Keystones Property Reviews

Name: Keystones Property
Address: 13 Clockhouse Lane, Romford, Essex
Rating: 4.92

4.9 Rating 451 Reviews

98 %

of reviewers recommend Keystones Property

Company Reviews

Metrics

Info

4.9

Based on 451 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Keystones Property:

Keystones Property – “Our Service Is Key” - Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

Keystones Property – “Our Service Is Key”

Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

We offer:-

• Free valuations - sales and lettings properties
• 24hr management line (only managed properties)
• Accompanied viewing - up until 9pm
• Rightmove, local and online advertising
• High level customer service

Experience Keystones and experience a company who will go the extra mile for the client. We also pride ourselves with over 30 years sales and lettings experience, plus an extensive knowledge of our local surroundings.

Visit Website

Phone:

01708909100

Email:

scott@key-stones.co.uk

Location:

13 Clockhouse Lane,
Romford
Essex
RM5 3PH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From start to finish, Keystones offered a top-quality service when selling our apartment in Harold Wood. Every member of the team is extremely knowledgeable and offers a superb level of customer service, always available to answer questions and provide advice on the process. Our sale was made more complex due to the buyer being based outside of the UK, but the team at Keystones helped us seamlessly navigate the process and move us from listing to completion without any large delays. We interacted with several members of the team throughout the sale and were extremely impressed by their professionalism and customer first attitude. A special thanks to: - The owner of the company Scott and manager Chris who we first interacted with when listing the property. It was out first time selling a property, but they made us feel at ease by explaining the process in detail and setting our expectations. Both were always available and on hand in case they needed to step in to answer questions or expedite anything - The sales agent Sam coordinated the viewings of our property with potential buyers. He consistently ensured we were made aware well in advance of the timings of viewings and provided excellent, detailed feedback after people viewed the property. The high-quality video of the apartment that Jay, Sam and the rest of the sales team created helped us in getting many people interested in the property and was what attracted our buyer to view - Finally, Gemma in Sales Progression diligently moved us from STC to completion without any issues. The process was very well managed throughout, despite some complexities and this was largely down to Gemma's brilliant communication and organisation skills. I would 100% recommend Keystones for anyone looking to sell their property in the Havering areas. We have dealt with several other agents in the area when viewing other properties for purchase and Keystones customer-centric approach really made them stand out from the competition”

Helpful Report

“I had an excellent experience working with Katie. From start to finish, she was professional, transparent, and proactive in handling every detail. Communication was clear and timely, and she went above and beyond to ensure a smooth process to renew my tenancy agreement. Her market knowledge and negotiation skills really stood out, helping me achieve the best possible outcome. I highly recommend Katie.”

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“Been using Keystones’s for our new rental that we have moved into and they have been really nice and helpful with issues that have arisen and always very prompt with their responses! Especially Katie!”

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“Very helpful with anything you need. Lovely staff and just good to know if you need any information or help with anything, they are informative and supportive. Best estate agents around!”

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“The best agents and helpful people,thanks for all 7 years together 🙏🙏🙏”

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“Jan shum te mire”

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“Great service and support by the Keystones team.”

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“I am truly grateful to the amazing team at Keystones Property for their outstanding support throughout our tenancy. I can’t thank Katie enough for all her support over the past two years of our tenancy. She has always been there whenever we needed help: kind, understanding, and so quick to sort things out. We always felt reassured knowing she was just an email or call away, and she really went above and beyond to make everything run smoothly. We are also grateful to Libby and Sam for their help and incredible support at the very beginning of the tenancy, making the whole move in process so seamless. We will truly miss being under Keystones Management, as we have never experienced support like this before. Thank you once again to the whole Keystones team, and especially Katie, you have made such a difference for us! Highly recommended.”

Helpful Report

“Keystones Property are, hands down, the most genuine, proactive, and effective property management company I’ve ever come across. From day one, it’s been clear that they truly care – not just about getting the job done, but about doing it in a way that puts both landlords and tenants first. The whole team is exceptional, led by the kind and steady leadership of Jay, who has a real gift for calming any situation and finding fair, practical solutions – even in the trickiest circumstances. My biggest thanks goes to Katie. I honestly haven’t met anyone who goes out of their way quite like she does. Every single time, she goes above and beyond, and it never goes unnoticed. Keystones, you’re a rare find in this industry, and I couldn’t recommend you more highly.”

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“I’ve been renting through Keystones for a while now and never had any problems. Katie is great – she always replies quickly to any questions and makes things really easy.”

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“Just general,good and professional people, been together 10 years,Katie ,Scott spot on.”

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“Excellent and professional service provided by Keystones !”

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“Katie is the lady who manages my properties. She keeps me totally up to date, deals with my tenants and I fabulously, is really helpful and knowledgeable and could not praise her higher. Thank you Katie”

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“Very helpful and reliable agency!”

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“Keystones is a great company that is willing to go the extra mile for their clients, can't recommend enough, a great team and a great company, absolute stars”

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“I had a very disappointing experience with Keystone Property. The service was misleading, and I encountered serious issues regarding transparency and trust. Communication was poor, and I felt that their practices were not in the best interest of their clients. I strongly advise anyone considering doing business with them to proceed with extreme caution. There are far more reliable and professional companies out there that prioritize honesty and customer satisfaction.”

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“I have just completed a purchase through Keystone Property. Keystone Property has provided me with a 5* service. I would very much recommend this estate agent to anyone thinking of buying or selling. Staff’s are amazing.They kept me updated from start to finish. A big THANK YOU to Helen, Sam and Libby.”

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“Keystones Estate Agents have been outstanding, making the daunting process of buying our first home so much easier. They have been incredibly responsive, answering every call, email, and question—of which there have been many! A special thanks to Helen, our sales progressor, who has been an absolute lifesaver. She took the time to explain everything clearly, making the entire experience as smooth as possible. I highly recommend Keystones to anyone looking for a professional, knowledgeable, and genuinely supportive team.”

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“Very happy. Wonderful team. Incredibly helpful throughout.”

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“Sam was incredibly helpful and accommodating. Fantastic service. Customer service was brilliant. Would definitely recommend Sam is very knowledgeable and knows exactly what he is talking about which gave me a lot certainty and peace of mind. Thank you for your help”

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“Views a few houses with keystones Sam was brilliant help to us and had so much time for each person extremely friendly brilliant service.”

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Keystones Property is rated 4.9 based on 451 reviews