Kiddies Kingdom Reviews

Name: Kiddies Kingdom
Address: 4th Floor, Saville Mills, Mill Street East, Dewsbury
Rating: 3.08

3.1 Rating 456 Reviews

52 %

of reviewers recommend Kiddies Kingdom

Company Reviews

Metrics

3.1

Based on 456 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Kiddies Kingdom 5 star review on 23rd January 2022

Nicola Salt

Katy Rickles-McGreal

Anonymous

Anonymous // 01/01/2019

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“Great deal, great service”

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Posted 2 years ago

“Very helpful staff and great shop. Got our Silver Cross pram set from here and the staff were very helpful and the prices very resonance. This is our second large purchase from Kiddies Kingdom and I would highly recommend.”

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Posted 2 years ago

“Great service and prompt delivery. The balance bike is a real hit with my grandson.”

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Posted 2 years ago

“Very quick delivery and excellent product”

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Posted 2 years ago

“Highly recommended! Would book again”

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Posted 2 years ago

“Really happy with purchase, which went through smoothly. Item was despatched the following day and we received it the day after, couldn't ask for more than that.”

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Posted 2 years ago

“Best price around and quick delivery”

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Posted 2 years ago

“Our first order with Kiddies kingdom, we ordered on the internet site this was a very easy process everything went smoothly. We then had to change delivery address again Staff at Kiddies kingdom did this ever so quickly and efficiently without any fuss. Delivery was made on time and all the parts and instructions were there. Thank you”

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Posted 2 years ago

“Brilliant balance bike, great price, speedy delivery - one happy toddler over here”

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Posted 2 years ago

“I looked for ages for the cheapest supplier of the Baby Brezza - they’re serious money, so it’s definitely worth the effort - and it turns out Kiddies Kingdom were the cheapest. I had heard of them through a friend whose family lived nearby, and they’d bought from KK before so knew they were reputable. Item arrived quickly afterwards, no complaints.”

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Posted 2 years ago

“Reliable delivery”

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Posted 2 years ago

“Absolutely gorgeous play mat, very easy to put together and convert into the tipi. Great quality and we love the colours! Our little one has yet to make his arrival but so far we’re very happy with the mat”

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Posted 2 years ago

“Had a slight problem with order delivery, which turned out to be a DHL logistics error. Despite this, the staff at Kiddies Kingdom were quick to find out what had happened and updated me on the issue long before DHL themselves did. 10/10 for customer service! The order itself was well packaged and arrived in excellent condition. Would happily but from them again.”

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Posted 2 years ago

“I ordered a maxi cosi high chair. Great product. Great service - delivery was very quick.”

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Posted 2 years ago

“Excellent service efficient and friendly customer service”

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Posted 2 years ago

“Give it a chance 💁‍♀️ Ordered a 13pc travel system. Had an email to say delivery would be coming the next working day and then another to say it was cancelled due to no stock. Then like many others i went into absolute panic mode after reading reviews which had me doubting would i ever get my order. However i had a new delivery date and pram has arrived 7 days early!! Its absolutely beautiful, everything arrived together, I was emailed all information about dispatch and delivery. Don't let the negative comments scare you, as unfortunate as it is things do go wrong no business is perfect! Be patient and order in advance just incase ☺ happy customer thank you!!”

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Posted 2 years ago

“Had a complicated issue with a transaction which, due to my error, one item was missing from ordered items meaning I was paying for 3 items but only 2 would be delivered. I panicked and used the customer service link to try and explain the problem and came across some negative reviews which made me worry that my issue would not get resolved any time soon. I was unable to call due to staff shortage due to covid, so had to send a message via their contact link. To my surprise, I received a phone call within a couple of hours from a lovely lady who allowed me to explain what the problem was and she resolved the issue promptly. Thanks to this great customer service, all items were delivered the next day (after a bank holiday) without problems. This was the first time I had used this site and I will not hesitate to use again. Thank you!”

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Posted 2 years ago

“Excellent aftercare service, my car seat was faulty , they sent a replacement the next day , very very helpful”

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Posted 3 years ago

“Absolutely amazing service! Thank you so much Kirsty & Gemma. So helpful & accommodating. I ordered some Mina xari adaptors that got delayed in delivery but they kept me posted & accommodated me even more due to the delay. Gemma helped me pick a car seat & Kirsty (manager) was fantastic. Best customer service ever! Will be deffo going back especially because of the staff, made me & my family Feel so welcome, thanks once again guys”

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Posted 3 years ago

Hi Danny, We're thrilled to hear of your experience. It gives us such happiness to hear that Gemma & Kirsty were able to accommodate to the situation and provide you the service we strive for! We'd love to upkeep this level of service for any future needs you wish to have from us. Kind Regards Team Kiddies Kingdom X

Posted 3 years ago

“I would like to express a huge thank you to Kirsty and the staff at the Kiddie Kingdom showroom, My partner was after the Recaro pram and Kirsty told me the pram was coming into stock, we where constantly updated via email as to when the display would be in store, Yesterday my partner and his mum where given an appointment to view the prams, the customer care was fantastic and no question was to silly for them to ask, Kirsty also took the time to include and speak to my mother in law and advised her on space saver cots and highchairs, the time taken was appreciated even through it must be hard for the team with the covid pandemic your service was incredible, we have left the showroom with the Recaro pram, and the highchair and cot on order, my mother in law was also informed about about grow bags and she purchased them too. Once again thank you for being patient and kindly walking us through all the products and their safety features, especially with me being a first time anxious mum. Truly If anyone is looking for a kind, considerate company who in my option go above and beyond with a positive attitude and a smile on their faces then please visit Kirsty and her team. Many thanks from family Rostron xxx”

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Posted 3 years ago

Hi Sharron Rostron, Thanks for your feedback. It brings us great pleasure to hear that you enjoyed your shopping experience with us. It's lovely to hear that we were able to provide you the Recaro pram you had your heart set on as well as a cot and highchair! We're sure our team members will be equally happy to hear your positivity about them too! We'd love the opportunity to serve you and the entire Rostron family in a similar fashion in the very near future. Kind Regards Team Kiddies Kingdom X

Posted 3 years ago

Kiddies Kingdom is rated 3.1 based on 456 reviews