Jules B Reviews

Name: Jules B
Address: Yellow Brick House, Back New Bridge Street, Newcastle upon Tyne, United Kingdom
Rating: 4.82

4.8 Rating 8,362 Reviews

100 %

of reviewers recommend Jules B

4.8

Based on 8,362 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m a supporter of great service and this store delivers. No pun intended. Great choice, great brands, great quality.”

Helpful Report

Posted 3 years ago

“Good, quick service at a fair price.”

Helpful Report

Posted 3 years ago

“The customer service is outstanding, Quick delivrery 24h, the product description on the website is clear, easy to zoom and see the product in detail”

Helpful Report

Posted 3 years ago

“Beautiful jumper. Super fit. Fantastic delivery. Full marks. !!”

Helpful Report

Posted 3 years ago

“GreT on line store, I will buy again.”

Helpful Report

Posted 3 years ago

“Great service, nicely packaged. Quality garment . Will order again!”

Helpful Report

Posted 3 years ago

“Website easy to navigate, check-out speedy and prompt product delivery.”

Helpful Report

Posted 3 years ago

“The service is outstanding The instructions are clear. There was no hassle in returning the item. Refund was made promptly. Thank you for a beautiful service”

Helpful Report

Posted 3 years ago

“Excellent service, great communication and returns service.”

Helpful Report

Posted 3 years ago

“Great service and such a lovely range of lovely items”

Helpful Report

Posted 3 years ago

“As above not happy with return charge, unlikely to shop here again.”

Helpful Report

Posted 3 years ago

“Excellent service, thank you!”

Helpful Report

Posted 3 years ago

“I will never order from them again. The return was a fortune . The box very flimsy. The reason I wouldn’t order from them again is the cost of the return”

Helpful Report

Posted 3 years ago

Thank you for your review, though I am sorry to hear you have had a poor experience with us. Upon investigation, I see you did not opt for our Royal Mail returns label to send your order back to us. The postage provides a pre-paid tracked returns service which we offer at a flat rate of £2.50 regardless of the size of the parcel. Unfortunately, as you opted for an alternative service, this will have been based on the weight of your return. We package all orders in sturdy parcel boxes, which we use to encourage the elimination of single-use plastic. These boxes are prepared and packaged with care by our Dispatch team, who work to ensure all orders arrive with customers both beautifully and safely. I am sorry you did not find the packaging sufficient, and I will be sure to pass this feedback to the appropriate team. Should you wish to discuss this with us or have any further queries, please feel free to contact us directly through customercare@julesb.co.uk. Kind regards, Jules B

Posted 3 years ago

“send quickly and I could use PO to send back Thanks”

Helpful Report

Posted 3 years ago

“Great service and I was kept informed about the status of my delivery.”

Helpful Report

Posted 3 years ago

“Fast, efficient service, well packed. Love my Marc Jacobs bag. Thank you ❤️”

Helpful Report

Posted 3 years ago

“Customer service not ideal - definitely not how it used to be”

Helpful Report

Posted 3 years ago

“Always very good at sending purchases”

Helpful Report

Posted 3 years ago

“My new go to shop for fashion and service”

Helpful Report

Posted 3 years ago

“A very professional company with good choices.”

Helpful Report

Posted 3 years ago

Jules B is rated 4.8 based on 8,362 reviews