Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,485 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product and delivered promptly”

Helpful Report

Posted 1 year ago

Thank you very much for your 5 star rating of Kettler, Graeme! We appreciate you being a repeating customer and are glad to hear that you think the product is excellent and that it was delivered promptly. Thanks again!

Posted 1 year ago

“Excellent quality covers. Kept our furniture completely dry during this morning’s rain storm.”

Kettler 5 star review on 2nd August 2023

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Posted 1 year ago

Thank you so much for taking the time to leave us a 5 star rating, Helen! We are thrilled to hear that you are thrilled with our excellent quality covers - they certainly kept your furniture completely dry during the rain storm! We definitely appreciate your loyalty as a returning customer - thank you!

Posted 1 year ago

“Very pleased with our Parasol”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating for Kettler! We are delighted to hear that you are very pleased with our Parasol and appreciate your loyalty as a returning customer. Your support is extremely valued!

Posted 1 year ago

“Easy to order and good communication re delivery.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Kettler! We are so proud that you found ordering from us easy and appreciate your kind words about the delivery communication! We truly value our customers and are delighted that you are pleased with your purchase!

Posted 1 year ago

“Good quality, easy to order and good delivery”

Helpful Report

Posted 2 years ago

Thank you so much for the 5-star rating, Brian! We are glad that you found our Kettler product to be of good quality, easy to order and satisfactory on delivery. We appreciate your repeated support over the years!

Posted 1 year ago

“Problem with newly delivered table Problem resolved very quickly with no quibbles Great product Would recommend”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Kettler! It is so appreciated. We're glad to hear that you had a great experience with us, despite having a problem with your newly delivered table. We're even more pleased that it was resolved quickly with no quibbles. We appreciate your loyalty and look forward to serving you again!

Posted 1 year ago

“Nothing to say here other than Kettler continue to provide us with unequalled quality. All our garden furniture and protective cover are great, this coupled with a professional service provision make Kettler my 1st option.....thanks again”

Helpful Report

Posted 2 years ago

Thank you, John, for the 5 star rating of Kettler! We are so grateful to have loyal customers like you.

Posted 1 year ago

“We purchased a six person Kettler Caredo table and chair set and we are delighted with it. It is very well made and the the table was easy to assemble. The chairs are ready assembled and the set is elegant and well designed . It is exactly what we wanted.”

Helpful Report

Posted 2 years ago

Thank you for the 5 star rating of our Kettler Caredo table and chair set! We are delighted to hear that you found it easy to assemble and that the chairs are ready-assembled, as well as being elegant and well designed. We are pleased that it was exactly what you wanted!

Posted 1 year ago

“Ordered on line ,which was easy and a fast delivery.”

Helpful Report

Posted 2 years ago

Thank you so much Keith for your 5 star rating of Kettler - we really appreciate it! We're glad to hear that ordering online was easy and the delivery was fast. We'll keep striving to provide a great online shopping experience!

Posted 1 year ago

“Excellent Product, with excellent customer service”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to give Kettler a 5-star rating! We really appreciate it, especially being a repeat customer. We are pleased to hear that you are satisfied with the product and our customer service. We hope to continue to give you an excellent product and customer service experience in the future.

Posted 1 year ago

“I am very pleased with the 4m parasol that I bought from Kettler. It is good quality, strong, and has good UV protection. It was delivered quickly.”

Helpful Report

Posted 2 years ago

Thanks so much David for giving Kettler a 5 star rating! I'm glad to hear that you are satisfied with the quality of the 4m parasol you purchased and thankful that it has been delivered to you in a timely manner. We really appreciate your patronage and look forward to seeing you again soon.

Posted 2 years ago

“Excellent Customer Service. One package of the three did not arrive as it was sent to the wrong depot. However when I rang CS they investigated and called me back within 5 minutes. The remaining package was delievered a few day later. Great service!”

Helpful Report

Posted 2 years ago

Thank you so much Rakesh for your five-star rating of Kettler! We are so glad to hear that you had an excellent customer service experience with us. It is very important to us that our customers have nothing but positive experiences with us. We appreciate you as a returning customer and look forward to providing you with more exceptional service in the future.

Posted 2 years ago

“Have used Kettler products for years. Furniture and covers. Great quality.”

Helpful Report

Posted 2 years ago

Thank you so much, Sharon, for your 5-star rating of Kettler! We are so pleased to hear that you have been using our products for years and appreciate your continued loyalty. Thank you for being such a dedicated customer!

Posted 2 years ago

“Excellent products at a reasonable price”

Helpful Report

Posted 2 years ago

Thank you, Anita, for the 5 star rating of Kettler! We are glad to hear that you enjoyed the excellent products at a reasonable price. We appreciate your loyalty and look forward to seeing you again soon!

Posted 2 years ago

“Excellent for shading our lounge window. It's great at keeping the temperature low.”

Helpful Report

Posted 2 years ago

Thank you so much, Chris, for the 5 star rating of Kettler! We are delighted to read that the product is excellent for shading your lounge window and it is great at keeping the temperature low. We appreciate your loyalty and are glad you are a continuing customer.

Posted 2 years ago

“Excellent quality product”

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Posted 2 years ago

Thank you so much for your 5 star rating of Kettler Joanne! We're so pleased to hear that you found our product being of excellent quality - we strive to always provide the best products that we can!

Posted 2 years ago

“Very pleased. Quick delivery. Fits well. Very neat. The rain just rolls off it.”

Helpful Report

Posted 2 years ago

Thank you so much for the 5-star rating of our Kettler product! We're very pleased to hear it meets your expectations and that you had a quick delivery. We appreciate you being a loyal and repeat customer - thank you!

Posted 2 years ago

“Do the job there intended for. You can ask no more!”

Helpful Report

Posted 2 years ago

Thank you Andrew for your kind words and 5 star rating of Kettler! It's customers like you that truly help us reach our goals of providing quality products that do the job they are intended for. We are also grateful that you have been a repeat customer since you can speak for the consistency of our products and customer service.

Posted 2 years ago

“I would like to give the Kettler brand the highest number of stars for their atrocious 3m wind up Parasol which I paid £140 for and has lasted a month and for being so dismissive about my claim from the supplier. The parasol is weak and way too heavy to be of the tilting type and the wafer thin aluminium pole has torn away from the metal pin that runs thru it and the plastic winding mechanism. I am told that because the parasol was placed into a hole in the decking to stop if moving about, that the force of the wind (summer breeze) that it was subjected to caused it to break. The point at which the parasol has broken is half way up the pole and not at the greatest point of leverage which is the lowest point. My opinion is that this item is poorly designed, made from inadequate materials and really not for for purpose. I am very disappointed with both Hillmount Online who sold the product to me and Kettler who have refused to entertain my claim despite all the information and photos I have provided them with.”

Helpful Report

Posted 2 years ago

“Following a slight problem on a number of our new Savita chairs, Kettler were really good in making number of trips to replace the chairs and fix the problem. The Customer Service attitude was excellent, Gary and Abi were very helpful and there absolutely no argument about getting replacements. We now have a very comfortable set of chairs, thank you”

Helpful Report

Posted 2 years ago

Thank you Jonathan for your 5 star rating of Kettler. We genuinely appreciate your repeat business and fantastic feedback! We are very glad to know that you are satisfied with our service.

Posted 2 years ago

Kettler is rated 4.4 based on 2,485 reviews