KIDLY Reviews

Name: KIDLY
Rating: 4.87

4.9 Rating 22,572 Reviews

98 %

of reviewers recommend KIDLY

4.9

Based on 22,572 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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1074

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, website, easy delivery and returns.”

Helpful Report

Posted 1 year ago

“Sadly returned - They are lovely shoes but what the website doesnt state is that they are for wide feet. I brought both my childrens usual sizes and they could of got 2 feet in one shoe!”

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Posted 1 year ago

“The shoes were lovely but far too big for a normal uk size of that size. I ordered a 7 but far too big”

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Posted 1 year ago

“Can’t fault the site itself, shopping was very easy, the product information very clear and helpful. Appears to be a wide range of stock across all price points which is good to see. My order arrived within the timeframe with updates as to its progress. I’d like to give more stars but the items I purchased were not the quality I’d hoped for or matched the glowing reviews.”

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Posted 1 year ago

“Kidly experience is fine”

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Posted 1 year ago

“Order was sent directly to my son for our grandson and was delivered promptly and efficiently. Whilst generally pleased with the quality of the table and chair he was a bit annoyed that he had to correct the length of one of the chair legs by adding washers to stop it wobbling!”

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Posted 1 year ago

“Beautiful designs and variety of items. Great sales. The Kidly leggings and tops do come up quite small though. So next would get the size up so that they last a little longer. My daughter is 14 months and size 1-2 is quite tight and I would say she is average size.”

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Posted 1 year ago

“I'm afraid I can't rate the kidly item I bought very well as it was a present for someone else. The person said she was disappointed as the size was much smaller than the picture shown on the laptop. But it was very nice in itself and acceptable for its purpose as a nightlight. I( am nearly 80 and I have a tremor which hinders me when typing. I have eyesight problems too. It is not acceptable for your rating experience to keep pestering me about grammar.”

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Posted 1 year ago

“Very small and basket looked cheap not worth the money”

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Posted 1 year ago

“Nice product but it comes without tags so doesn't look great if your giving it as a gift (like I was planning to)”

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Posted 1 year ago

“Snood is good but hat is disappointing”

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Posted 1 year ago

“Regularly buy items from Kidly as usually good quality and offer things that are a bit different from the high street”

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Posted 1 year ago

“Backpack: expensive but well made; my granddaughter loves it. Activity suitcase: Generally good but one of the letter tiles (L) had no magnet and therefore wouldn't stay in place. Particularly disappointing as this is one of the letters in my granddaughter's name!”

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Posted 1 year ago

“Ordered a tribike for my daughters Xmas, it arrived in good time but very disappointingly there was a faulty axel sent with the bike so cue a very upset little girl on Xmas morning. Got in touch with customer service and they have been very nice but they can't do anything without getting a video of the daily to discuss with the manufacturer........... Seems like she will have outgrown the trike part before she is able to use it......”

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Posted 1 year ago

“I have not received it yet so can't say.”

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Posted 1 year ago

“Some products were great, others had broken parts”

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Posted 1 year ago

“Order arrived prior to Christmas. Delays due to strikes. Kept in contact well. This was reassuring.”

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Posted 1 year ago

“I was disappointed that the 3-5 day delivery seems to only go on day 5, and then with a Royal Mail problem this blew out for delivery. As the family were staying with family in Scotland at the time, the item was not delivered until the day after they left to return home to London, so we are now faced with an extra mail charge to get it to London. The birthday girl still has not received her present”

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Posted 1 year ago

Hello Anne, I am so sorry your order took 8 working days to arrive and that you had to then re-ship the item to your family. It's too long and I know that is extremely frustrating. Unfortunately between your order being placed and delivery there were two Royal Mail strike days (which is really four days of disruption taking into account backlogs piling up). To your point that it took us 5 days to dispatch, this I'm afraid is also due to the strikes as in addition to Royal Mail not delivering to customers, they also do not collect from retailers like us, so, although we did pick and pack your order shortly after we received it, it wasn't collected until day 5. It's honestly very frustrating for us too. The result is our usual 2-4 day delivery becomes 6-8 days. I am so sorry about this . Please do rest assured that this is not normal KIDLY service and once the strike action is over this week we will be back to our usual high levels of service. James

Posted 1 year ago

“Lovely selection for children, but I was sent the wrong hobby horse (a unicorn instead of a horse). Don't have time before Christmas to deal with an exchange unfortunately....”

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Posted 1 year ago

“The timeliness of the Kidly experience was detracted from by the delivery not being effected according to instructions, so that my granddaughters' Christmas present was left on my doorstep and not in a safe place.”

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Posted 1 year ago

KIDLY is rated 4.9 based on 22,572 reviews