Keystones Property Reviews

4.93 Rating 200 Reviews
99 %
of reviewers recommend Keystones Property
Merchant Metrics
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
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About Keystones Property:

Keystones Property – “Our Service Is Key” - Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

Keystones Property – “Our Service Is Key”

Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

We offer:-

• Free valuations - sales and lettings properties
• 24hr management line (only managed properties)
• Accompanied viewing - up until 9pm
• Rightmove, local and online advertising
• High level customer service

Experience Keystones and experience a company who will go the extra mile for the client. We also pride ourselves with over 30 years sales and lettings experience, plus an extensive knowledge of our local surroundings.

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Anonymous  // 01/01/2019
Keystones were fantastic with all the help and support they gave us and we would recommend them to anyone
I rarely use Estate and Letting Agents, I usually would rather rent the property myself via Gumtree, however, I was cold called by Scott from Keystones and he managed to talk me round to renting my place for a reasonable fee. Since it was 3 weeks before Christmas I would never have imagined it would rent before then. Within 3 days Keystones had 9 viewings and found me suitable tenants with all the checks and references to go with. They were extremely punctual, professional and know the tricky legal side of things of which I don’t always have time to keep up to date with. They conducted a Check In which came with a nice booklet to make things easy. I can 100% recommend them and have already recommended them to a business associate.
Amazing experience in renting out our property and having it fully managed with Keystones. They are very professional and promptly responded back to any questions I have. They also found me a tenant within a day of listing. Adil and team have provided excellent service and I strongly recommend them
For a first time buyer Keystones delivered and was really satisfied with the exceptional service throughout the process. No faults at all from the state agent as a whole with special mentions to Jay and Adil for being such great help in the process of buying our dream home.
Very kind and polite, everything went smooth and all of my questions were answered promptly.
Very pleased with our experience with Keystones Property.
Adil and his team have worked tirelessly to get our home from sale to completion. We were always welcomed in the office, Adil took the time to talk us through the process. We have lived in our property for over 20 years, Adil and his team were sensitive to the fact that our house was not just a property but our much loved home.
Thank you for your sensitive professionalism.
Mr and Mrs Nutley
5 stars for Jay, was very helpful and very fast answering our questions. He made everything clear regarding of what we need to do and like this everything seems easy. Thank you.
Thanks Keystones agent for helping us to purchase a property recently. Mr Adil Sljivar and Mr Jay Leonce did their best to get our purchase to be done without delay. We do appreciate all the work being done by them.
5-star service from Jay Leonce at Keystone Property. Jay arrived for my viewing promptly and was both pleasant and professional. He was able to tell me in detail about the property and local area, which helped with my decision-making.

Jay responded to my queries with ease, ensuring that the purchasing of my house was a smooth, seamless one. He is far from a pushy salesperson which can often be quite off-putting when purchasing a property, instead his professional and calming nature kept the stresses of buying a property to a minimum.

I will most definitely recommend Jay/Keystones in the future.

Thank you for your kind words and review.

Jay will be over the moon


The Keystones Team
From the outset the Keystones process has been seamless in the letting of our property. The Team, in particular Adil, Jay and Ross, have been professional, informative and friendly. We felt very comfortable with their marketing and as a result we had several viewings within 2 days and a confirmed letting on the 4th day. I would not hesitate in using them for any further business that we may have in the future and thoroughly recommend them to others.
Dear Mr & Mrs Whitehead

Thanks for your review, we have a very quick turnaround with our lettings team.

Great to have you on board as landlords

Speak soon

Keystones Property
Sellers - Keystones Collier Row took on the sale of my property in November 2018, and it took 1 year to sell.

During this time I found myself suggesting to them, the current market value rather than they advising me. (It being over priced).

Having been present during a client viewing, I was disappointed with the presentation as I felt there was little enthusiasm portraid.

