We are sorry to hear that you had a negative experience with
your recent order. We understand that there was an issue with the delivery and that you were unable to pick up your order from the secure location provided. DPD attempted delivery but you were out, we then notified you that your parcel was waiting for you at a secure pick up point, but you said you were unable to collect it.We apologise for any inconvenience this may have caused.We have processed a full refund for your order and you should receive confirmation of this shortly. If there is anything else we can do to assist you, please do not hesitate to reach out to us
“I’ve been looking for the red & black air Jordan 1, in size 4, in store and online. I couldn’t find any until I came across Kershkicks. And it was for amazing bargain of just £74.99. I immediately purchased it. It was posted the next day and shipped the next day with DPS. I also got a card saying I get to have a 5% discount next time I purchase something. I’m very satisfied.”
“Very happy with them, did have a bit of a panic as was for a present and hadn’t had dispatch email after few days, (only used standard delivery) however contacted them via email and got a reply early the next day saying they would be on there way and with me on time which they were. Cheers”
“Have a bit issue with size, and I ordered a size seven-way too small. On the box were they said US 7 and UK7. How did it come? Have to pay for a refund 😟”
“Love kershkicks always have a great selection of stock and delivered the next day. My daughter asked for this hoody for her birthday and a week after it was released they already had it in stock.”
We are sorry to hear that the shoes you received from our store were marked upon arrival. We strive to provide high-quality products and exceptional customer service.
We want to assure you that we have a hassle-free returns policy, and you can easily return the shoes through our returns portal. We will be more than happy to provide you with a refund or exchange for the product as per your preference.
https://www.kershkicks.co.uk/apps/return_prime
