Keystones Property Reviews

Name: Keystones Property
Address: 13 Clockhouse Lane, Romford, Essex
Rating: 4.92

4.9 Rating 467 Reviews

98 %

of reviewers recommend Keystones Property

Company Reviews

Metrics

Info

4.9

Based on 467 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Keystones Property:

Keystones Property – “Our Service Is Key” - Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

Keystones Property – “Our Service Is Key”

Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

We offer:-

• Free valuations - sales and lettings properties
• 24hr management line (only managed properties)
• Accompanied viewing - up until 9pm
• Rightmove, local and online advertising
• High level customer service

Experience Keystones and experience a company who will go the extra mile for the client. We also pride ourselves with over 30 years sales and lettings experience, plus an extensive knowledge of our local surroundings.

Visit Website

Phone:

01708909100

Email:

scott@key-stones.co.uk

Location:

13 Clockhouse Lane,
Romford
Essex
RM5 3PH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From start to finish, Keystones offered a top-quality service when selling our apartment in Harold Wood. Every member of the team is extremely knowledgeable and offers a superb level of customer service, always available to answer questions and provide advice on the process. Our sale was made more complex due to the buyer being based outside of the UK, but the team at Keystones helped us seamlessly navigate the process and move us from listing to completion without any large delays. We interacted with several members of the team throughout the sale and were extremely impressed by their professionalism and customer first attitude. A special thanks to: - The owner of the company Scott and manager Chris who we first interacted with when listing the property. It was out first time selling a property, but they made us feel at ease by explaining the process in detail and setting our expectations. Both were always available and on hand in case they needed to step in to answer questions or expedite anything - The sales agent Sam coordinated the viewings of our property with potential buyers. He consistently ensured we were made aware well in advance of the timings of viewings and provided excellent, detailed feedback after people viewed the property. The high-quality video of the apartment that Jay, Sam and the rest of the sales team created helped us in getting many people interested in the property and was what attracted our buyer to view - Finally, Gemma in Sales Progression diligently moved us from STC to completion without any issues. The process was very well managed throughout, despite some complexities and this was largely down to Gemma's brilliant communication and organisation skills. I would 100% recommend Keystones for anyone looking to sell their property in the Havering areas. We have dealt with several other agents in the area when viewing other properties for purchase and Keystones customer-centric approach really made them stand out from the competition”

Helpful Report

“From the very start of our house sale we have been impressed with the service provided by keystones. Impressed very much by the professional way all was handled. Especially our Sales Progresser Helen who provided us with a very thorough and personal experience. So recommend Keystones to anyone wanting to sell/buy a property.”

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“The professional service is really up to the mark.staff is really very friendly and cooperative,try level best to find a good deal.”

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“Team is professional, very polite and east to be contacted, Never had any trouble when i need them they are always there to help. Property manager Katie she’s the best she’s an asset to keystone i will definitely recommend to anyone.”

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“Thank you so much to Katie and they Keystones team for all the help this year! :)”

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“I would recommend Keystones to anyone who is looking for an extra efficient Estate Agents. Fees are good, staff are always polite and helpful. They are very quick to resolve any issues and always keep you in the loop as to what's going on. So approachable, they actually listen to what you say. My go to lady is Katie who always goes that extra mile. Her communication skills are outstanding, and always gets the job done efficiently and effectively. All the staff are excellent, Libby, Chris, Sam. Even issues that occur at weekends are dealt with by Scott, the Owner, himself. A great family run Estate Agents that won't let you down. A well presented business. So glad I found these guys.”

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“Keystones has been managing my property in Romford for last four years. The team is very professional and proactive. I interact with Katie and she has always been very helpful. She goes out of the way to solve any issue.”

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“Great response time to issues and always shows empathy when dealing with complaints.”

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“I have been renting a property through Keystones for a number of years. They have always been very responsive and professional whenever I have had to contact them. They have always sorted out any issues I've had quickly and without fuss. Very professional servcie all round.”

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“I have been a tenant with Keystones Agency for over 2 years and am very satisfied with their professional service. The agency handles any issues quickly and ensures they are fully resolved after sending contractors to the property.”

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“I have been with the Keystones Agency as a tenant for nearly 6 years and am very happy with the professional service provided. Any issues are handled promptly by the agency and followed up to see if resolved after contractors sent out to property. Tenancy renewals are made easy, and all staff are very helpful. Very friendly, polite and good communication from all staff, especially Katie. I highly recommend this excellent agency.”

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“For almost 10 years now, Scott and the team at Keystones have look after me as my letting agent. I've always found them to be helpful and efficient and I think my landlord experience has been much easier because of their work.”

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“As a landlord Keystones have been great, professional, responsive, available, and helpful.”

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“Great service and freindly staff”

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“Best experience with Keystones property. They are always ready to help.Very friendly and professional staff.”

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“Libby from Keystones has been very helpful and prompt with the process. She's also easy to approach and moves about her schedule to accommodate some of our requests.”

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“Great communication from everyone I dealt with. Helen replied to all emails straight away , helped us find new solicitors straight away when the old ones did not want to take our case on , helped us chase new solicitors every step of the way. Libby kindly showed us the house twice as we couldn’t both (me and husband) view the house at the same time . They patiently waited for the mortgage offer which took a while to come through Would recommend 100% . We had some bad luck before with other agencies not being transparent and this was not the case at all with this agency .”

Helpful Report

“I had an excellent experience working with Katie. From start to finish, she was professional, transparent, and proactive in handling every detail. Communication was clear and timely, and she went above and beyond to ensure a smooth process to renew my tenancy agreement. Her market knowledge and negotiation skills really stood out, helping me achieve the best possible outcome. I highly recommend Katie.”

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“Been using Keystones’s for our new rental that we have moved into and they have been really nice and helpful with issues that have arisen and always very prompt with their responses! Especially Katie!”

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“Very helpful with anything you need. Lovely staff and just good to know if you need any information or help with anything, they are informative and supportive. Best estate agents around!”

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“The best agents and helpful people,thanks for all 7 years together 🙏🙏🙏”

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Keystones Property is rated 4.9 based on 467 reviews