Keith Builders Reviews

Name: Keith Builders
Rating: 4.89

4.9 Rating 1,083 Reviews

98 %

of reviewers recommend Keith Builders

4.9

Based on 1,083 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

About Keith Builders:

For all you trade, DIY and home improvement materials you need look nowhere else. Biggest range of stock. Partnerships with biggest brands. Friendly and helpful Staff. Competitive pricing guaranteed

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Keith Builders 5 star review on 8th April 2026

Anonymous // 01/01/2019

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“Recently ordered from KBM. Had difficulty sourcing good quality granite chips. KBM had these, they are a fantastic quality aggregate and service was prompt. Would use again and highly recommend.”

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“Red Granite Chips (900kg) Much better deal than other places I looked at online Perfect match with existing chuckies Delivered within 4 working days”

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“Order went smoothly. Delivery driver very friendly and dropped the order where we wanted it.”

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“First class!!Easy to use website , very clear and simple to navigate round. Excellent customer service from start to finish.Will not hesitate to use Keith Builders Merchants again.Thank you very much”

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“Brilliant fast service”

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“Reasonabe price, quick delivery. Good communication.”

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“Easy to deal with and quick delivery.”

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“Bought 6 bags of this gravel last year and had it delivered, great. needed another bag this year and was charged £36 for delivery, i can almost see your yard from my house it is less than 1/2 mile. dont mind paying a small fee as we all have fuel and wages to pay but £36 for in town, will use Jewson or MKM next time i need anything as they dont even charge to come from Elgin.”

Helpful Report

Thank you for reaching out to us regarding your recent purchase and delivery charge. Please note that our delivery fees are clearly stated at checkout and by completing the purchase customers acknowledge and agree to these terms. We do understand your concerns however and value your feedback. To address this matter and find a resolution we kindly ask you to contact us directly so we can assist further. Thank you for your understanding.

“No signs on box saying fragile handle with care, not enough packaging inside, at £36 just for postage I would have thought it would be packed better, sorry but its not are fault doesn't pass with are company as if packed better wouldn't have had a problem as pictures show”

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Thank you for your feedback. We are sorry to hear that your order arrived damaged however as discussed prior to posting, we advised of our concerns about sending a concrete blockend ridge through the post due to previous issues with damages. However, as you insisted, we proceeded with posting the item and took every precaution to package it securely. We understand your frustration but we feel it is unfair to place full blame on KBM when we had already voiced our concerns and followed standard packaging procedures. We appreciate your feedback and will continue working to improve our processes where possible.

“Excellent to deal with. The whole process from order to delivery was very easy.”

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“First time iv used Kbm . Excellent service delivered when stated . Friendly helpful staff I’ll definitely buy again And again 10/10 I would rate them”

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“Friendly & reliable.”

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“I’m in the process of demolishing & rebuilding our outhouse. All the timber needed for the job I ordered from KBM, the communication and speed of delivery is very good. I’ll certainly be using KBM in the future.”

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“Good stock of materials for my project's needs at competitive prices. Hassle free ordering online but a friendly voice at the end of the phone if you need assistance or have a query. Great communication from friendly and helpful staff including the delivery drivers. Quality customer service and customer focus means that KBM is my one stop shop for my house renovation project.”

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“Couldn’t have asked for better 👍”

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“Quick service. Delivery was quick.”

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“Ordered chuckles and a barrow online. Very easy to place the order. Was given an estimated delivery duration. Truck arrived with no prior warning. Luckily we were in to receive the goods”

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“Easy to order and quick delivery thank you. Delivery charge was more than I expected being 10 miles away.”

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“Great communication, quick delivery, and great quality product. Can't recommend enough.”

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“Good customer relations. I recommend this company.”

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Keith Builders is rated 4.9 based on 1,083 reviews