This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
How would you rate
"Being first time buyers we didn't know much about the process, but the agents at Keystones were so helpful in getting the house we wanted so much! We really appreciate their support and guidance through the whole experience!"
"Great service when letting our property and selling. Always available to answer any queries really promptly and we’re always very helpful. I really rate th personal service offered. Would definitely recommend and use them again."
"Excellent service from Lee from start to finish."
"After some initial mishaps at the start of the sale Scott Jay took over the sale of our property and things started to move at an accelerated pace he was very helpful and extremely knowledgeable I highly recommend Keystones Property 1st class service"
"Quicker for me to say,nothing made me unhappy,in fact I’m quite upset,nothing at all to complain about,how about that.
Oh,and all the staff were A1."
"We used Keystones to rent a property in Collier Row,the process was professional and smoth.l have dealt with agents in the past and not been happy,but they made sure the process was easy so would be happy to recomand them."
"Great communication, helpful, efficient"
"The staff are very polite,efficient and helpful. They could answer all the questions that I asked them and dealt with our letting by vetting renters to make sure there would be no problems. I'm very impressed with Keystone Property."
"I couldn't recommend Keystones highly enough. Professional, helpful, they go above and beyond. Let our flat out quickly and offered assistance every step of the way."
"thank you, they are the best"
"very pleased with the service we received from both Chris and Ross they were very informative and answered all our questions, not only that we had visits to view our property within half an hour of Chris leaving our property.
They worked hard and sold our property within a week never leaving us to show people around the property they would meet with buyers
and show them round our property this I think is very professional.( I would strongly recommend keystones of collier row) well done.
Many Thanks Barry & Pam Toye."
"Keystones make us really happy because they give us such a nice house and clean!
They were efficient and very professional
We will recommend them every time when we have opportunity!"
"well organised and professional service"
"Keystones are very professional, knowledgable and efficient. If we have any problems or requests they address them quickly without any fuss. We trust them and have no headache as we know they look after us and our property very well. We would defo recommend them to others"
"Thank you for this amaizing experience ad for helping me to find such a nice property. Very professional staff and effective. I strongly recommend this agency . After so many viewings finally I found the right place ."
"Keystones were fantastic with all the help and support they gave us and we would recommend them to anyone"
"Very Happy with the Service Chris was to be honest amazing, he handled our buyers who where very picky people perfectly. Our house was a little bit different than the rest in our location and Chris made sure buyers understood why. Was a pleasure to meet the guys in their office and Ross makes a lovely cup of tea."
"Melissa didn't pass over the appointment to Scott for me to collect my keys even though she emailed me saying she had. It then meant I waited 15 mins before I phoned the office and then 40 mins for Scott to arrive as he wasn't aware. Also I asked if I could get access to the property before the date of move in so i could measure windows for curtains as without them I can't move in as the bedroom is entrance facing and there is nothing there... I was told no it couldn't be achieved and as such it has meant I'm paying rent for 4 days in a property I can't move into whilst curtains are being made as the windows are not normal size. I just think the service could have been better all round... also on the day of my viewing I rung the buzzer 5 mins before my appointment and no one was in. I then sat outside the property waiting for the agent to arrive, after 30 mins I called the office and was told he just left as I didn't show up. There was no way he was there as I was outside the property and no one came or left whilst I was there waiting... it then took 15 mins for him to "come back"... it just seemed you was very quick to ask for payment of which I did within 15 mins of requests, but not so keen to help or deliver against pre arranged appointments. The biggest issue for me was not allowing me any access before to measure windows so now I have paid for days I can't sleep in the flat!"
Honestly upset about this review but am also grateful as feedback regardless is important to my company. Firstly you are first negative review inside 131 online reviews over facebook, all agents, reviews.co.uk, google, etc...
Hands held up, the appointment was not in the diary and during the crazy snow week we have been having it took me 40 mins to get from Collier Row to Chingford and we made an honest mistake of the appointment not being in the diary so we were late, we take full responsibility for this. However, on the first appointment my colleague Ross was inside the flat doing other appointments when you mentioned that he was late, so this is impossible. He left the appointment after the time that you were booked in for and you were apparently in this initial parking space, meaning that you were late and he had to come back because he thought you were not turning up without a call or explanation, so I disagree with that comment.
Payment was asked immediately because it took you 2 and half weeks to get your bank statements over to us and you signed a document one month ago saying that move in monies has to be in our client account at least 3 days before you move in so you had a month of notice in regards to this.
I don't agree with you whole review but the first part I do, going back to measure the windows before you have given your bank statements or paid is something that we wouldn't have let you do, quite rightly I wouldn't advise my staff to go back there, so apologies that this was not to your liking. But I will defend my staff on this matter.
My aim is to make this up to you somehow and during your tenancy we hope you will write the company a new positive review.
We are grateful because as an owner, I learn more from criticism than from praise.
"Words cannot describe how grateful I am to Keystones. Chris and Ross were so hard to sell my house which was proving extremely difficult. After being on with a Corporate Agent that went bust, I went to Keystones who had a total of 82 viewings and managed to sell it in the end. The after sales care was brilliant and so was their recommended solicitors. Thank you guys, All the best and I will be recommending you all the time, Sharon"
"Wonderful service nothing was to much trouble sold my house and my mother inlaws without any stress."