We are sorry to hear that the shoes you received from our store were marked upon arrival. We strive to provide high-quality products and exceptional customer service.
We want to assure you that we have a hassle-free returns policy, and you can easily return the shoes through our returns portal. We will be more than happy to provide you with a refund or exchange for the product as per your preference.
https://www.kershkicks.co.uk/apps/return_prime
“Pros
Quick delivery
Decent price
Cons
First pair of trainers arrived with scuff marks was told (via email) it was the quality of Nike of which had declined recently so sent them back and requested a second pair. When these arrived the back of the trainers were creased as if they had been worn (no assurance via email they hadn’t been)
Took me a few emails back and forth to get my full refund inc delivery cost.”
Thank you for taking the time to share your feedback. We appreciate your positive comments about our quick delivery and reasonable prices. We would like to apologise for the inconvenience caused by the scuff marks on the first pair of trainers you received. While we do stand by the quality of the Nike products we offer, we understand that this issue should not have occurred.
In regards to the second pair of trainers you received, we would like to assure you that all of our products are brand new and have not been worn before. We apologise for any confusion or frustration that this may have caused you.
We would like to thank you for bringing these issues to our attention, as this allows us to improve our processes and ensure that our customers receive the best possible service. We are glad to hear that we were able to resolve the issue and provide you with a full refund, including the delivery cost.
If you have any further concerns or questions, please do not hesitate to contact us directly. We value your feedback and hope to have the opportunity to serve you better in the future.
“A quick delivery, very helpful customer service. I went to london to buy dunks but I couldn’t find ones which are cheaper than this website. I will get more from here instead of others!”
“Ordered a pair of Nike Dunk lows, they came in 2 days and there was a slight problem with 1 of the trainers, I emailed the returns team and they responded very quickly, within a hour and they were very helpful
I returned the trainers and got another pair sent to me within a week”
