Thank you so much, Ian, for your 5 star rating of KershKicks. We sincerely appreciate your loyalty and are glad to know that you had a prompt service and speedy delivery experience.
“Ordered on a Sunday waited over a week for delivery emailed with no response. Had to order from elsewhere so tried to contact for a refund. Emailed 5 times no reply, still waiting for a refund on order number 33183. Don’t bother ordering from here 1 - you’ll never get the trainers and 2 you’ll never get your money back!!!!!”
We apologise for the inconvenience you experienced with your order. We understand your frustration, and we'd like to shed some light on the situation in an effort to make things right.
Firstly, we want to acknowledge the delay in the delivery process. However, it's important to note that despite the delay we still managed to ship your order within the 3-5 day delivery period as per your shipping preference.
Upon investigating your case, you informed us that you no longer wanted the order, we promptly took action by contacting DPD to arrange for the item to be returned to us. This was done to ensure a smooth and efficient process for the return of the product.
Regarding your refund request, we understand that you initiated a case through PayPal, and we want to assure you that we are actively working to resolve it. Rest assured, we are committed to ensuring that you receive the refund you are owed as soon as possible but can only do so once the PayPal dispute is closed.
We value your feedback, and we are constantly working to improve our processes to prevent such incidents from happening in the future.
Thank you for your understanding and patience.
“Awful service! Never received item, no one will reply to me, tried contacting via email, social media etc, no telephone number to speak to anyone. DPD useless when I contact them. £130 down the drain. So disappointment won’t ever use this company again.”
Thank you so much for your wonderful review, Chante! We are so glad to hear that you were pleased with your purchase and that it arrived so quickly. We value your business and look forward to being your go-to for future purchases.
“Very happy with my purchase of KershKicks I had discount of my first order I only waited 2 days for my order I was took back how quick they came I will definitely use KershKicks again 🙂”
“I would leave a good review. If I got the shoes. I paid extra for delivery so I got them next day. They never came and DPD the great delivery service it is tried to deliver them on Monday. What I missed because I was at work.
So they took them to a locker and I'm meant to have got a pass code to get them out, but I never received any pass code so my shoe have been stuck in the locker for 4days now.
And after ringing DPD 4 times and getting told different stuff and messed around on the 5th time off ringing they just turned Around and said there is nothing we can do and to contact you guy what I have done with no response yet.
I know not your fault but this is not the 1st time I have had issues with buying off you and DPD messing up.
So yer paid for shoe that are now stuck in a locker I can't get in to. I'm out off pocket and no shoes so great I guess.
I have also email”
We apologise for the frustrating experience you've had with the delivery of your order and the subsequent complications with DPD. We understand your frustration, and we want to help resolve this matter to the best of our ability.
Firstly, we appreciate your understanding that this situation is beyond our direct control. We have been in touch with DPD regarding the return of your items and are actively working to resend them to you promptly.
Our customer support team has been alerted to your situation and have already reached out to you directly to resolve this issue. We value your cusom and are committed to ensuring you receive the products you paid for in a timely and hassle-free manner.
Thank you for bringing this to our attention, and we look forward to resolving this matter for you.
“This is the 4th pair of jordan 4 and the the 5th time ive bought from kershkick and there service is fantastic fast tracked delivery perfectly pack and if I don't cop or release theses guys are my go to”
“Got a really good price on these Dunk Syracuse which I've been lusting after for ages! Just need to bring myself to actually wear them now instead of just looking at them!!”
We apologise for the delay in the delivery of your order, especially when you had selected next day delivery. We understand how important it is for you to receive your purchase promptly.
To address this, we have processed a refund for your shipping cost as a gesture of goodwill. We appreciate your patience and understanding in this matter.
