“Loved the product and was glad to eventually find a uk supplier. Communication fantastic and delivered super quick (although DPD did leave on my doorstep despite asking for it to be left with neighbours) I have already mentioned you to a friend.”
We appreciate your feedback and take concerns about authenticity seriously. Rest assured, we pride ourselves on never selling fakes at our store.
The Jordan 4 trainers you purchased on September 1st are indeed outside our refund policy period
Upon reviewing the photo you sent, it appears that the shoes have been worn. We understand that reasonable wear and tear can occur with regular use, and we cannot be responsible for such natural wear.
“Shoes were a bit of a mess, pen marks on them a lot of excess glue, which I can understand isn’t your fault but you wouldn’t be happy to receive a pair like this at the price you’re paying from the shop or online”
We're truly sorry to hear about your experience with our shoes. We appreciate your feedback, and we take the quality of our products seriously. We've already issued a refund to make things right for you. While we strive to maintain high-quality standards, occasional imperfections can occur during production. Your input is valuable, and it will help us improve our quality control processes. If you ever decide to give our products another chance, we hope you'll find an improved experience. Thank you for bringing this to our attention.
“Great speedy delivery 👏
Gave 4 stars 🌟 as box was ripped and they're a gift..but I'm sure my grandson won't mind as he thinks I couldn't get these trainers 😊”
“Ordered on a Sunday evening and delivered Tuesday morning by 8:30am.
Couldn’t fault the service.. Unfortauntely the box came slightly damaged but no fault of kershkicks.
I would definitely order from the company again.”
