Keith Builders Reviews

Name: Keith Builders
Rating: 4.89

4.9 Rating 1,014 Reviews

98 %

of reviewers recommend Keith Builders

4.9

Based on 1,014 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Keith Builders:

For all you trade, DIY and home improvement materials you need look nowhere else. Biggest range of stock. Partnerships with biggest brands. Friendly and helpful Staff. Competitive pricing guaranteed

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Keith Builders 5 star review on 25th August 2024

Anonymous // 01/01/2019

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“Good service”

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“Delivery very fast, everything perfect, just a little pity that the tree is wet😔”

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“Easy and quick transaction”

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“Great communication, arrived as promised…”

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“Fabulous and fast service”

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“Competitive prices, great delivery and the golden gravel chuckies were exactly what we wanted. Definitely be back for any future needs.”

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“Thanks for the prompt delivery of the goods I ordered. Happy with purchase and the delivery was carefully done with consideration of where I would like it placed and great prompt customer service with the due date shared. I would recommend!”

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“Easy navigation of website allows for uncomplicated ordering of materials, decent selection and prices. Delivery was on time driver was spot on took care of everything. Solid efficiency. No fuss, no hassles customer service, delivery & product all first class.”

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“Very efficient service, easy to deal with”

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“KBM are always the best on price and their customer service is second to none. A great local company - can't recommend them enough.”

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“From initial order through to delivery, the service was first class. Delivery was to an awkward elevated site. The sales staff took careful note, and the driver’s skill completed the job. I have no hesitation in recommending them.”

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“Recently ordered from KBM. Had difficulty sourcing good quality granite chips. KBM had these, they are a fantastic quality aggregate and service was prompt. Would use again and highly recommend.”

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“Red Granite Chips (900kg) Much better deal than other places I looked at online Perfect match with existing chuckies Delivered within 4 working days”

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“Order went smoothly. Delivery driver very friendly and dropped the order where we wanted it.”

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“First class!!Easy to use website , very clear and simple to navigate round. Excellent customer service from start to finish.Will not hesitate to use Keith Builders Merchants again.Thank you very much”

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“Brilliant fast service”

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“Reasonabe price, quick delivery. Good communication.”

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“Easy to deal with and quick delivery.”

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“Bought 6 bags of this gravel last year and had it delivered, great. needed another bag this year and was charged £36 for delivery, i can almost see your yard from my house it is less than 1/2 mile. dont mind paying a small fee as we all have fuel and wages to pay but £36 for in town, will use Jewson or MKM next time i need anything as they dont even charge to come from Elgin.”

Helpful Report

Thank you for reaching out to us regarding your recent purchase and delivery charge. Please note that our delivery fees are clearly stated at checkout and by completing the purchase customers acknowledge and agree to these terms. We do understand your concerns however and value your feedback. To address this matter and find a resolution we kindly ask you to contact us directly so we can assist further. Thank you for your understanding.

“No signs on box saying fragile handle with care, not enough packaging inside, at £36 just for postage I would have thought it would be packed better, sorry but its not are fault doesn't pass with are company as if packed better wouldn't have had a problem as pictures show”

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Thank you for your feedback. We are sorry to hear that your order arrived damaged however as discussed prior to posting, we advised of our concerns about sending a concrete blockend ridge through the post due to previous issues with damages. However, as you insisted, we proceeded with posting the item and took every precaution to package it securely. We understand your frustration but we feel it is unfair to place full blame on KBM when we had already voiced our concerns and followed standard packaging procedures. We appreciate your feedback and will continue working to improve our processes where possible.

Keith Builders is rated 4.9 based on 1,014 reviews