“This is the 4th pair of jordan 4 and the the 5th time ive bought from kershkick and there service is fantastic fast tracked delivery perfectly pack and if I don't cop or release theses guys are my go to”
“Got a really good price on these Dunk Syracuse which I've been lusting after for ages! Just need to bring myself to actually wear them now instead of just looking at them!!”
We apologise for the delay in the delivery of your order, especially when you had selected next day delivery. We understand how important it is for you to receive your purchase promptly.
To address this, we have processed a refund for your shipping cost as a gesture of goodwill. We appreciate your patience and understanding in this matter.
“Hi,
Although I am terribly disappointed at the service having firstly letting me exchange for a 10.5 and then being told to go to the Glasgow shop for them the trainers never materialised (My guess is it wasn’t a system glitch I reckon they were sold). I feel the trying to source me a pair wasn’t greatly followed up either. Although the current pair I have don’t fit greatly I will keep them. It doesn’t give me great hope of using your business in the future.
Kind Regards”
We sincerely apologise for the disappointment and frustration you've experienced with our service. Your feedback is invaluable, and we want to make amends for the shortcomings in your recent experience.
We deeply regret the confusion with your exchange for a size 10.5 and any inconvenience caused by being directed to our Glasgow shop. We acknowledge that the trainers you were trying to exchange may not have been available due to a potential issue in our system. We'll investigate this matter to ensure it doesn't happen again.
We also apologise for the less-than-satisfactory follow-up in sourcing a replacement pair. We value your loyalty, and this is not the level of service we aim to provide.
While we understand the current pair may not fit perfectly, we appreciate your understanding in keeping them. We're committed to improving our processes and communication to better serve you in the future.
Your feedback highlights areas for improvement, and we are dedicated to ensuring a more positive experience next time. We hope you'll consider giving us another opportunity to exceed your expectations in the future.
