Keith Builders Reviews

Name: Keith Builders
Rating: 4.89

4.9 Rating 1,015 Reviews

98 %

of reviewers recommend Keith Builders

4.9

Based on 1,015 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Keith Builders:

For all you trade, DIY and home improvement materials you need look nowhere else. Biggest range of stock. Partnerships with biggest brands. Friendly and helpful Staff. Competitive pricing guaranteed

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Keith Builders 5 star review on 25th August 2024

Anonymous // 01/01/2019

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“No signs on box saying fragile handle with care, not enough packaging inside, at £36 just for postage I would have thought it would be packed better, sorry but its not are fault doesn't pass with are company as if packed better wouldn't have had a problem as pictures show”

Helpful Report

Thank you for your feedback. We are sorry to hear that your order arrived damaged however as discussed prior to posting, we advised of our concerns about sending a concrete blockend ridge through the post due to previous issues with damages. However, as you insisted, we proceeded with posting the item and took every precaution to package it securely. We understand your frustration but we feel it is unfair to place full blame on KBM when we had already voiced our concerns and followed standard packaging procedures. We appreciate your feedback and will continue working to improve our processes where possible.

“Excellent to deal with. The whole process from order to delivery was very easy.”

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“First time iv used Kbm . Excellent service delivered when stated . Friendly helpful staff I’ll definitely buy again And again 10/10 I would rate them”

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“Friendly & reliable.”

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“I’m in the process of demolishing & rebuilding our outhouse. All the timber needed for the job I ordered from KBM, the communication and speed of delivery is very good. I’ll certainly be using KBM in the future.”

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“Good stock of materials for my project's needs at competitive prices. Hassle free ordering online but a friendly voice at the end of the phone if you need assistance or have a query. Great communication from friendly and helpful staff including the delivery drivers. Quality customer service and customer focus means that KBM is my one stop shop for my house renovation project.”

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“Couldn’t have asked for better 👍”

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“Quick service. Delivery was quick.”

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“Ordered chuckles and a barrow online. Very easy to place the order. Was given an estimated delivery duration. Truck arrived with no prior warning. Luckily we were in to receive the goods”

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“Easy to order and quick delivery thank you. Delivery charge was more than I expected being 10 miles away.”

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“Great communication, quick delivery, and great quality product. Can't recommend enough.”

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“Good customer relations. I recommend this company.”

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“Excellent quality of both goods and service.”

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“KBM have been really great with my recent order. Brogan did a fine job, keeping me updated on the order and delivery date. Really great service. I will be using KBM again.”

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“I bought some clips for Marley ridge tiles. They arrived quickly and I had no issues fitting them. Finding those clips elsewhere was very difficult. 10/10 from this company.”

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“Order delivered quickly and accurately”

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“Recieved everything I ordered yo great quality and efficiency with delivery also. Always kept up to date when was going to be delivered . Highly recommend due to professionalism and efficiency.”

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“Every time I have used Keith Builders Merchants I have received a quick, efficient, first class service. My latest purchase was no different, very impressed with the quality of the goods and service provided. Will definitely use again and recommend to others.”

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“Very fast efficient service, with quick delivery, only small issue if ordered online doesn’t show if items in stock or not, but apart from that, all good from KBM team.”

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“Really helpful staff”

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Keith Builders is rated 4.9 based on 1,015 reviews