Keystones Property Reviews

Name: Keystones Property
Address: 13 Clockhouse Lane, Romford, Essex
Rating: 4.92

4.9 Rating 467 Reviews

98 %

of reviewers recommend Keystones Property

Company Reviews

Metrics

Info

4.9

Based on 467 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Keystones Property:

Keystones Property – “Our Service Is Key” - Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

Keystones Property – “Our Service Is Key”

Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

We offer:-

• Free valuations - sales and lettings properties
• 24hr management line (only managed properties)
• Accompanied viewing - up until 9pm
• Rightmove, local and online advertising
• High level customer service

Experience Keystones and experience a company who will go the extra mile for the client. We also pride ourselves with over 30 years sales and lettings experience, plus an extensive knowledge of our local surroundings.

Visit Website

Phone:

01708909100

Email:

scott@key-stones.co.uk

Location:

13 Clockhouse Lane,
Romford
Essex
RM5 3PH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff very kind and polite. Very helpful. Highly recommended. Thank you very much”

Helpful Report

“From start to finish, Keystones offered a top-quality service when selling our apartment in Harold Wood. Every member of the team is extremely knowledgeable and offers a superb level of customer service, always available to answer questions and provide advice on the process. Our sale was made more complex due to the buyer being based outside of the UK, but the team at Keystones helped us seamlessly navigate the process and move us from listing to completion without any large delays. We interacted with several members of the team throughout the sale and were extremely impressed by their professionalism and customer first attitude. A special thanks to: - The owner of the company Scott and manager Chris who we first interacted with when listing the property. It was out first time selling a property, but they made us feel at ease by explaining the process in detail and setting our expectations. Both were always available and on hand in case they needed to step in to answer questions or expedite anything - The sales agent Sam coordinated the viewings of our property with potential buyers. He consistently ensured we were made aware well in advance of the timings of viewings and provided excellent, detailed feedback after people viewed the property. The high-quality video of the apartment that Jay, Sam and the rest of the sales team created helped us in getting many people interested in the property and was what attracted our buyer to view - Finally, Gemma in Sales Progression diligently moved us from STC to completion without any issues. The process was very well managed throughout, despite some complexities and this was largely down to Gemma's brilliant communication and organisation skills. I would 100% recommend Keystones for anyone looking to sell their property in the Havering areas. We have dealt with several other agents in the area when viewing other properties for purchase and Keystones customer-centric approach really made them stand out from the competition”

Helpful Report

“Have used them for 5 years. Always good service. Would recommend”

Helpful Report

“I am very impressed with Keystones, they have made the process of renting out our house very straightforward. Libby has been fantastic and always responds to emails promptly and addresses any queries that I have. Cannot fault her and the team and would not hesitate to recommend them to others.”

Helpful Report

“Everyone from Keystones has been beyond helpful, Libby and her team have gone above and beyond to secure us our new property. I’m so grateful that this process was made as simple as possible and would highly recommend using Keystones. Thanks Libby, Chris, Sam and Scott.”

Helpful Report

“After swiftly finding us a buyer for our house, we came across complication after complication with the sale. Every involved at Keystones have gone above and beyond, they have been patient, and have had nothing but kind and reassuring words for us, in a time when we just didn’t think we would see the end! Thank-you for your continued persistence, your professionalism, and total honesty, even when it was things we didn’t want to hear, the whole way through. We had total trust and faith in every decision that needed to be made. We Couldn’t recommend your services more. Thanks to you all again…5 ⭐️”

Helpful Report

“Cannot fault Keystones. Libby was so helpful and on the ball with everything. Quick a easy after months of let downs. Thank you so much!!”

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“Outstanding service and assistance received from the lettings department at keystones property in particular Libby Ryan and Yemi Sulayman. Thank you for your kind help with the renting of our new property. Everything was done smoothly and quick. I recommend keystones to anyone wanting to use their service and will definitely be going back to the keystones team again. Thank you Libby. You are great.”

Helpful Report

“Bought a lovely property in Collier Row. The process was really smooth and dealing with this company was a breath of fresh air Thanks again”

Helpful Report

“Keystones provided an exceptional service. After speaking with multiple estate agents while getting a quote for my property, I found Keystones to be by far the most impressive. I was won over by their attention to detail, honesty, and communicativeness. The entire process was incredibly easy and smooth, and they sold my house within 5 days of being on the market. I would wholeheartedly recommend them to anyone interested.”

Helpful Report

“I couldn't have picked a better estate agents. Everyone at Keystones has been excellent from start to finish. From Scot who came to value our property to Sam, who showed my sister around the new property and especially Candice who has been amazingly helpful. I couldn't have got through the sale/purchase process without her. She was so helpful chasing solicitors and constantly keeping me updated. Always there If I had a query or question. If I could give her 10 stars instead of 5 then I would. She's a star! Highly recommend Keystones Property in Collier Row.”

Helpful Report

“I would like to say a big thank you to all of the team at Keystones Property, in particular Candice, for their professional, and friendly approach. Candice was providing me with updates, for my case, on a weekly basis. She was very approachable and always ready to answer my questions and to reassure me that, everything would be okay. My case took quite long to complete and was quite complicated, but Candice was very professional and made it go as smoothly as possible. I would highly recommend their services to anyone, especially to first-time buyers who might have a lot of questions and might feel at some points lost in what to do or expect next.”

Helpful Report

“Candice and Sam were so lovely, polite, patient and easy going.”

Helpful Report

“Many thanks to Scott, Sam, Chris, and Candice for their support at each stage of the sales process on my property. Marketing the property and finding a buyer was very rapid and I was kept updated on progress and the approach to use was discussed and agreed with me. From there right through progressing the sale, it was very useful to have their overview of the whole sales chain and I found that I was given regular updates, responded to when I had queries and importantly supported when anything needed ironing out to facilitate the process. This level of involvement took place right up to completion too. I’d certainly recommend the Keystones team to others.”

Helpful Report

“Great service from all the team at Keystones from start to finish. Always keeping us up to date throughout the whole process. We would certainly recommend. Thank you "Team Keystone", especially Candice who kept the communication going with everyone concerned.”

Helpful Report

“This was the first time for me to buy a property and I would like to thank you to Keystones for all their support through to buying My property.keystones are quick and efficient and I would specially thanks to Sam and Candice .Candice was very helpful on every step and also very professional. I highly recommend using Keystones property for your buying property.”

Helpful Report

“this was the first time for me to buy a property and i would like to thank you to keystones for all there support through buying my property keystones are quick and efficient i would especially thanks to sam and candice. candice was very helpfull on every step also very professional .i highly recomend using keystones property for your buying property .”

Helpful Report

“Keystones have been very professional and helpful throughout the the selling of my fathers house. Candice in particular was very helpful and really good at keeping us up to date with information. I would highly recommend them,”

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“Dealing with Candice from a conveyancing point of view has been excellent. She is very efficient and always very prompt in her responses. We would welcome the opportunity to work with Candice again in the future.”

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“This was my first time buying a property, I would like to thank Keystones for helping me in the process. Candice was extremely helpful every step of the way and advised me on multiple queries I had which aided me extremely with the purchase of the property. I Really appreciate her effort in the process and highly recommend using Keystones Property if you’re looking to buy a Property”

Helpful Report

Keystones Property is rated 4.9 based on 467 reviews