“Incorrect shoe size sent out returned the item was told my returned goods were received and the correct size was to be sent out the following day still no goods have been delivered on day four and after sending numerous emails with no response I am becoming a little concerned if I will ever receive my order .”
We sincerely apologise for the inconvenience you've experienced with your recent order. We understand the frustration caused by the incorrect shoe size, and we want to assure you that we are actively working to resolve the issue.
We acknowledge the error in sending a size 6 instead of the requested size 3. We will process your return, once the shoes are returned and have provided a free shipping label. We and are currently awaiting the arrival of the correct size in our store. Once received, we will promptly dispatch your order with the correct size.
As a gesture of goodwill, we have refunded the original shipping fee, and a 10% discount has been applied to your order. We appreciate your patience during this process, and we assure you that we are making every effort to expedite the shipment of your correct order.
If you have any further concerns or questions, please feel free to reach out to our customer service team sales@kershkicks.co.uk. We apologise for any inconvenience caused.
Thank you, Nayeem, for your 4 star rating of KershKicks! We are so pleased to hear that the delivery was quick. It's our aim to provide a great service.
Thanks Jak for your 5 star rating! We're so glad to hear that you had a great delivery experience and that our website was very easy to access. We really appreciate your kind words and support!
“Excellent customer service & speedy delivery.
Unfortunately we had to return the shoes as they were too big. Even the returns process was easy - money was refunded into my account the following day!
Not my first purchase & certainly won’t be my last
10/10…”
Thank you Caroline for your 5 star rating of KershKicks and also for your loyalty to us as a customer. We are also pleased to hear that even with the return, our customer service and speedy delivery process were top-notch in your eyes. We look forward to having you as a customer again soon.
Thank you Manrik for your 5 star rating of KershKicks! We appreciate your kind words and are glad to hear that you are satisfied with our top quality service
We apologise for the inconvenience you've faced. According to DPD, your parcel was delivered at 10:54 on Thu, 23 Nov 2023. We're sorry if this information was unclear. Any further issues please reach out to our customer services team sales@kershkicks.co.uk
We apologise for any inconvenience you've faced with your recent order. Our records confirm DPD delivered your parcel on November 23rd at 14:59. We are actively investigating the discrepancy and acknowledge the delay in responding to your emails.
Please share additional details or concerns, and we'll swiftly address them. Contact our customer service team at sales@kershkicks.co.uk.
We value your continued trust and appreciate your patience.
Thank you, Katy, for your 5 star rating of KershKicks! We are so glad to hear that you enjoyed the great quality and fast delivery of our products - we really appreciate your support.
“Excellent service, had no problem with my order, this is part of ny grandsons christmas, can't fault use in anyway from irdering to delivery. Fantastic.”
Thank you Jacqueline for your amazing 5 star review of KershKicks! We are glad to hear that you had no problems with your order and we hope your grandson loves his Christmas gift. We really appreciate your amazing feedback and are so glad you are satisfied with our excellent service!
“Terrible experience. Only way of contact is email. Ordered trainers that were delievered to the wrong address. Courier says the company that sent them needs to open an investigation. Kershkicks form of contact is email only and after emailing for the past month, not once have I had a reply. Avoid like the plague.”
We are reaching out to address the concerns you raised in your recent review regarding the delivery of your trainers.
Our records indicate that the parcel, delivered by DPD, corresponds accurately with the address provided during your order. We have proof of the delivery, and it aligns with the coordinates associated with your address.
We sincerely apologise for any inconvenience you've experienced and any miscommunication regarding the delivery. We take this matter seriously and are actively working with DPD to investigate any discrepancies.
Thanks so much Alan for the awesome 5 star rating of KershKicks! We're so glad you're happy with your order- especially with the super fast shipping! "Ordered Friday here Saturday! Beat that!" - sounds great! We're so glad to have exceeded your expectations.
Thank you so much, David, for your 5 star rating of KershKicks! We sincerely appreciate your kind feedback. We're so glad that you had a great experience while shopping with us!
Thank you, Vida! We are so pleased that you enjoyed our fast delivery and great service and that you gave us a 5-star rating for KershKicks. We look forward to you shopping with us again soon!
Thank you Sunjay for your 5 star rating of KershKicks! We are glad to hear that you had a great experience with us, especially with the quick delivery ! We appreciate your kind words and are thankful for your support.
Thank you so much, Linda, for your 5 star rating of KershKicks! We are so pleased you enjoyed our super quick service and were kept up to date on delivery. We really appreciate your feedback!
