One delivery person had not yet done his gas safe training - although he was polite and seemed embarrassed by his colleague. The gas safe trained engineer who had recently qualified was obviously not experienced at all. He was rude and ignorant and had to keep referring to his' text book' and college notes. We endured over 4 hours of listening to him calling his manager and refusing to install our cooker- at one point he wanted to adjust our fire and boiler - although he was not approved to do so ! - At one point he was going to leave us with our main gas supply turned off! Our gas pipe was fitted when we had a new boiler and cooker and we had a larger supply pipe put in 2 years ago ! The cooker delivered was an identical replacement due to a warranty issue so you might ask why the problem? In fairness to Kaboodle we have dealt with them before and not experienced any problems in fact they have always been very professional in every aspect. Although this could be an isolated incident I feel that newly qualified engineers should gain more experience with more experienced technicians before going out on installations to prevent this happening with future customers