KIDLY Reviews

Name: KIDLY
Rating: 4.87

4.9 Rating 22,600 Reviews

98 %

of reviewers recommend KIDLY

4.9

Based on 22,600 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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1075

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order and came quickly. The smell on the sandles were awful though!”

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Posted 1 year ago

“Great toddler shoes but extremely wide, not enough time to return before holiday so abit disappointed”

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Posted 1 year ago

“Packaging - poor considering it was a £50 product! Had to go buy seperate gift box.”

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Posted 1 year ago

“Good communication and fast delivery. Unfortunately product was not satisfactory”

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Posted 2 years ago

“Although disappointed with part of my order, Kidly have always been prompt at sending out the orders and very helpful with any queries.”

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Posted 2 years ago

“Kidly were really helpful and answered all my questions prior to delivery. I paid extra for next day delivery and wasn’t disappointed. They have an excellent range of products. I was just disappointed by the ripped package inside and the dirty bucket I received.”

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Posted 2 years ago

“Love the shoes love the colour..only thing is they rub on the side of my daughters feet and cut it open..”

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Posted 2 years ago

“Good products and service.”

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Posted 2 years ago

“Was quick and easy to order, delivery was good how ever not impressed with the quality”

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Posted 2 years ago

“These are lovely sandals but no where near true to size. I would suggest up sizing atleast 1 or 2 sizes. Shame they also don't go bigger than a 11, my daughter is a size 11 but the sandals as stated are not true to size an don't fit.”

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Posted 2 years ago

“Good build quality, unfortunately the xylophone is out of tune, which makes it challenging to use as an introduction to how a musical scale sounds like. Otherwise got delivered on time and thenitem was not broken. Had to create an account to be able to order, which seems a bit like an unnecessary overhead.”

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Posted 2 years ago

“Excellent service & quality usually of goods”

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Posted 2 years ago

“I wasn’t impressed with the kite at all, it was very small and didn’t actually fly, my granddaughter enjoyed running with it still though”

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Posted 2 years ago

“I had read so many wonderful reviews but the actual fit of the sandals are not great. They are so loose and does not support around the feet.”

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Posted 2 years ago

“Very quick at responding queries but next day delivery service poor. Parcel arrived 48hrs later - just in time for hols!”

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Posted 2 years ago

Hello Fiona, Thank you for leaving a review. I am so sorry your parcel arrived late. We use DPD for our Premium service and, although they deliver well over 99% of parcels on time, that does leave a tiny % that don't make it. Unfortunately, that was you on this occasion and I know this explanation doesn't help with your disappointment concerning this order, but please do rest assured that this really is the exception not the rule with DPD and that they are a fantastic delivery partner who really care about their levels of service.

Posted 2 years ago

“Smaller than I thought they’d be and very quiet, not something my grandson reaches for other than to chew!”

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Posted 2 years ago

“Always had a good experience with Kidly. Shame some of its' own products come wrapped in unnecessary plastic.”

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Posted 2 years ago

Hello there, Thank you for leaving a review. Just to put your mind at ease with regards to the packaging of our own label socks... It is necessary to protect the socks in packaging so that they arrive with you in perfect condition but please do rest assured that the bags are made of a TDPA (Totally Degradable Plastic Additive) recyclable PP (Polypropylene). TDPA is an oxo-biodegradable technology that makes plastics biodegrade without any harmful toxins released in the process. It also allows the bag to biodegrade in a few months rather than 30 years. That said, the bag itself IS recyclable; the TDPA merely protects the environment for when bags are ‘littered’ and/or ‘escape uncollected’. I hope this gives you some peace of mind. We are always looking to reduce packaging and waste throughout our supply chain and when we do use it, to use the most environmentally friendly option available ot us from the factories and partners we work with on each specific product. Wishing you and your family a happy weekend, James

Posted 2 years ago

“Overall a good experience in terms of customer service, shipping and price. Some items like Vilac bow arrow and targets kit are low quality and they should not be included in your products selection I think.”

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Posted 2 years ago

“I ordered you delivered it.”

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Posted 2 years ago

“Good product but the shipping takes ages after passing £3. Better off using courier company than royal mail”

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Posted 2 years ago

Hello Thank you for leaving a review. I have looked into your order. I can see you placed a Standard delivery order (3-5 working days) at 10.45am on Thursday, it was dispatched at 4.39pm on the same day via Royal Mail's Tracked 48 service and arrived with you at 11.19am on Monday, which is the 2nd working day, thereby ahead of schedule. I am concerned that you felt this was a long time, so just to let you know that if you do require a faster service we do offer Premium and Saturday delivery services whereby if you place your order by 6.30pm Sunday to Friday, it will be delivered the next day. I do hope to see you back at KIDLy soon. James

Posted 2 years ago

KIDLY is rated 4.9 based on 22,600 reviews