“Awesome item my grandaughter was landed with it and it was very good with the delivery side although my order went through twice so I have one to return. Service was excellent 👍”
“Soooo bad. I received the wrong shoe. Still now no one is helping me resolve this. I’ve sent numerous emails and had two responses asking for pictures. When I provided the images no response.”
We are sorry to hear about the inconvenience you experienced with your order. We understand your frustration and want to address the situation promptly.
We would like to assure you that we take every order seriously and strive to provide accurate and timely shipments to our customers. Our records indicate that the correct shoes were carefully packed and shipped out to you. Furthermore, we have reviewed our CCTV footage, which clearly shows Michael, our head warehouse manager, fulfilling your order with the correct items.
We apologise for any confusion or miscommunication that may have occurred during the resolution process.
If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to contact us.
“Guys are fantastic here.. ive ordered a lot over the years never had a problem.. if u have never visited the shop or on lube I suggest u do u won't be disappointed.. 1 off best in uk...”
We appreciate your feedback regarding the shoes you received from our store. We apologise for any inconvenience caused by a potential defect in the shoes and would like to address the situation promptly.
Firstly, we want to assure you that customer satisfaction is our utmost priority. If the shoes are unworn, we encourage you to take advantage of our returns policy, which allows for returns within the designated returns period. You can initiate the return process by using the returns portal on our website. Once we receive the returned shoes, we will gladly provide you with a full or a replacement pair of shoes.
We understand that defects can occur despite our rigorous quality control measures. Your feedback helps us identify any potential issues and rectify them to enhance our products and services.
Once again, we apologise for any inconvenience caused and appreciate your understanding in this matter. We value your business and want to make sure you have a positive experience with our store.
Thank you for bringing this to our attention, and we look forward to resolving the issue for you.
“I have returned my product and the returns department is completely ignoring my emails. I have been contacting them multiple times and I’ve had to raise a dispute with payment as I’ve paid for the shoes and sent the return using my money and I still haven’t received a single reply back.”
We apologise for the inconvenience you've experienced with your return and understand your frustration and want to assure you that we are actively working on resolving this matter.
Unfortunately, we have not received your return due to an error by Royal Mail. They mistakenly delivered it to the wrong address. We are actively working with Royal Mail to resolve this issue and retrieve your return as soon as possible. We apologise for any delays or confusion caused by this situation.
Our returns department has been in contact with you via email and is doing their best to locate the parcel. We understand the importance of timely resolution, and once the parcel is located, we will promptly issue the refund to you. Please be assured that we are committed to ensuring your satisfaction throughout this process.
Additionally, as you paid for and posted the return we recommend you reach out to Royal Mail directly to report the delivery issue using their tracking number and inquire about any available compensation. They may be able to assist you further in resolving this matter.
We appreciate your patience and understanding during this time. We value your business and are dedicated to resolving this situation to your complete satisfaction.
If you have any further questions or concerns, please don't hesitate to contact our returns department. We are here to assist you and provide any necessary updates.
Once again, we apologise for any inconvenience caused, and we appreciate your cooperation. We will continue our efforts to locate the parcel and issue the refund as soon as possible.
