Keystones Property Reviews

Name: Keystones Property
Address: 13 Clockhouse Lane, Romford, Essex
Rating: 4.92

4.9 Rating 401 Reviews

98 %

of reviewers recommend Keystones Property

Company Reviews

Metrics

Info

4.9

Based on 401 reviews


Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Keystones Property:

Keystones Property – “Our Service Is Key” - Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

Keystones Property – “Our Service Is Key”

Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

We offer:-

• Free valuations - sales and lettings properties
• 24hr management line (only managed properties)
• Accompanied viewing - up until 9pm
• Rightmove, local and online advertising
• High level customer service

Experience Keystones and experience a company who will go the extra mile for the client. We also pride ourselves with over 30 years sales and lettings experience, plus an extensive knowledge of our local surroundings.

Visit Website

Phone:

01708909100

Email:

scott@key-stones.co.uk

Location:

13 Clockhouse Lane,
Romford
Essex
RM5 3PH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had just a call 5m from an agent of this agency and he basically asked me all the questions I had already answered in the form they sent me. What's the point of sending a form, that you fill, and then not use it??? The agent was quite rude as well. Extremely poor customer service”

Helpful Report

Hi Antonio We are sorry to hear about your review and experience and I have listened to the recorded call between yourself and my colleague Sam. Upon hearing the call, the whole call was childish between the two of you - you wouldn't talk to Sam and asked Sam to refer to the form, Sam tried to ask you questions but you didn't want to answer anything, it was a very silly call for me to listen to, maybe Sam could have put you on hold for a few minutes and searched again for this form to find the details that you were unwilling to respond to over the phone. You seemed perturbed because Sam couldn't find your details in the form that you filled in and you didn't want to give him any more information. I can understand your frustration, but we do receive about 40-60 tenant forms filled in per day. Being a tenant is very difficult in this day and age, the government has not helped the taxation for landlords situation and there are less landlords out there because of this and more tenants. I wish you all the best in your search. Regards Scott Jay Owner of Keystones Property

“Disgusted at the way my enquiry was dealt with. It is companies like this that give estate agents a bad name.”

Helpful Report

“Liars. Sat back and let the house sell itself. Minimal communication. When we did finally sell it, lied about the agreed price. Bunch of fraudsters. Stay away.”

Helpful Report

“Service was appalling at Keystones Romford. Not only is there a clear lack of communication within the office, but the sales agent (Jay) was extremely rude and they care more about commission than their customers.”

Helpful Report

Dear Jess, We have spoken to all the "Jess's" on our system and none of them seem to be you. Can you please clarify who you are and at least entertain a telephone conversation with myself so I can see where we went wrong with you. I have spoken to my employee Jay and he doesn't genuinely recall upsetting anyone so it would be really good to have a conversation to see where we can improve. We have received a few fake reviews against our good name recently on Google and hope it is not a fake review off the back of our success. We are usually water tight with our customer service, so I am surprised at the review of yours, however, we are human, so apologies that you did not receive a good service as a viewer. Please call me on 01708 909 100 or email me at scott@key-stones.co.uk to discuss this review as we take our reviews very seriously Regards Scott Jay Company Owner

Dear Jess, After taking a look at your review and investigating the matter, it happened about 6 months ago now on 26 Frinton Road, unfortunately you lost out to another buyer on the property. This wasn't completely Jay's fault, it was a team fault of which I take full responsibility for. You were not kept informed throughout the whole process of your offer, there was another buyer who the owner wanted to go with and unfortunately you lost out. I believe this could have been handled in a more professional manner and do apologies with the offence caused. Jay was the gentleman that had to let you down and sometimes this is just the way it goes when buying a house. I appreciate your review and feedback, we are human and it gives us something we can improve upon as a team, they way we deliver bad news to clients. If there is anyway we can help in the future, please let us know. I did try to call you today, but there was no answer and no call back. Regards Scott Jay Company Director

Keystones Property is rated 4.9 based on 401 reviews