“I am very happy with the trainers the box had a big dent in it which we was gutted about. And I know it's only a box but when it cost £477 you expect everything to be perfect. I also didn't think it was fair to have to pay delivery surely that should be free after spending so much.”
“Greedy company, use ebay or literally any other retail platform for cheaper prices. Enquired about a pair of Yeezy foam runners as I had a similar colour which I was looking to swap, was willing to pay a little more even though the colourway I wanted (sand) was priced at £225 and the ochre pair I owned, were priced at £225 too. Pairs were exactly the same size and I was willing to drop off physically in Manchester.
Was told the only way to do this would be to sell them my pair for 150 store credit, in order to buy the sand pair at 225. In essence pay £75 for absolutely no reason and leave myself out of pocket, not only on selling them the item but buying the pair from them at an overinflated price. This company only operates on over inflated prices, on any of the shoes they can stock you can buy for at least 30% off anywhere else. Don't fall for it and do your research!”
We apologise for any dissatisfaction you experienced with your recent enquiry regarding the Yeezy foam runners. We take your feedback seriously, and we would like to address your concerns.
First and foremost, we apologise if our pricing did not meet your expectations. As an e-commerce store, we strive to provide competitive prices to our customers. We understand that you found the same colorway priced at £225, both for the sand pair you desired and the ochre pair you already owned. We genuinely appreciate your interest in making a swap.
However, please allow us to clarify the circumstances surrounding our offer. Due to our business model and inventory management system, we operate based on retail prices, and certain constraints exist when it comes to exchanging items. We proposed the option of selling your pair for store credit, which could then be used towards purchasing the sand pair at the listed price. We understand that this arrangement may not have been ideal for you.
Regarding your statement about our prices being overinflated, we want to assure you that we constantly strive to offer competitive pricing within the market. However, fluctuations in the sneaker market, limited edition releases, and various other factors can impact prices. We make efforts to strike a balance between affordability and sustainability for our business.
We genuinely regret if we did not meet your expectations, and we appreciate your feedback. We constantly strive to improve our services and provide the best possible experience for our customers. We encourage you to reach out to our customer support team if you have any further questions or if there's anything else we can assist you with.
Thank you for bringing your concerns to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
“Absolutely fantastic site! The trainers I ordered were spot on and at the best price I could find. They also arrived the next day which was a real bonus! Cannot recommend enough and will be back!”
Thank you for bringing the issue to our attention and we sincerely apologise for any inconvenience caused.
You can return the item to us via our returns portal for a full refund, please visit https://www.kershkicks.co.uk/apps/return_prime.
Alternatively, if you would prefer to exchange the item in person them please email returns@kershkicks.co.uk to ensure we have the item in stock in our Manchester store. We will do everything we can to make this right for you
“Quick delivery and very well managed tracking
My daughter is now the queen of dunks at her school 🤣 and just in time for our holiday . #matchingwidad”
