“Ordered some Ugg tazz slippers.. they came and were too small so I want to exchange for a bigger size and they are trying to charge me £35 to exchange from a size 4 to a size 5? When I ordered the size 5 were the same price as the size 4? So surly the original price should be honoured? It’s not my fault that the sizes are really off. Please reply to my emails and return for an exchange request. Thank you.”
Hi Hayley,
Thank you for reaching out and bringing this to our attention. We appreciate your feedback and apologise for any inconvenience. Unfortunately, the Ugg Tazz Mustard Seen slippers in size UK5 are currently sold out, and we regret to inform you that we won't be restocking them anytime soon.
We understand your desire to exchange for a larger size, and we sincerely apologise for any confusion regarding the pricing. As a marketplace, prices for different sizes may vary based on availability and demand. We want to ensure your satisfaction, and we would like to offer you the option to return the slippers for a full refund.
We encourage you to explore alternative options or reach out to us for assistance in finding a suitable replacement. We value your satisfaction and aim to provide the best possible service. Please feel free to contact us directly via our returns portal to discuss your specific situation further. We appreciate your understanding and patience.
Thank you so much for the 5 star rating, Kaine! We really appreciate your positive feedback. We're glad to hear that you had a good experience with KershKicks.
Thank you so much for the 5 star rating of KershKicks, Debbie! We really appreciate it and are glad we impressed you with our fantastic service once again 😊
“Struggled to find these trainers with being Christmas with out paying an extortionate price.
I order these and I was happy to pay the price of them and the service was excellent. I did click and collect and they was there when they said they would be. On collection the staff were really friendly and the shop is well stocked and fresh.
Would highly recommend !!!”
Thank you so much for your kind words, Louise! We are so pleased to hear that you were able to find the perfect pair of shoes at KershKicks with a reasonable price tag. We are also pleased to hear that you had an enjoyable experience with our excellent service and friendly staff. We appreciate your recommendation and are delighted that you are a satisfied customer!
Thank you for your 5 star rating of KershKicks, Katarzyna! We are grateful to hear that your trainers were well priced and delivered on time. We are thrilled that you found our services to be highly recommended. Thank you for the wonderful review!
Thank you for giving KershKicks a 5 star rating, Jadah! We truly appreciate your positive feedback. We are delighted you found the experience quick and easy.
Thank you, Kerry, for your 5 star rating of KershKicks! We really appreciate it and are so glad you had a great experience with our super fast delivery and great trainers. It means a lot to us!
“Hi , Merry Xmas to you all 😃. In the last 4 weeks I have purchased two pairs of Nike SACAI, they were fantasticly priced and arrived very quickly and in perfect condition. I would happily recommend Kershkicks to anyone looking for a pair or pairs of rare or exclusive trainers . Thank Mark Brown”
Thank you Mark for your 5 star review and your loyalty! We are glad to know that the Nike SACAI you purchased were priced well and arrived quickly and in perfect condition. We appreciate your recommendation and look forward to helping you find more exclusive and rare trainers in the future. Happy Holidays!
“Communication after purchase was pretty poor. Understandably yous are very busy giving the time of year but on confirmation it stated delivery would be 2-3 Working days. I then had no contact from yourselves until i emailed on the Wednesday 3 working days later and i was then informed my trainers were being sent next day delivery. Very happy with my purchase overall but felt communication was pretty poor.”
We apologise for any communication lapses you experienced post-purchase. We understand the importance of timely updates and regret any inconvenience caused. Due to high seasonal demand, our response time was affected, and we appreciate your understanding. We're pleased to hear you're satisfied with your purchase and will take your feedback into consideration to enhance our communication process. If you have any further concerns or questions, please don't hesitate to contact us.
“A lot of confusion I was told my trainers had been dispatched on 3 different days. I paid for express delivery but they took a week. After chasing it up I was given the wrong DPD tracking number and told I would be refunded for the shipping but that never happened. Trainer wise they are very nice and my daughter really likes them its just a shame all the stress trying to sort everything out.
I don’t want to add any photos of emails/ social media messages but I just feel it needs tidying up with online sales as I’ve heard the in store service is brilliant.”
We sincerely apologise for the inconvenience you've experienced. It seems there were unforeseen issues with the shipment process, resulting in delays and frustration. We acknowledge the error with the DPD tracking number and failed refund for the shipping fee. Rest assured, we've taken corrective actions, and your express shipping fee has been waived as a gesture of goodwill. We appreciate your understanding and value your feedback. If you have any further concerns, please feel free to reach out to our customer support team.
Thank you so much for your 5 star rating of KershKicks, Cheryl! It's great to hear that you love the quality of our product and had an amazing fast delivery. We really appreciate your support!
We sincerely apologise for any inconvenience you've experienced. Our records indicate that your parcel, as confirmed by photographic evidence from our carrier DPD, was delivered and received by you at 12:06 on December 21st.
We understand the frustration of not receiving a parcel despite the delivery notification. If you have further concerns or require additional clarification, please don't hesitate to reach out to our customer services team at sales@kershkicks.co.uk. We are committed to resolving this matter promptly.
Thanks for the amazing 5 star rating, Jevan! We're so glad you had a great experience ordering your pair of Uggs for Christmas. We pride ourselves on providing fast and efficient service. We look forward to seeing you again soon!
Thank you so much for the 5-star rating, Jesse! We appreciate your kind words and are so pleased that we had the Broken Planet hoodie you've been looking for.
We apologise for any inconvenience caused by the one-day delay, which was attributed to our carrier's high Christmas demand. We're actively addressing these challenges to enhance our services. Your feedback is crucial, and we'll strive to ensure a smoother experience in the future.