And finally, ensure you check your final Statement for the Agency Fees. We were charged as if the property was sold at a £15,000 higher selling price. (Keystone did refund the overcharge). This they put down to clerical error.

Others should be made aware, errors do happen, and be advised to carefully check their final invoice.
Dear Mrs S

Firstly I want to say Thanks for your honest review.

I agree with a few points, however, I feel there are a few points that were missed out by yourself.

When you listed the property with us, you failed to mention that you had listed this property on with 2 different agents before us who gave you £50,000 higher valuations than me. You wanted to meet me in the middle and put the property on at £25,000 higher than I suggested, I agreed as I did not want to lose your business and adhered to "giving it a try."

You mentioned that no other agent gave you feedback.

I have it recorded that we gave you feedback after every viewing and every 10 days without fail we tried to call you to discuss the property and our services as a client. We do this to all vendors, so you cannot fault us here.

Even in the last 2 months during your sale you were only available via email and never on the telephone, sometimes it is hard to explain a whole sales chain to you over email, but we went the extra distance and didn't just put you to the waste side as a client, it is not what the company is about.

The little enthusiasm on the viewing is something that we have discussed as a team, we have regular training internally and looking at your complaint, this was on a 2nd viewing and the people bought the house. On 2nd viewings we generally don't say much and let the client take the property in.

Re: The Final Statement and the overcharge, this should have been picked up by "your appointed solicitor" this is why you pay them and this should be a complaint aimed at them.

When this was confirmed you were refunded in 24 hours.

My conclusion is that I don't think that clearly this was the perfect sale, and there were probably a hundred and one things we can always do better, however, I believe we were better than you were suggesting.

We sold your house, we constantly were on the phone to you trying to get you to drop the price, but you were advised by different agents that it was worth more, obviously it wasn't the case.

Thank you for your custom and thank you for your review.


Scott Jay
Keystones Property
The team at Keystones were great. Quick responses to emails and phone calls, efficient and friendly. Buying pur first home went smoothly and these guys helped to make it happen. Jay was polite and friendly - as were the other guys in the office, including Scott and Ross. Thanks guys!
We highly recommend the young, dynamic team at Keystones. They are thoroughly professional, hardworking and committed to providing an excellent service.
Very efficient friendly service.
Proactive in regularly updating me and chasing important info.
Agreed competitive fees at outset and liaised with solicitors as required.
Good local connections and familiar with local firms involved in the process.
Accompanied prospective viewers where required and provided feedback.
I really can’t praise Keystones Property enough. A thoroughly professional service from start to finish. The whole team were very much on the ball Jay, Archie and Scott but Ross was the main man as far as I’m concerned. Done a fantastic job selling mine and then gave him mission impossible as well. Dealing with the mother in law !! You think yours is bad well times that by 10 !! Not only did he sell her property too but he actually managed to keep her happy. A feat no man has done before !! Well done Ross and all the team. I’d be sure to recommend you to anybody in the future.
Excellent service from start to finish. Was impressed with the whole team. Ross, Scott, Jay and Archie were always aware of what was going on and therefore didn’t matter who I spoke to as they were all in the loop. I even managed to put my mother in law on to them and they managed to sell her property too. Highly recommended.
Being on the market for a year with an online estate agent with no sale we decided to go with keystones. Within a month they found us a buyer, although that one fell through, they quickly found us another, had a few issues along the way but Scott and team informed us all the way along what was happening with advice too. Scott really came through when we were having lots of issues with our solicitor on day of exchange and went out of his way to make it happen really late in the day. Thanku Scott and keystones
Keystones let my property for me I can’t rate them high enough
There are a pleasure to work with and all to hand when needed
Very friendly and professional staff. Honest and helpful. Took care of the whole buying process to make it a complete breeze. I would highly recommend Scott, Jay and all the other staff to look after all your property needs. If using a mortgage, I would recommend Ashley their adviser. Makes the process so much smoother.
Very professional great service
Keystones Property is rated 4.93 based on 200 reviews