“Can not fault the service of this company, orded one day delivered the next. Well packaged, good price, great product, I phoned before I ordered, and spoke to a very helpful and polite lady, certainly a company I would have no hesitation in using again and recommending to Freinds.”
“They are local in my town but always check online as they have so much stock at both their shops. Expensive but beautiful clothes and you don’t see them anywhere else… their sales are excellent”
“I returned shoes bought online to the Jesmond store one week ago. Despite two emails to customer service no acknowledgement plus did not get an acknowledging email from the store which is normal. I will now need to visit the store to pursue my refund which includes a 26 mile round trip. I must say they are usually good, this however is a concern.”
Dear Jeff,
Thank you for contacting us.
I can see that you emailed us on 12/02/22, as our customer care team are Monday to Friday we picked this email up as soon as possible and wouldn't have been able to get back to you on Saturday.
you are correct, our stores do normally give you a receipt to say that we have received your return and that it will be passed to our head office to be refunded, I apologise if you didn't receive one this time around.
when you drop your return in-store, they then send this down to our HQ, this then gets placed with the other returns in the queue, this is normally a speedy service, however, we are experiencing a small delay at the moment, I apologise for the inconvenience this causes but please be assured I have located and refunded your return.
I hope this helps and if there is anything further we can help you with, please don't hesitate to contact us,
Kind Regards,
Bernie
“Very good prompt delivery, packaged really well and good communication on the delivery at all times
First time I’ve bought from here but will definitely use Jules B again when purchasing something else.”
“A great find of this trainer I had seen on Geox site - these being half price on JulesB. I was lucky to find them in my size. Very pleased that DPD was used to deliver them and happy to pay a small amount for faster delivery. Great service.”
“merchendise exchange process takes too long from point of view. If Jules B got for example right away untouchable return why does it take up to 7 working days exchange process ? What takes so long to give coustomer quick decent feedback..It really beats me. I don't get it. It's just my case perhaps. I'm still patiently waiting to get my exchange to be done”
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