Kettell Doors & Windows Reviews

Name: Kettell Doors & Windows
Address: Kettell Windows and Doors, Showroom, Office & Warehouse, Unit 12 The Warren, Leicester, Leicestershire
Rating: 4.92

4.9 Rating 554 Reviews

99 %

of reviewers recommend Kettell Doors & Windows

Company Reviews

Metrics

Info

4.9

Based on 554 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Kettell Doors & Windows:

We supply & install double glazing to customers across Leicestershire

Established in 2005, Kettell Windows is run by two generations of family with over 50 years’ experience within Leicestershire’s double glazing industry. Renowned for our trustworthy nature & a low-pressure attitude, outstanding customer satisfaction & exceptional attention to detail all come as standard with a Kettell Windows installation. Offering the very best leading double glazing products & materials, environmental sustainability & working to the highest standards is in our DNA. We are also Leicester’s largest Solidor composite door supplier and installer.

Visit Website

Phone:

0116 2696721

Email:

hello@kettellwindows.co.uk

Location:

Kettell Windows and Doors, Showroom, Office & Warehouse,
Unit 12 The Warren,
Leicester
Leicestershire
LE7 3XA

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Kettell Doors & Windows 5 star review on 16th April 2024

605

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“patio door fitted.communication between salesman and ourselves somewhat poor.made full payment 19th may and explained creaking sound.lisa said she would get john to take a look.now 21st june and i need to chase them up.”

Helpful Report

Posted 1 year ago

Mrs Rothery, this was completely my fault. I did ask a team member to get in touch and visit to see what the issues were, but I did neglect to follow this up & put into our usual aftercare process! However once you got in touch on Monday we immediately sent someone out that afternoon to review & have subsequently booked the remedial works for this Friday. With regards communication with the sales representative we are working on point of sale for our show space which encourages customers to try out the items & use them as they would in there home to ensure they are suitable before ordering. Alas, this is what the showroom is for & we want customers to use in such a manner. As you noted yourself you believe it is because of the high quality of the product compared to your son’s that the sliding patio may be heavier than anticipated but our team have confirmed they run the same in your home as the item in the showroom. We take all feedback on board & take action to improve the full experience. Kind regards Lisa Kettell

Posted 1 year ago

“Product great, fault was corrected but..... After sales service not so great. Product fitted some weeks ago, no receipt/after care pack supplied as their website states. Also still waiting for a letter to be sent to confirm we are covered if the same fault happens again”

Helpful Report

Posted 4 years ago

As a business Kettell Windows always strives to meet & exceed customer expectations & regrettably on this occasion we have been unable to. We have spoken with the customer & provided all documentation. As this was originally a Supply Only order, then a further agreement with the customers builder to install the items on their behalf it did not fall into our usual process & channels. It does not reflect the effort & hard work that goes into our business to support our customers by all members of the Kettell family & our wider team.

Posted 4 years ago

Kettell Doors & Windows is rated 4.9 based on 554 reviews