We are sorry to hear that you had a negative experience with your recent order. We understand from our carrier DPD that they attempted to deliver the parcel a number of times but you were out, they then notified you they the parcel was at their secure pick up location and confirmed this by sending you sms messages. We apologise for any inconvenience this may have caused.We will process a full refund for your order when it is received back from DPD. If there is anything else we can do to assist you, please do not hesitate to reach out to us returns@kershkicks.co.uk
We are sorry to hear that you had a negative experience with
your recent order. We understand that there was an issue with the delivery and that you were unable to pick up your order from the secure location provided. DPD attempted delivery but you were out, we then notified you that your parcel was waiting for you at a secure pick up point, but you said you were unable to collect it.We apologise for any inconvenience this may have caused.We have processed a full refund for your order and you should receive confirmation of this shortly. If there is anything else we can do to assist you, please do not hesitate to reach out to us
“I’ve been looking for the red & black air Jordan 1, in size 4, in store and online. I couldn’t find any until I came across Kershkicks. And it was for amazing bargain of just £74.99. I immediately purchased it. It was posted the next day and shipped the next day with DPS. I also got a card saying I get to have a 5% discount next time I purchase something. I’m very satisfied.”
