Keystones Property Reviews

Name: Keystones Property
Address: 13 Clockhouse Lane, Romford, Essex
Rating: 4.91

4.9 Rating 478 Reviews

98 %

of reviewers recommend Keystones Property

Company Reviews

Metrics

Info

4.9

Based on 478 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Keystones Property:

Keystones Property – “Our Service Is Key” - Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

Keystones Property – “Our Service Is Key”

Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

We offer:-

• Free valuations - sales and lettings properties
• 24hr management line (only managed properties)
• Accompanied viewing - up until 9pm
• Rightmove, local and online advertising
• High level customer service

Experience Keystones and experience a company who will go the extra mile for the client. We also pride ourselves with over 30 years sales and lettings experience, plus an extensive knowledge of our local surroundings.

Visit Website

Phone:

01708909100

Email:

scott@key-stones.co.uk

Location:

13 Clockhouse Lane,
Romford
Essex
RM5 3PH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic company would definitely recommend. Thanks for your help Mark”

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“The best Agency It was a pleasure working with you, you are the best, thank you for everything.”

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“The Whole team from start to finish have made. Very difficult time in our lives more manageable. The same of my Dad's house was going to be a daunting task but Keystone took alot of the pressure away. We had some issues with buyers pulling and solicitors doing solicitor things but Helen from the sale progression team was. Great mediator and kept informed all the way through the process. I'm sure she is glad to see the back of us now 😂. Do not hesitate to use keystones property for the sale of your house 👍🏻”

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“Very helpful”

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“I had an excellent experience selling my property with Keystones Collier Row. After meeting ‎several estate agents, Chris Vale’s straightforward and honest approach stood out, which made ‎me choose Keystones. Our property received an offer within a week, and Helen was excellent, ‎managed the sales progression superbly, always available and ensuring everything went ‎smoothly from start to finish. ‎”

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“We had an out of hour maintenance issue last night, a quick call to the emergency number and they had a plumber out within 2 hours. Micheal was absolutely amazing - found the problem quickly and fixed it. He was a lovely gentleman who made me feel at ease in my home. Gave us some tips and reassured us that if the problem happens again to call and he would come straight back out.”

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“Great service”

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“Macey has been a great help when searching for a rental property. From start to finish she has been friendly and attentive, responding to queries quickly and with care. She is certainly a great asset to your team”

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“And all of a sudden, it’s our turn to write a review, one day to me it seemed impossible to have a property in London, but with “Keystones Property” , all dreams become a reality! It was a great pleasure to cooperate with you! I want to mention Helen Nicolau which always provided information and the most recent updates abour our case, and received fast and concise replies to our inquiries all throughout the case. We are also very greatful to cooperate with Sam Pond , this person was here since the beginning of our case, congratulating us after we won our bid. I hope your company grows and I hope you have good clients to work with!”

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“From the very start of our house sale we have been impressed with the service provided by keystones. Impressed very much by the professional way all was handled. Especially our Sales Progresser Helen who provided us with a very thorough and personal experience. So recommend Keystones to anyone wanting to sell/buy a property.”

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“The professional service is really up to the mark.staff is really very friendly and cooperative,try level best to find a good deal.”

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“Team is professional, very polite and east to be contacted, Never had any trouble when i need them they are always there to help. Property manager Katie she’s the best she’s an asset to keystone i will definitely recommend to anyone.”

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“Thank you so much to Katie and they Keystones team for all the help this year! :)”

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“I would recommend Keystones to anyone who is looking for an extra efficient Estate Agents. Fees are good, staff are always polite and helpful. They are very quick to resolve any issues and always keep you in the loop as to what's going on. So approachable, they actually listen to what you say. My go to lady is Katie who always goes that extra mile. Her communication skills are outstanding, and always gets the job done efficiently and effectively. All the staff are excellent, Libby, Chris, Sam. Even issues that occur at weekends are dealt with by Scott, the Owner, himself. A great family run Estate Agents that won't let you down. A well presented business. So glad I found these guys.”

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“Keystones has been managing my property in Romford for last four years. The team is very professional and proactive. I interact with Katie and she has always been very helpful. She goes out of the way to solve any issue.”

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“Great response time to issues and always shows empathy when dealing with complaints.”

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“I have been renting a property through Keystones for a number of years. They have always been very responsive and professional whenever I have had to contact them. They have always sorted out any issues I've had quickly and without fuss. Very professional servcie all round.”

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“I have been a tenant with Keystones Agency for over 2 years and am very satisfied with their professional service. The agency handles any issues quickly and ensures they are fully resolved after sending contractors to the property.”

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“I have been with the Keystones Agency as a tenant for nearly 6 years and am very happy with the professional service provided. Any issues are handled promptly by the agency and followed up to see if resolved after contractors sent out to property. Tenancy renewals are made easy, and all staff are very helpful. Very friendly, polite and good communication from all staff, especially Katie. I highly recommend this excellent agency.”

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Keystones Property is rated 4.9 based on 478 reviews