KIDLY Reviews

Name: KIDLY
Rating: 4.87

4.9 Rating 22,683 Reviews

98 %

of reviewers recommend KIDLY

4.9

Based on 22,683 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately the gilet was marked and so my daughter had to be send it back. Shame could not just swap it over. Hopefully can get one still”

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Posted 2 years ago

Hello Gill I am so sorry to read your Gilet arrived with a mark on it. I know you have now returned it, but just to say, for future reference and for those reading this review, you could absolutely have swapped it out for a new one by popping onto our live chat, open 365 days a year, where a team would have been delighted to help out with a free and fast replacement. To your last point, the Gilet is a new item in our range and we have stock of all colours and sizes if you'd like to try again. I do hope to see you back at KIDKY soon. James

Posted 2 years ago

“The very expensive high chair arrived broken. The quality of the workman ship is not acceptable.”

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Posted 2 years ago

“Box came damaged and didn't have time to change or return. It was poorly packed with no protection”

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Posted 2 years ago

“Awful finish, and toe box is quite constricted. I wouldn’t even buy for the sale price, I’d feel pained paying the full price!”

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Posted 2 years ago

“Whilst the toys were great the customer service was very poor, the toys were ordered to arrive on a birthday, had to chase the day before, promised the delivery would land the day after the birthday, still hadn’t arrived, general mail sent by CEO re delivery problems, and finally 10 days after the order it arrived. Lesson to customer service, don’t blame the delivery partner when you haven’t picked the right one as a company. Customer service is supposed to reassure you, not fail. It starts at the top, note to CEO, only send mails to apologise for delays when you really understand why it happened, when it’s getting fixed and spend more time helping your staff to deliver a perfect service…..and don’t blame the courier!!!”

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Posted 2 years ago

“My wellies are in terrible condition”

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Posted 2 years ago

“Still waiting for the parcel to be delivered over and over again its delayed”

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Posted 2 years ago

Hi Lea Thank you for leaving us a review to let us know about the courier issue you are experiencing. I have passed this onto our help team who will be in touch to resolve this for you. In future, if you experience any courier delays (although I assure you they are usually very reliable), please note that we are not directly informed about any delays post-despatch by our couriers, so please do contact us to let us know, as soon as you are concerned there may be a delay or issue. Simply pop onto live chat, open 16 hours a day/365 days a year, where the team are ready to help.

Posted 2 years ago

“Very disappointed with this purchase. The package arrived without the correct contents making it difficult to put together. The easel is chipped and doesn’t look good quality.”

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Posted 2 years ago

“Our purchase, a Ride on tractor was not in good condition when we opened the packaging. There was damaged, scratched paintwork and wheels were not attached properly, the axle had a split in the wood. Possibly dropped in transit? Because the item was a birthday present, and needed the next day, we decided to try to repair item ourselves, WERE VERY DISSAPPOINTED”

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Posted 2 years ago

Hello I am so sorry to hear your order was damaged in transit. Please, if you have any issues with a future order, do pop onto our live chat, open 16 hours, 365 days a year, and we can honestly help out with things like this very, very quickly. I'm very sad that you felt you had to settle for a sub-standard product and as a result feel disappointed with us. I have added a 20% discount to your account for your next order by way of apologly and I do hope we see you back at KIDLY soon. James

Posted 2 years ago

“Do not use this website! Worst service I have ever received, I still have not received the product after weeks of chasing and countless additional products being sent. Will not be using again.”

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Posted 2 years ago

“The quality of the product was very poor for the price that was charged.”

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Posted 2 years ago

“I couldn’t get this to focus. My boys are using it as a torch.”

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Posted 2 years ago

“Nice shoes but the buckle fell off one shoe within a few hours of being worn.”

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Posted 2 years ago

“Efficient at sorting issues but my last 3 orders have had issues which makes it a time consuming place to purchase.”

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Posted 2 years ago

“I have previously used Kidly and it was fine, however the company has gone downhill significantly. I needed a lightweight swaddle for my son during the heat. I bought one from Kidly using a 10% discount, adding some muslins to bump up the order and avoid the delivery charge. Three days later nothing had arrived and I received an automated email in the late evening saying the swaddle was being refunded successfully. After contacting customer services I found out these were now out of stock. No idea why it took 3 days, most companies would have dispatched these already or they couldn’t have let me know they were out of stock. As a ‘Goodwill gesture’ they offered me 10% off, not much of a gesture as I already had this before I ordered. I explained the situation with the muslins which was initially ignored but after a couple more emails they said there was nothing they could do, they had been dispatched but I wouldn’t have to pay delivery charge. I could return them, which would be fun with a hot and bothered three month old. I give up, their customer service is awful. I’ll now be the owner of some £15 muslins which are taking a week to be delivered.”

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Posted 2 years ago

“Not happy with this product at all. My son wore these sandals twice and every time they rubbed against his feet and gave him horrible blisters on the back and side of his ankles. I’ve bought them in two sizes and now regret it.”

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Posted 2 years ago

“Bought these jelly sandals for my 18 month old daughter and she has now got open wounds on both feet (heels and to the side where the fastening is). Do not recommend at all.”

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Posted 2 years ago

“I never received the items and when i go to the tracker it seems that they had delivered on the 14th and I don't know what happened as we work from home si this is very surprising. I don't know where to write royal mail or you, but I am very sad about it”

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Posted 2 years ago

Hello Isa I'm sorry hear that you havent received your parcel. I can see that you emailed our customer support team at the same time you wrote this review and that they are helping you out with your delivery issue. For future referecne and to answer your question, please do always come to us if you're unsure. We're on live chat 16 hours a day , 365 days a year, ready to help. James

Posted 2 years ago

“The bunny didn’t come. They told me the parcel lost in transit 2 weeks after I purchased. And they couldn’t do anything for me. Very disappointing”

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Posted 3 years ago

Hello, We're so sorry that your parcel was lost by Royal Mail and that we couldn't replace it due to the item being from our Sale and therefore discontinued. I can see the team refunded you and also added a voucher to your account for a discount on a future order. We do hope you come back to KIDLY and assure you that courier Lost in Transits are very rare occurrences and would be very unlikely to re-occur. James

Posted 3 years ago

“I ordered a CLASSIC WORLD 1 x Delivery Truck Baby Walker for my sons 1st birthday. One of the wheels has fallen off and when I screwed it back on it comes off within minutes of my son using it. The product is extremely unsafe and I am unable to use it! Having paid £50 for this I am very dissatisfied. Would not recommend this at all.”

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Posted 3 years ago

KIDLY is rated 4.9 based on 22,683 reviews