“Great set of workers! Only been on the Manchester store a couple of times but the knowledge the time they take out to explain what it is they do and how they do it is great. Excellent customer service too.”
“Always have a great experience ordering with Kershkicks! Great selection of trainers, can always find what I’m looking for and quick delivery.
Highly recommend”
We are sorry to hear that you are unhappy with our company and customer service. We take all customer complaints seriously and would like to address your concerns.
We have thoroughly investigated your order and delivery and can confirm that our carrier, DPD, has confirmed that the parcel was delivered to the address you provided. We have no evidence to suggest otherwise. We understand that you may be frustrated that you did not receive the parcel, but unfortunately, we cannot be held responsible for any issues that arise after the parcel has been delivered to the specified address.
“Been after the Orange Blaze Dunks for a while now but unable to get them. Came across Kershkicks on Instagram and they had them in stock & were dispatched the following day. Great service all round, will defo shop here again.”
We apologise for the delay in lack of response to your emails. We have looked into your order and found that our carrier, DPD, attempted delivery twice. A calling card was left with instructions on how to rearrange delivery or collect the parcel.
We have been informed that the parcel is now on its way back to us. If you would like the order to be sent out again, please email returns@kershkicks.co.uk with your order number and confirmation of the delivery address. We will do our best to arrange for the delivery as soon as possible. If we do not hear from you within a reasonable time frame, we will issue a refund when the parcel is returned to us.
Once again, we apologise for any inconvenience and appreciate your understanding.
“A high value pair of trainers i ordered was delivered to the wrong address I had to take it upon myself to go find them, when I wrote a email to notify you I still haven't had a response until this day. With this problem occurring I do not rate my experience at all.”
We apologise for any inconvenience caused by the delivery of your trainers and would like to extend our apologies. Our carrier is responsible for the delivery of the package, and we understand the frustration caused by their mistake. We take the matter seriously and reported it to DPD.
Please let us know if you need any further assistance.
“Emailed twice and messaged on Instagram and had no response. Bought a broken planet hoodie and it came with no dust bag or tag when all other items I’ve purchased directly from them have. No response to emails or Instagram dm”
We apologise that our team have not had chance to reply to your messages and that the item you received did not come in its original packaging. As a retail resell store, we do not always keep the original packaging for every item in our inventory.
However, we do offer a returns portal where you can return the item if you are not happy with it. Please visit the returns portal on our website and pour team will be happy to assist. https://www.kershkicks.co.uk/apps/return_prime
Again, we apologise for any inconvenience
“Ordered panda dunks but too small. Applied for refund which was not a problem at all. To save time I returned shoes to actual shop where I ended up with new shoes instead of refund, which was my choice. Very happy with service, staff member very polite and helpful plus shoes look amazing on which is a bonus. Would recommend Kershkicks”
