hi there Lars, Thanks so much for taking the time to leave us a review - feedback means so much to our team! I can see that your parcel is still on it's way with Hermes but if you have any questions or concerns about your delivery please contact us at hello@kiltsociety.com

Posted 2 years ago

“What did I expect for the price. I didn’t expect to see raw edges though, and the lining stitched through to the kilt so that it didn’t lie properly. I unpicked it and it hung a bit better. The pleats are different sizes. But it has made me realise that I could sew one myself and make a better job. So I shall do that. Thanks for the inspiration.”

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Posted 2 years ago

Hi Graham, Many thanks for taking the time to leave us a review! Really sorry that the product didn't live up to your expectations - that's not what we want! We really do appreciate your feedback and we'll relay that back to our buying and merchandising team! :)

Posted 2 years ago

“Cost and vest fit great . However ( and I hate to post this) all of the buttons just fell off on the vest as soon as I put it on the buttons on the jacket were also very loose . I had to take both to my tailor and have him secure them. Otherwise that my tailor said both garments were well made”

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Posted 2 years ago

Hello Tim Thanks so much for taking the time to post a review it means a lot to us. Delighted that you were happy with the cost and fit. So sorry to hear there was an issue with the buttons! That is not usual and I would have expected any issues to have been picked up before they were shipped out to you. I've dropped you a wee email also as we'd like to resolve the issue you had so check your email/spam and let us know. Aside from the issue you had, great to hear the feedback from you and your tailor - thank you! Louise

Posted 2 years ago

“Thank you Kilt Society. I received the Clan Crest brooch and it is beautiful but thought that the packaging was a little disappointing! It came wrapped in piece of bubble wrap and card. It would have been nice to have received it in a nice gift box!”

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Posted 3 years ago

I'm so sorry to hear you were disappointed with the packaging of your new brooch. Thank you for taking the time to leave your feedback, we will certainly be taking this into consideration in the future. If there is anything else we can do for you, be sure to get in touch at hello@kiltsociety.com.

Posted 3 years ago

“Thank you I will place an order with you again.”

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Posted 3 years ago

Hello there, Many thanks for taking the time to leave us a review. We are very happy to hear you would like to order from us again :) Would you also be able to let us know how we can improve to go from 3 to 5 stars? :) Warm Regards

Posted 3 years ago

“Not withstanding the difficulties of the corvid lockdown, i felt that i could have been notified about the delay in delivery. When i read a notice about delays caused by Black Friday on my order notification, my confidence in the organisation of the Kilt Society dropped way down and I put an emergency order with Amazon to tide me over. Around a month to wait without explanation is not good. The socks are excellent and i will buy again.”

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Posted 3 years ago

“The brooch was a present and to date I’ve no idea if it arrived yet nor how it looks.”

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Posted 3 years ago

Hello there Thanks for taking the time to leave us a review although we're sorry to hear the brooch still hasn't arrived. We've had a look on the tracking for you and the brooch appears to have left the ROISSY PIAC EXPORT, France International processing centre this morning and should be on its way to the delivery depot so it should be arriving very soon. We're really sorry for the delay with this. Couriers and postal services have been experiencing much higher volumes of parcels recently which has been causing some significant delays worldwide. We really hope your loved one is pleased with the brooch and if there's anything else we can do to help please don't hesitate to contact us at hello@kiltsociety.com

Posted 3 years ago

“1ere commande : KS 75534 confirmée le 01/12/2020 et livrée le 04/12/2020 .Parfait ! 2ème commande : KS 75601 confirmée le 02/12/2020 , mais pas de nouvelles depuis ??? Alors pourquoi cette absence d'information de Kilt society , et ce retard de livraison ( nous sommes le 08/12/2020 ) ???”

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Posted 3 years ago

Hi Bernard Thanks for taking the time to leave us a review although we're sorry to hear about the issue with delivery of your second parcel. I can see we sent you a shipping confirmation email on 2nd December with a link to the tracking. Having looked at the tracking it appears your parcel has been delayed reaching France however it looks like it has left ROISSY PIAC International Processing centre, France this morning and should be on it's way to your local delivery depot. We're really sorry for the delay with this. Courier services are a little busier than normal this time of year so it can take a little longer for parcels to arrive. If there's anything else we can do to help in the meantime please email us at hello@kiltsociety.com

Posted 3 years ago

“Was a bit disappointed at how creased they were on arrival ,previously ordered trousers which were great. theses are for gifts will have to steam before giving them ! Also no paperwork if we need to return ???”

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Posted 3 years ago

Hi Lynn Thanks for taking the time to leave us a review. We're really sorry that the trousers arrived creased. Our warehouse team do their best to steam out creases before packing however this can occur sometimes while the item is in transit I'm afraid. As we're trying to be a more sustainable business, we're conscious not to waste paper so you can find all our details for how to make a return on our website here: https://kiltsociety.com/pages/delivery-returns If there's anything you're not sure on please pop us an email to hello@kiltsociety.com

Posted 3 years ago

“I like it but the material is to stiff not flyable as I expected, its to long for a 5'6 guy like me...thats all”

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Posted 3 years ago

Hello Francis, thanks for taking the time to leave us a review. I'm so sorry to hear the material was not as you expected and was too long for your height. Our kilts are made from 65% Polyester and 35% Rayon cloth which allows us to offer heritage designs at an affordable price and we usually get positive feedback about them - really appreciate your comments and will be sharing with our design team. Our kilts are also made with a standard 24" drop as advertised, whilst everyone's body shape is different we've found this usually works for most gents - sorry this hasn't worked out for you on this occasion. You're welcome to return this to us for a refund if you wish - pop us an email at hello@kiltsociety.com and I can share the details of how to do that.

Posted 3 years ago

“The kilt pin itself is lovely. The problem I had was the packaging it came in. £4 for postage and it came in an A4 sized cardboard large envelope with no protection for the pin eg. bubble wrap or in a small box/envelope. The pin was moving about freely and could have been damaged in the Royal Mail machinery. Please in future think about protecting the item you are mailing. Thanks!”

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Posted 3 years ago

Thanks for your feedback, although we're sorry to hear about the issue with the packaging. We'll make sure to pass this onto our warehouse team so that they are aware and we can look out for this in future. Please give us a shout if there's anything else we can help with.

Posted 3 years ago

Kilt Society is rated 4.8 based on 5,802 reviews